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Cancel LOOX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Loox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loox: Easy Method
What is Loox
Overview
Loox is a review-collection and display app designed for e-commerce merchants, primarily used on Shopify stores to gather photo and video customer reviews.
It focuses on visual social proof to help improve conversion rates and customer trust on product pages.
Typical use cases
Merchants use Loox to automate review requests, display photo reviews on product pages, and integrate reviews with advertising channels.
Loox is offered as a subscription service with tiered feature sets for different business sizes.
How to cancel Loox
If you subscribed via Shopify
- Open your Shopify admin and go to Apps & sales channels (or Apps).
- Find the Loox app entry and choose the option to remove or uninstall the app.
- Confirm the uninstallation; this is the action that cancels the subscription when billed through the Shopify App Store.
If you believe you were billed directly by Loox
- Gather your billing records and subscription receipts showing charges from Loox.
- Contact Loox support (use the support channel shown on your billing receipt) and request cancellation and confirmation in writing.
- Keep copies of all communications and timestamps for any dispute.
What happens when you cancel
Access and service
When you uninstall the Loox app via Shopify, the app is removed from your store and future billed renewals through Shopify stop.
If you were billed directly and Loox confirms cancellation, your direct access will end according to the provider’s stated termination timing.
Data and reviews
Your collected reviews and settings may be retained by Loox according to their data-retention policies; export any data you need before cancellation where possible.
If you rely on displayed reviews on your storefront, expect those widgets to stop showing once the app is removed or account access ends.
Will I get a refund?
Official policy overview
There is no publicly documented automatic 14-day or “cooling-off” refund period for Loox subscriptions.
Refunds are handled case-by-case and are at Loox’s discretion when not billed via Shopify.
Practical considerations and exceptions
- If your Loox subscription was billed via the Shopify App Store, Shopify manages billing and refunds; Loox does not directly issue refunds for Shopify-managed subscriptions.
- Users have reported instances of being charged after cancellation and difficulty obtaining refunds, so keep billing evidence and follow up promptly if charges recur.
Loox plans and pricing
Pricing summary
Official Loox pricing is published in USD on the Shopify App Store; the ZAR estimates below use historical exchange-rate approximations and may vary at billing time.
Exact ZAR charges depend on your payment processor and current exchange rate.
Plan table
| Plan | Price (approx ZAR) | 期間 | Features |
|---|---|---|---|
| Beginner | R245 (early 2025) / R233 (avg 2025) / R214 (early 2026) | 月額 | Review request emails, photo-review discounts, multilingual, AI supported |
| Scale | R754 (early 2025) / R719 (avg 2025) / R659 (early 2026) | 月額 | Includes Beginner + video reviews, Google Shopping, referrals, no branding, usage-based overage |
| Convert | R1,886 (early 2025) / R1,797 (avg 2025) / R1,646 (early 2026) | 月額 | Includes Scale + AI sorting, highlights, auto-translate, auto replies, flagging |
| Unlimited | R5,659 (early 2025) / R5,391 (avg 2025) / R4,940 (early 2026) | 月額 | Includes Convert + unlimited review emails, referrals, upsells |
Your consumer rights in South Africa
General overview
There is no explicit Loox-specific mention of a South African 14-day cooling-off right in the public information available.
Digital subscription services may not carry the same statutory cooling-off periods as physical goods; check contract terms and billing source.
Practical steps for South African consumers
- Check whether the subscription was billed via Shopify (Shopify manages those charges) or directly by Loox.
- Retain invoices, bank statements, and correspondence to support refund or dispute requests with your payment provider.
Customer experiences
Positive feedback
Many merchants praise Loox for easy integration and its automated photo/video review collection, with high ratings on review platforms for those features.
See aggregated merchant reviews for details and feature notes.
Negative feedback
Some users report being charged after cancellation and difficulties obtaining refunds when issues occur.
Other complaints include a clunky dashboard and limited customization for importing old reviews; some low Trustpilot scores appear to be mixed with reviews of similarly named companies.
For user reviews, see: Capterra reviews and Trustpilot.
Documentation checklist
Before you contact support
- Subscription ID or invoice numbers showing charges from Loox or Shopify.
- Screenshots of your Shopify Apps page showing installation/uninstallation actions.
- Dates and amounts of disputed charges from bank or payment statements.
When you request cancellation or a refund
- Copies of email exchanges with Loox or Shopify support.
- Clear statement of the requested action (cancel subscription, refund amount, date range).
- Preferred contact details and any ticket/reference numbers received.
Common mistakes
Uninstalling vs cancelling
A common error is assuming that cancelling the Loox dashboard inside the app is effective when the subscription is billed via Shopify.
For Shopify-billed subscriptions you must uninstall the app or cancel via your Shopify dashboard to stop future charges.
Assuming automatic refunds
Another mistake is assuming a refund will be automatic after cancellation; Loox refunds are discretionary when not handled by Shopify.
Always keep billing proof and follow the documented cancellation route for the billing source you used.
Comparative recap
Quick comparison
| Aspect | Shopify-billed subscription | Direct Loox billing |
|---|---|---|
| How to cancel | Uninstall app or cancel via Shopify admin | Contact Loox support and request cancellation |
| Refund likelihood | Handled by Shopify; follow Shopify refund process | At Loox’s discretion; request case-by-case |
| Contact for disputes | Shopify support (billing) | Loox support (provide receipts and details) |
Key takeaway
Determine who billed you first (Shopify vs Loox). That determines the correct cancellation path and whom to contact for refunds.
After cancelling
Immediate actions
- Verify that the app is uninstalled in Shopify and that no future renewals are scheduled.
- Check your bank or card statement for any further charges over the next billing cycle.
Further resources and help
If you want to read merchant feedback before or after cancelling, see user reviews on Capterra and Trustpilot:
Address
Registered address
Loox Online Ltd., 7 Zeev Jabotinsky St., Ramat Gan, 5252247, Israel.
This address reflects corporate/contact information associated with Loox; use support channels on your billing receipt for account-specific issues.
Contact advice
When contacting support, include your store name, subscription invoices, and a clear request for cancellation or refund so the provider can process your case faster.
Keep all correspondence and documentation until your billing or refund issue is fully resolved.