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Cancel MAILERLITE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mailerlite service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mailerlite: Easy Method
What is MailerLite
Overview
MailerLite is an email marketing software-as-a-service that helps users create, send and analyse email campaigns, automations, landing pages and subscriber lists.
It targets small to medium senders with a user-friendly interface, templates and features for both beginners and marketers who need straightforward automation.
Key uses
Common uses include newsletter delivery, drip automations, lead capture via forms and selling digital products via integrated tools.
MailerLite is cloud-based and managed through its web dashboard or mobile apps (billing for mobile apps is handled by app stores).
How to cancel MailerLite
On the web (recommended)
- Sign in to your MailerLite account.
- Open Account Settings and go to the Plan and Billing section.
- Choose the option to cancel or turn off auto-renewal; confirm the cancellation prompt.
- Your paid subscription will stay active until the end of the current billing cycle, then downgrade to the Free plan.
Mobile subscriptions (App Store / Google Play)
- Mobile subscriptions are handled by Apple or Google; manage them in your App Store or Google Play subscriptions.
- MailerLite’s Help Center and Terms do not specify separate cancellation pathways for mobile app subscriptions.
- If you have issues with an app-store charge, contact the store’s billing support or check your device subscription settings.
What happens when you cancel
Billing and access
When you cancel a paid MailerLite subscription it remains active until the current billing period ends, after which the account automatically downgrades to the Free plan.
You will not be charged further after the billing cycle completes, provided the cancellation was processed before renewal.
Data, limits and feature changes
- Account data is retained after downgrade, but feature access and user seats are restricted.
- Free-plan limits apply: max 500 subscribers and lower email-sending caps (up to 12,000 emails/month).
- Certain automations or advanced features may be disabled when on the Free plan.
Will I get a refund?
Official refund policy
MailerLite generally does not refund unused or partially used plans.
Refunds are only automatically provided if MailerLite terminates services without cause before the end of a paid year.
See the official policy for details: MailerLite refund policy.
Exceptions and timelines
- Refunds may be offered at MailerLite’s discretion in other cases, but only within 30 days of the last transaction.
- If you are an individual (not using the service for business), you may request a refund within 14 calendar days from agreeing to the terms, unless you breached the terms.
- Refunds are not granted for forgetting to cancel, cancelling immediately after renewal, or buying the wrong plan.
MailerLite plans and pricing
Summary
MailerLite lists pricing in USD. The ZAR amounts below are approximate and can vary with exchange rates and merchant fees.
No official South Africa-specific ZAR price list is published; treat ZAR values as indicative.
Notes on currency and limits
Monthly prices below are approximate for small lists; features and user limits vary by plan.
Always check your account billing page for exact pricing and invoice amounts before purchasing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | R0.00 (equivalent of $0) | Monthly | Up to 500 subscribers; up to 12,000 emails/month |
| Growing Business | Approximately R190/month (≈US$10) | Monthly | Unlimited emails; 3 users; templates; digital product sales |
| Advanced | Approximately R380/month (≈US$20) | Monthly | All Growing plus unlimited users; live chat; enhanced automations |
Your consumer rights in South Africa
Cooling-off period
Under general South African consumer protection law, online purchases commonly include a 14-day cooling-off period for consumers.
MailerLite’s 14-day refund option for individuals aligns with this protection, though it excludes business use and some digital services.
Dispute routes and practical steps
- If a refund is refused or service is suspended without clear cause, you can lodge a complaint with the National Consumer Commission.
- As a practical remedy, you may also contact your bank to dispute the charge (chargeback) if you believe the service was unfairly withheld.
Customer experiences
Positive feedback
- Reviewers praise MailerLite for ease of use, editable templates and helpful automations; see Capterra South Africa for user comments: Capterra reviews.
- GetApp South Africa highlights professional deliverability, friendly support and a free tier suitable for small lists: GetApp reviews.
Negative feedback
- Some users report abrupt account suspensions for suspected anti-spam violations, denied refunds and slow support resolution; see Trustpilot for examples: Trustpilot MailerLite reviews.
- Complaints also include migration issues between product versions and occasional deliverability concerns reported by community users.
Documentation checklist
Before cancelling
- Account email and username, subscription plan name and billing cycle dates.
- Last invoice or payment receipt and the method used to pay.
- Number of subscribers and a record of any credits or unused features.
If you need to dispute charges
- Save support ticket transcripts, screenshots of the billing page and any suspension notices.
- Keep copies of MailerLite’s terms you agreed to and the refund policy snapshot for the transaction date.
Common mistakes
Timing errors
Waiting until after the renewal date to cancel is a frequent mistake; if you cancel after renewal you may still be charged and refunds are not guaranteed.
Set calendar reminders before the renewal date to avoid accidental charges.
Assuming automatic refunds
Many users assume unused portions of a plan are refundable; MailerLite’s policy does not refund unused or partially used plans except in limited circumstances.
If you need a refund, act promptly - refund considerations outside strict policy windows are time-limited (e.g., 30 days discretionary window).
Comparative recap
Quick comparison
The table below summarises core differences so you can pick a plan based on subscriber count, users and feature needs.
Prices are approximate and rounded for small-list examples; verify exact billing in your account.
How to choose
If you have few subscribers and basic needs, the Free plan is often sufficient.
Growing senders who want more users, unlimited sends and sales features should consider Growing Business; teams needing advanced automation and live chat support should consider Advanced.
| Plan | Price | Period | Key limits / advantages |
|---|---|---|---|
| Free | R0.00 | Monthly | Up to 500 subscribers; 12,000 emails/month; limited features |
| Growing Business | ~R190/month | Monthly | Unlimited emails; 3 users; templates; digital product sales |
| Advanced | ~R380/month | Monthly | Unlimited users; live chat; enhanced automations |
After cancelling
What to check
- Confirm the cancellation email or on-screen confirmation and the date your plan will downgrade.
- Verify any remaining credits, subscribers and that your data is still present on the Free plan.
Helpful links
- Official MailerLite refund policy: https://www.mailerlite.com/help/mailerlite-refund-policy
- Capterra South Africa reviews: https://www.capterra.co.za/reviews/136603/mailerlite
- GetApp South Africa reviews: https://www.getapp.za.com/reviews/10156/mailerlite
- Trustpilot MailerLite reviews: https://ie.trustpilot.com/review/mailerlite.com
Address
Physical address
No public physical cancellation address was found for MailerLite. The service appears to operate as a remote, web-based SaaS without a published street address for cancellations.
If a physical address is required for legal processes, you may need to request it directly from MailerLite support or seek official contact through their help pages.
How to contact support
Contact MailerLite support through your account dashboard or the official Help Centre; support options and contact forms are provided inside the product interface or help articles.
Refer to MailerLite’s official refund policy page for policy details and any contact references: MailerLite refund policy.