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Cancel LUCIDPRESS
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I hereby notify you of my decision to terminate the contract relating to the Lucidpress service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lucidpress: Easy Method
What is Lucidpress
Overview
Lucidpress (now Marq) is a cloud-based design and brand management tool for creating marketing materials, documents and on-brand collateral.
It offers templates, drag-and-drop editing, and team features for controlling brand assets and permissions.
Who uses it
Small businesses, marketing teams and non-designers use Lucidpress to produce consistent branded materials without specialist design software.
Plans range from a free tier to Team and Enterprise options with advanced locking and account controls.
How to cancel Lucidpress
Cancel via web (direct / Marq)
- Log in to your account and go to Account Settings.
- Open Plans & Billing, then choose the option to cancel your plan.
- Cancellation takes effect at the end of your current billing cycle; documents remain accessible but paid features are disabled thereafter.
- Guide reference: postclic: how to cancel.
Cancel via iOS App Store
- Open iOS Settings, tap your name, then Subscriptions and cancel Lucidpress from there.
- Lucid/Marq cannot cancel App Store subscriptions on your behalf.
- See steps and notes: postclic: iOS cancellation.
Cancel via Google Play (Android)
- Cancel through the Google Play app or play.google.com under Subscriptions; follow Google's cancellation flow.
- Uninstalling the app or emailing support does not stop Google Play charges.
- Reference: postclic: Google Play cancellation.
What happens when you cancel
Access and feature changes
After cancelling, your paid subscription remains active until the end of the current billing cycle.
When the cycle ends the account reverts to the free tier; paid features are disabled but documents remain accessible.
Data retention and exporting
Your documents are retained on the free tier but may be limited by free-plan document/page caps.
Export or back up important files before downgrade to avoid loss of functionality or access to premium assets.
Billing and renewals
No further renewals occur after cancellation takes effect, but check your billing statement to confirm no unexpected charges.
If you see charges after cancelling, gather proof and contact support or consider submitting a complaint to local authorities if unresolved.
Will I get a refund?
Standard refund policy
Lucid/Marq offers a 14-day money-back guarantee for first-time subscribers on monthly or annual plans.
Requests should be made directly to Lucid/Marq and are typically processed within about 3 - 5 business days.
Exceptions and after 14 days
- After 14 days, refunds for partial billing periods are generally not provided.
- Exceptions may be made for outages, technical issues or duplicate charges; these are handled case-by-case.
- Source: Lucid refund info.
App Store and Google Play refunds
If you subscribed via Apple App Store or Google Play, refunds must be requested through Apple or Google respectively.
Lucid/Marq cannot issue or approve refunds for purchases handled by those stores. See cancellation notes: postclic.
Lucidpress plans and pricing
Pricing summary
Below is a simplified ZAR-priced summary based on available conversion estimates and public plan names.
Prices are indicative; contact sales for exact billing in your currency or refer to your account for the billed amount.
| Plan | Price (ZAR) | Period | Main features |
|---|---|---|---|
| Free | R0.00 | Monthly | 3 documents, limited pages |
| Pro | R 53.63 | Monthly | Advanced design, premium templates, unlimited documents/pages |
| Team | R 214.52 | Per user per month | All Pro features plus template locking, account & identity management |
| Business (Enterprise) | Contact sales | Custom | Enterprise-grade features: advanced account management, locking, automation |
Notes on pricing
No official ZAR-listed prices are published by Lucid/Marq; the ZAR figures above are illustrative conversions.
Conversion used in sources is an average; verify the exact billed amount in your account or invoice.
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
South African consumers generally have a 14-day cooling-off right for many online goods and services under the Consumer Protection Act.
How that right applies to subscription-based digital services may vary depending on when services commence or are consumed.
Complaints and enforcement
If you cannot cancel, are charged after cancelling, or are denied a refund, you may lodge a complaint with the National Consumer Commission (NCC).
Keep records of billing, cancellation attempts and support communications to support any complaint.
Fair practice expectations
Good practice is for cancelled subscriptions to revert to a free tier with data retention; export your work before downgrade as a precaution.
Lucid/Marq’s 14-day money-back guarantee aligns with statutory cooling-off rights but confirm specifics with support.
Customer experiences
Positive feedback
- Users on Capterra (South Africa filter) report ease of use, reliable customer service and productivity gains.
- Template locking and brand consistency tools are frequently praised for helping non-designers stay on-brand. See reviews: Capterra reviews.
Negative feedback
- Some users find pricing expensive compared to alternatives.
- Trustpilot includes complaints about difficulty cancelling, charges after cancelling and poor support responsiveness. See: Trustpilot.
Takeaway
Overall sentiment is mixed-to-positive; many users value the product, while a subset report billing or support issues.
Document your cancellation and keep records to reduce risk of disputes.
Documentation checklist
Before you contact support
- Account email and username.
- Order number or subscription invoice (if available).
- Date and method of cancellation attempt (screenshots helpful).
If you need a refund or dispute charges
- Payment receipts, bank or card statements showing the charge.
- Exported copies of important documents from your Lucidpress account.
- Copies of support emails and any confirmation messages.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the mobile app does not cancel an App Store or Google Play subscription and will not stop charges.
Always cancel through the store subscription settings where you originally subscribed.
Relying on support to cancel store subscriptions
Expect that Lucid/Marq cannot cancel App Store or Google Play subscriptions for you; you must cancel within those stores.
Attempting to cancel via email without following store procedures often delays resolution.
Not exporting data before downgrade
After downgrade to free tier, access to premium assets may be lost; export files and assets beforehand.
Keep local backups of critical documents to avoid interruptions to ongoing projects.
Comparative recap
Comparison overview
The table below compares cancellation methods, refund routes and typical actions required for each channel.
Use it to choose the correct cancellation path based on how you subscribed.
| Method | Ease of cancellation | Refund route | Action required |
|---|---|---|---|
| Web (Lucid/Marq direct) | High - cancel in Account Settings | Request from Lucid/Marq (14‑day guarantee) | Log in → Account Settings → Plans & Billing → Cancel |
| iOS App Store | Medium - through iOS Settings | Request refund from Apple | Open iOS Settings → Your Name → Subscriptions → Cancel |
| Google Play (Android) | Medium - through Google Play | Request refund from Google | Open Google Play app or website → Subscriptions → Cancel |
After cancelling
Confirmations and checks
- Save cancellation confirmation emails or screenshots of the cancelled subscription screen.
- Check your bank or card statement after the next billing date to ensure no further charges.
Helpful links
- Cancellation guide and notes: postclic: cancel Lucidpress
- Refund information: Lucid refund page
- Read user reviews: Capterra (ZA) and Trustpilot.
Address
Corporate headquarters
Lucid Software Inc., 10355 South Jordan Gateway, Suite 300, South Jordan, UT 84095, United States.
Formal notices
For certified legal or formal correspondence you may use the headquarters address above; cancellations are typically handled via your account dashboard or support channels.
Keep postal correspondence copies and proof of delivery if sending formal notices.