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Cancel LEONARDO AI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Leonardo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Leonardo Ai: Easy Method
What is Leonardo Ai
Overview
Leonardo Ai is a subscription-based SaaS platform for creators and designers that uses AI to generate high-quality images and artwork.
Who uses it
Individuals and teams use Leonardo Ai for concept art, illustrations, and rapid visual prototyping with token-based usage and tiered plans.
How to cancel Leonardo Ai
Cancel on Web / Desktop
- Sign in to your Leonardo Ai account.
- Go to Tokens → Manage Subscription → Cancel.
- Cancellation takes effect at the end of your current billing period; tokens remain valid until then.
Cancel via mobile app stores
- If you subscribed through iOS App Store or Google Play, you must cancel in the respective store’s subscription settings.
- Leonardo.ai Help Center cannot process in-app cancellations made through Apple or Google.
Pause rather than cancel
- You may pause your subscription for up to three months via account settings instead of cancelling.
- Billing resumes automatically after the pause period ends.
What happens when you cancel
Access and tokens
When you cancel on web/desktop, your subscription remains active until the end of the paid billing period.
Your remaining tokens and private generations remain available until that date; after the period ends, access tied to the subscription stops.
Renewal and billing
No further recurring charges occur after cancellation takes effect at period end.
If you cancelled via an app store, ensure the store confirms the cancellation to stop renewals.
Data and account
Cancelling does not automatically delete your account or saved work; review account settings or contact support if you want data removed.
Always keep copies or exports of important files before cancellation takes effect.
Will I get a refund?
General refund approach
Refunds are manually assessed by Leonardo.ai support and are not generally issued for change of mind.
Refunds may be considered pro‑rata for major faults such as non‑delivery, significant technical issues, or misleading descriptions.
Contractual exceptions
- If you paid upfront and cancel because Leonardo.ai changed the Terms or breached the agreement, the Terms allow a pro‑rata refund of unused subscription fees.
- Leonardo.ai’s refund policy aligns with mandatory consumer guarantees used in other jurisdictions for major faults.
How to request a refund
- Use the "Talk to a person" chat in the Help Center or email support@leonardo.ai and specify "Billing" plus your account email.
- Support will review requests manually and may ask for evidence of the issue (screenshots, dates, receipts).
Leonardo Ai plans and pricing
Pricing summary
Leonardo Ai charges in USD. The ZAR amounts below are estimates using an exchange rate of R16.03 (late‑January 2026) and may vary at payment time.
What the table shows
Monthly USD prices, approximate ZAR equivalents, and key features for individual and team plans are listed below.
| Plan | Price (approx ZAR) | Period | Key features |
|---|---|---|---|
| Apprentice (Individuals) | ≈ R192.36/month | Monthly (USD $12) | 8,500 Fast Tokens monthly; 25,500 Token Bank; private generations; 2 concurrent jobs; train 10 models |
| Artisan Unlimited (Individuals) | ≈ R480.90/month | Monthly (USD $30) | 25,000 Fast Tokens monthly; 75,000 Token Bank; unlimited relaxed generations; 3 concurrent jobs; train 20 models |
| Maestro Unlimited (Individuals) | ≈ R961.80/month | Monthly (USD $60) | 60,000 Fast Tokens monthly; 180,000 Token Bank; unlimited image/video generations; 6 concurrent jobs; train 50 models |
| Leonardo for Teams | ≈ R384.72 per seat/month | Monthly (USD $24 per seat) | Shared tokens & bank; unlimited generations; team workspace; priority support |
Your consumer rights in South Africa
Legal protections
Leonardo.ai’s Terms state they do not limit your legal consumer rights.
For South African consumers, the Consumer Protection Act (CPA) provides protections for defective or misrepresented goods and services.
Cooling-off and digital subscriptions
The CPA provides a 7‑day cooling‑off period for direct marketing purchases, but web or app subscriptions bought without unsolicited marketing may not qualify for automatic cancellation rights.
However, if services are defective, misrepresented, or not provided, you retain rights to remedies under the CPA.
Practical steps if things go wrong
- Gather receipts, screenshots and communications with Leonardo.ai support.
- If you subscribed via Apple or Google, also keep store receipts and subscription records.
- Escalate complaints to consumer protection bodies in South Africa if necessary.
Customer experiences
Positive reports
Many reviews praise fast, patient and knowledgeable support and report smooth cancellations and refund handling in individual cases.
Other reviewers highlight strong image quality, a user‑friendly interface and a generous free token allowance for new users.
Negative reports
Some users report being charged after they thought they cancelled; cancellation can fail if not done in the correct place (web vs app store).
Complaints also include lost or non‑refunded tokens, confusing cancellation flows, missing confirmation emails or receipts, and occasional denied refunds for perceived wasted credits.
Takeaway
- Most positive outcomes involve clear documentation and prompt support contact.
- Recurring issues often stem from cancelling via the wrong platform or not saving confirmation proof.
Documentation checklist
Essential records
- Account email and username used for Leonardo Ai.
- Subscription receipts (Leonardo.ai or App Store / Google Play receipts).
- Confirmation of cancellation (screenshots or emails).
Supporting evidence for refunds or disputes
- Screenshots showing failed generations, error messages or lost tokens.
- Dates and times of problematic charges or events.
- Copies of communication with support (chat transcripts, ticket IDs).
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Leonardo Ai website after subscribing via Apple/Google and the subscription continues because it must be cancelled in the app store.
Always check where you originally subscribed before cancelling.
Assuming immediate pro-rata refunds
Expecting automatic refunds for unused time is a common mistake; refunds are manually assessed and not guaranteed for change of mind.
If you believe you are owed a refund for a Terms change or breach, gather evidence and contact support promptly.
Not keeping confirmation
Failing to save cancellation confirmations or receipts makes disputes harder to resolve.
Always take screenshots or save emails after you cancel or pause a subscription.
Comparative recap
Quick comparison
The table below summarizes cancel/refund characteristics for web vs app store subscriptions and the pause option.
How to read the table
Use this as a quick decision aid: where you subscribed determines the cancellation path and likely ease of getting a refund.
| Feature | Web / Desktop | App Store (iOS / Google Play) | Pause option |
|---|---|---|---|
| How to cancel | Account → Tokens → Manage Subscription → Cancel | Cancel in Apple or Google subscription settings | Pause via account settings for up to 3 months |
| Effective date | End of current billing period | Depends on store; check store confirmation | Billing resumes after pause ends |
| Refund likelihood | Manual assessment; pro‑rata for major faults or breaches | Store‑mediated refunds; contact store and support | No refund for pausing; billing resumes as scheduled |
After cancelling
Immediate actions
- Save any confirmation shown on screen and any email receipts you receive.
- Export or back up important generations and account data before access ends.
Support and appeals
- For billing or refund questions, use the Help Center chat or email support@leonardo.ai.
- Read Leonardo.ai’s Terms and Refund Policy:
- Leonardo.ai Terms of Service
- Leonardo.ai Refund Policy
- For a step‑by‑step cancellation guide, see this article:
- How to cancel Leonardo Ai (guide)
- For refund procedures and contact details: Leonardo.ai refunds help
Address
Company address
Leonardo AI, 71 Lower Baggot Street, Ground Floor, D02 P593 Dublin, Ireland
Support contact
For billing and refund enquiries, contact Leonardo Ai support via the Help Center chat or email: support@leonardo.ai