Cancellation Lucidpress: Easy Method

What is Lucidpress

Overview

Lucidpress (now Marq) is a cloud-based design and brand management tool for creating marketing materials, documents and on-brand collateral.

It offers templates, drag-and-drop editing, and team features for controlling brand assets and permissions.

Who uses it

Small businesses, marketing teams and non-designers use Lucidpress to produce consistent branded materials without specialist design software.

Plans range from a free tier to Team and Enterprise options with advanced locking and account controls.

How to cancel Lucidpress

Cancel via web (direct / Marq)

• Log in to your account and go to Account Settings.
• Open Plans & Billing, then choose the option to cancel your plan.
• Cancellation takes effect at the end of your current billing cycle; documents remain accessible but paid features are disabled thereafter.
• Guide reference: postclic: how to cancel.

Cancel via iOS App Store

• Open iOS Settings, tap your name, then Subscriptions and cancel Lucidpress from there.
• Lucid/Marq cannot cancel App Store subscriptions on your behalf.
• See steps and notes: postclic: iOS cancellation.

Cancel via Google Play (Android)

• Cancel through the Google Play app or play.google.com under Subscriptions; follow Google's cancellation flow.
• Uninstalling the app or emailing support does not stop Google Play charges.
• Reference: postclic: Google Play cancellation.

What happens when you cancel

Access and feature changes

After cancelling, your paid subscription remains active until the end of the current billing cycle.

When the cycle ends the account reverts to the free tier; paid features are disabled but documents remain accessible.

Data retention and exporting

Your documents are retained on the free tier but may be limited by free-plan document/page caps.

Export or back up important files before downgrade to avoid loss of functionality or access to premium assets.

Billing and renewals

No further renewals occur after cancellation takes effect, but check your billing statement to confirm no unexpected charges.

If you see charges after cancelling, gather proof and contact support or consider submitting a complaint to local authorities if unresolved.

Will I get a refund?

Standard refund policy

Lucid/Marq offers a 14-day money-back guarantee for first-time subscribers on monthly or annual plans.

Requests should be made directly to Lucid/Marq and are typically processed within about 3 - 5 business days.

Exceptions and after 14 days

• After 14 days, refunds for partial billing periods are generally not provided.
• Exceptions may be made for outages, technical issues or duplicate charges; these are handled case-by-case.
• Source: Lucid refund info.

App Store and Google Play refunds

If you subscribed via Apple App Store or Google Play, refunds must be requested through Apple or Google respectively.

Lucid/Marq cannot issue or approve refunds for purchases handled by those stores. See cancellation notes: postclic.

Lucidpress plans and pricing

Pricing summary

Below is a simplified ZAR-priced summary based on available conversion estimates and public plan names.

Prices are indicative; contact sales for exact billing in your currency or refer to your account for the billed amount.

Notes on pricing

No official ZAR-listed prices are published by Lucid/Marq; the ZAR figures above are illustrative conversions.

Conversion used in sources is an average; verify the exact billed amount in your account or invoice.

Your consumer rights in South Africa

Cooling-off and the Consumer Protection Act

South African consumers generally have a 14-day cooling-off right for many online goods and services under the Consumer Protection Act.

How that right applies to subscription-based digital services may vary depending on when services commence or are consumed.

Complaints and enforcement

If you cannot cancel, are charged after cancelling, or are denied a refund, you may lodge a complaint with the National Consumer Commission (NCC).

Keep records of billing, cancellation attempts and support communications to support any complaint.

Fair practice expectations

Good practice is for cancelled subscriptions to revert to a free tier with data retention; export your work before downgrade as a precaution.

Lucid/Marq’s 14-day money-back guarantee aligns with statutory cooling-off rights but confirm specifics with support.

Customer experiences

Positive feedback

• Users on Capterra (South Africa filter) report ease of use, reliable customer service and productivity gains.
• Template locking and brand consistency tools are frequently praised for helping non-designers stay on-brand. See reviews: Capterra reviews.

Negative feedback

• Some users find pricing expensive compared to alternatives.
• Trustpilot includes complaints about difficulty cancelling, charges after cancelling and poor support responsiveness. See: Trustpilot.

Takeaway

Overall sentiment is mixed-to-positive; many users value the product, while a subset report billing or support issues.

Document your cancellation and keep records to reduce risk of disputes.

Documentation checklist

Before you contact support

• Account email and username.
• Order number or subscription invoice (if available).
• Date and method of cancellation attempt (screenshots helpful).

If you need a refund or dispute charges

• Payment receipts, bank or card statements showing the charge.
• Exported copies of important documents from your Lucidpress account.
• Copies of support emails and any confirmation messages.

Common mistakes

Uninstalling instead of cancelling

Uninstalling the mobile app does not cancel an App Store or Google Play subscription and will not stop charges.

Always cancel through the store subscription settings where you originally subscribed.

Relying on support to cancel store subscriptions

Expect that Lucid/Marq cannot cancel App Store or Google Play subscriptions for you; you must cancel within those stores.

Attempting to cancel via email without following store procedures often delays resolution.

Not exporting data before downgrade

After downgrade to free tier, access to premium assets may be lost; export files and assets beforehand.

Keep local backups of critical documents to avoid interruptions to ongoing projects.

Comparative recap

Comparison overview

The table below compares cancellation methods, refund routes and typical actions required for each channel.

Use it to choose the correct cancellation path based on how you subscribed.

After cancelling

Confirmations and checks

• Save cancellation confirmation emails or screenshots of the cancelled subscription screen.
• Check your bank or card statement after the next billing date to ensure no further charges.

Helpful links

• Cancellation guide and notes: postclic: cancel Lucidpress
• Refund information: Lucid refund page
• Read user reviews: Capterra (ZA) and Trustpilot.

Address

Corporate headquarters

Lucid Software Inc., 10355 South Jordan Gateway, Suite 300, South Jordan, UT 84095, United States.

Formal notices

For certified legal or formal correspondence you may use the headquarters address above; cancellations are typically handled via your account dashboard or support channels.

Keep postal correspondence copies and proof of delivery if sending formal notices.