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Cancel LOCATEMATE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Locatemate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Locatemate: Easy Method
What is Locatemate
Service overview
Locatemate is a subscription-based SaaS platform for location tracking, asset monitoring and route optimisation for individuals and businesses.
The service is billed on recurring plans and is managed via the Locatemate website or the mobile app stores depending on how you subscribed.
Scope and notes
Available information about cancellations and refunds is limited in the vendor's public policy; some details are reported by users in reviews.
Pricing and some listings appear linked to South African app-store entries; if you cannot find a Locatemate product that matches, confirm the exact app name before cancelling.
How to cancel Locatemate
Cancel if purchased on the Locatemate website
- Log into your account at the Locatemate website.
- Go to Account Settings → Subscriptions and click "Cancel Subscription".
- Cancellation takes effect at the end of the current billing period. Source: joinchargeback.
Cancel if purchased via Apple App Store or Google Play
- Apple App Store: Open Settings → Apple ID → Subscriptions → LocateMate → Cancel Subscription.
- Google Play: Open Play Store → Profile → Payments & subscriptions → Subscriptions → LocateMate → Cancel subscription.
- These steps are reported by users and summarised by an independent cancellation guide: joinchargeback.
What happens when you cancel
Access after cancellation
When you cancel, access normally continues until the end of the current billing period or trial, unless otherwise stated by the app-store provider.
No automatic immediate termination of service is indicated in the available guidance; expect access until the paid period ends.
Data and account status
Locatemate does not publish detailed data-retention or account-deletion steps in the reviewed policy language.
If you require data deletion, contact support (support@locatemate.co) and request confirmation of retention or deletion procedures.
Will I get a refund?
Official refund policy
LocateMate's published policy indicates that refunds are not provided for unused time after cancellation; users retain access until the end of the billing cycle.
This means cancellation stops future payments but does not automatically trigger partial refunds for remaining days in the current period. Source: joinchargeback.
Exceptions and reported cases
- There is no explicit mention of a statutory 14‑day cooling‑off period or guaranteed refunds in the policy language reviewed.
- Some users report anecdotal refunds being processed quickly (for example, one user received a refund within a day despite expectations of 10 - 14 days). These reports are not a guaranteed part of policy. Source: Trustpilot.
Locatemate plans and pricing
Price list (South Africa)
The following prices were sourced from a South African app-store listing referenced in available materials. Confirm the listing in your store before purchasing or cancelling.
Notes about the table
If you cannot find Locatemate under that exact name in your store, verify the app name (some listings reference a similar "Loca" product).
Prices below are presented in South African rand as reported.
| Plan | Price | Period | Features |
|---|---|---|---|
| Single Monthly | R49.00 | Monthly | Basic individual plan |
| Premium Monthly | R49.99 | Monthly | Enhanced individual plan |
| Couple Monthly | R89.00 - R89.99 | Monthly | For two users (couple) |
| Family Monthly | R129.00 | Monthly | For family (multiple users) |
| Single Yearly | R529.00 | Yearly | Annual individual subscription |
| Couple Yearly | R959.00 | Yearly | Annual couple subscription |
| Family Yearly | R1,399.00 | Yearly | Annual family (up to 5 people) |
Your consumer rights in South Africa
General rights
South African consumers have rights under the Consumer Protection Act (CPA) including the right to fair and honest dealing and the right to receive goods and services as described.
These rights apply regardless of a supplier's internal refund policy, but enforcement may require contacting the supplier first and then a consumer protection body if needed.
Practical implications
- LocateMate's publicly available policy does not reference South African statutory cooling‑off or refund entitlements.
- If you believe billing is unfair or misleading, keep records and consider contacting South African consumer protection authorities or the Payment Card issuer for charge disputes.
Customer experiences
Positive reports
Some reviewers praised the product functionality and reported quick refunds in individual cases.
Example: a reviewer stated the product was "great" and another reported a refund processed faster than expected. Source: Trustpilot.
Negative reports
- Multiple users report unexpected or repeated unauthorised charges and difficulty stopping billing.
- Many reviewers say cancellation options were not visible or support was unresponsive, leading to frustration and scam accusations. Source: Trustpilot (AU).
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe.
- Receipt or proof of payment (transaction ID, date, amount).
- Subscription type and billing period (monthly or yearly).
What to keep after cancelling
- Confirmation of cancellation (screenshot or email).
- Any communication with support and payment-provider dispute references.
- Dates showing when access will end and any refund confirmations.
Common mistakes
Assuming cancellation is immediate
Users sometimes assume cancelling stops access immediately; in most cases, access continues until the end of the paid period.
Check the cancellation confirmation carefully for the exact termination date.
Missing the correct subscription channel
Another frequent mistake is cancelling in the wrong place (for example cancelling on the website when the subscription was billed via Apple or Google).
Always verify whether the charge came from Locatemate directly or from an app store before taking action.
Comparative recap
Quick comparison overview
The table below summarises cancellation routes, ease, and refund likelihood based on available policy language and user reports.
How to interpret the table
"Ease" reflects typical user reports and standard app-store flows; "Refund likelihood" reflects official policy and anecdotal reports.
| Option | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Website cancellation | Medium - requires account login | Low - policy states no refunds for unused time | Cancel via Account Settings → Subscriptions. Source: joinchargeback. |
| Apple App Store | High - standard Apple subscription flow | Low - app policy indicates no refunds, but Apple may handle certain refunds | Cancel via Apple ID → Subscriptions; check Apple for refunds. |
| Google Play | High - standard Google subscription flow | Low - refunds handled case-by-case | Cancel via Play Store → Subscriptions; contact Google for billing disputes. |
| Support contact | Low - users report unresponsive email support | Variable - some anecdotal refunds reported | Support email: support@locatemate.co; user reports mixed responsiveness. Source: Trustpilot. |
After cancelling
Immediate steps
- Save cancellation confirmation and any reference numbers.
- Monitor your payment method for further charges for at least one billing cycle.
If charges continue
- Contact the vendor support at support@locatemate.co and attach proof of cancellation.
- If unresolved, contact your bank or card issuer to dispute unauthorised charges and keep copies of all communication.
For a step‑by‑step external cancellation guide, see: joinchargeback.
Address
Support contact
Email: support@locatemate.co
There is no publicly verified physical postal address or dedicated cancellation address in the reviewed materials.
Official references
Cancellation and refund guidance referenced from: joinchargeback cancellation guide.
Customer review examples referenced from: Trustpilot and Trustpilot (AU).