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I hereby notify you of my decision to terminate the contract relating to the Lensa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lensa: Easy Method
What is Lensa
Overview
Lensa is an AI-powered photo-editing and avatar-creation app that offers subscription access and one-time virtual purchases, such as Magic Avatar packs.
It operates across iOS, Android and the web, with billing handled either by Apple, Google or Lensa’s web checkout depending on how you subscribe.
Purpose and common uses
Users commonly use Lensa for portrait enhancement, creative avatars, and other automated photo effects.
Subscriptions provide “unlimited access” tiers and one-time purchases for avatar packs; prices and billing periods vary by platform and offer.
How to cancel Lensa
Cancel on iOS (App Store)
- Open the Lensa app → Settings → Manage Subscriptions, or open your iOS device Settings → your Apple ID → Subscriptions.
- Find Lensa in your Apple subscriptions list and choose Cancel Subscription. Lensa cannot cancel App Store subscriptions for you.
- See official steps: How to cancel (Apple).
Cancel on Android (Google Play) and on the Web
- Android: Open Google Play Store → Subscriptions → Lensa → Cancel. Follow Google’s cancellation flow.
- Web: Log into your Lensa account → My Account → Manage Account → Cancel subscription. You should receive a confirmation email.
- Official cancellation guidance: Lensa cancellation help.
What happens when you cancel
Access after cancelling
Cancelling stops future renewals but typically preserves access until the current paid period ends.
You will usually retain any paid features for the remainder of that billing period.
Billing, renewal and data
Auto-renewal is turned off after cancellation; no further charges should occur from the provider you used to subscribe.
Account data and photos remain tied to your Lensa account unless you delete the account or request data removal via support.
Will I get a refund?
General refund policy
Paid trials, in-app purchases and virtual items are generally non-refundable according to Lensa’s published policy.
Purchases made through Apple or Google must be disputed through Apple or Google; Lensa cannot directly refund store purchases.
Web purchases and exceptions
- Web purchases: Lensa states you may request a refund if made within 14 calendar days (including trial) by contacting support.
- Magic Avatar packs are non-refundable unless technical problems prevented generation of the avatars.
- Official refund details: How to get a refund.
Lensa plans and pricing
Pricing summary
Prices in ZAR (as found in available listings) vary by plan and may differ by platform or offer. Period labels are sometimes unspecified in store listings.
Contact Lensa support for confirmation of the exact billing cycle for a given price if it matters to your decision.
Current price table
| Plan | Price (ZAR) | 期間 (period) | Features |
|---|---|---|---|
| Unlimited Access (1 Week) | R49.99 | Weekly | Unlimited access for 1 week |
| Unlimited Access | R79.99 | Likely Monthly | Unlimited access (duration unspecified) |
| Unlimited Access | R99.99 | Likely Monthly | Unlimited access (duration unspecified) |
| Membership | R489.99 | Likely Annual | Membership subscription (premium) |
| Unlimited Access | R539.99 | Possibly Annual / Bundle | Unlimited access (duration unspecified) |
| Magic Avatars Pack 13 | R39.99 | One-time | Magic Avatar Pack |
| Magic Avatars Pack 14 | R59.99 | One-time | Magic Avatar Pack |
| Magic Avatars Pack 1 | R79.99 | One-time | Magic Avatar Pack |
| Magic Avatars Pack 2 | R119.99 | One-time | Magic Avatar Pack |
Your consumer rights in South Africa
Local cooling-off and refund rights
South Africa’s Consumer Protection Act (CPA) provides a 7-day cooling-off period for direct-marketing transactions, but it does not create a universal 14-day right for digital subscriptions.
Lensa’s stated 14-day web refund policy is a company policy, not necessarily an enforceable South African legal entitlement.
Enforcement and next steps
- If you are denied a refund you believe you are entitled to, you can escalate to the National Consumer Commission for guidance or dispute resolution.
- Retain receipts, screenshots and correspondence to support any dispute under the CPA or with payment providers.
Customer experiences
Positive feedback
Some users praise Lensa’s responsive and helpful support and fast communication in resolving basic issues.
Trustpilot hosts a number of positive reviews highlighting customer service responsiveness.
Negative reports
Other users complain about irrelevant job referrals, spam emails or calls after using certain Lensa services, and about reposting or duplicate job listings.
Reviews on public platforms show mixed experiences; check recent reviews before subscribing: Lensa reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Proof of purchase (receipt or bank/Apple/Google transaction record).
- Subscription confirmation email or screenshot of your account subscription status.
- Device type (iOS/Android/Web), account email and approximate purchase date.
What to save during the process
- Copies of all messages exchanged with Lensa support and any confirmation emails after cancellation.
- Screenshots of subscription settings (Apple ID subscriptions, Google Play subscriptions, or Lensa account page).
Common mistakes
Uninstalling the app without cancelling
Simply deleting the app does NOT cancel an active subscription and will not stop recurrent billing.
Always cancel in Apple/Google subscriptions or via your Lensa account depending on how you subscribed.
Assuming automatic refunds or unclear cancellation paths
Assuming you will automatically get a refund after cancelling is risky; store purchases require Apple/Google support, and web refunds are at Lensa’s discretion within 14 days.
Also confirm receipt of a cancellation confirmation email; if you don’t receive one, follow up with support and keep records.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund route | 期間 (period) |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple ID subscriptions in device Settings or App Store. | Request refund from Apple Support; Lensa cannot refund App Store charges. | Varies (Weekly/Monthly/Annual) |
| Android (Google Play) | Cancel via Google Play Store → Subscriptions → Lensa. | Request refund from Google Play support; Lensa cannot refund Play Store charges. | Varies (Weekly/Monthly/Annual) |
| Web (Lensa website) | Log in → My Account → Manage Account → Cancel; you receive confirmation email. | Web refunds may be requested within 14 days by contacting Lensa support; subject to policy. | One-time or subscription (check receipt) |
Key takeaway
Cancel where you were billed: Apple for iOS, Google for Android, Lensa web for direct web purchases. Refund paths follow the same provider separation.
After cancelling
Immediate steps to verify cancellation
- Check for a cancellation confirmation email from Lensa or the store provider.
- Verify your subscription status in Apple ID or Google Play subscriptions or the Lensa account page.
Help and further actions
- If you need help cancelling or requesting a web refund, contact Lensa support via their help centre: Cancel subscription (Lensa Help).
- For refund questions, see: Refund policy (Lensa Help).
Address
Corporate mailing address
For formal correspondence, Lensa’s corporate mailing address is listed as:
17 West Gay Street, Suite 50, West Chester, Pennsylvania 19380, United States
Notes on contacting by post
If you intend to send formal cancellation notices by mail, include proof of purchase, account email and a clear request to cancel and (if applicable) request a refund.
Keep copies of everything you send and track delivery where possible for record-keeping and potential disputes.