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Cancellation Mailjet: Easy Method
What is Mailjet
Overview
Mailjet is a cloud-based email delivery and marketing platform for sending transactional and marketing emails. It provides templates, SMTP relay, analytics, and tools for creating and managing campaigns.
Primary use cases
Businesses use Mailjet to send bulk newsletters, automated transactional messages, and to monitor deliverability and engagement. It supports segmentation, A/B testing, and collaboration features.
How to cancel Mailjet
Web (Mailjet account) cancellation
- Log in to your Mailjet account on the web.
- Go to Account Settings and click “Terminate my Mailjet account”.
- Provide a reason and enter your password when prompted.
- Confirm the termination. This is a permanent deletion.
Contract, custom or third‑party subscriptions
- If you are on a custom or contract account, contact your account manager or open a support ticket to cancel.
- Subscriptions via Apple App Store or Google Play are not documented for Mailjet; cancellation via those stores is likely not applicable.
What happens when you cancel
Access and data
Account termination from the web is permanent and will remove access to the account. Data retention and deletion follow Mailjet’s internal processes for terminated accounts.
Billing and renewal
Cancellation stops future renewals but does not typically lead to automatic refunds for prepaid periods. For contract customers, billing may be governed by your agreement and should be confirmed with your account manager.
Will I get a refund?
Standard refund policy
- No refunds are offered for prepaid monthly or annual subscriptions under Mailjet’s published policy.
- Annual plans are prepaid and explicitly non-refundable.
Exceptions
- Refunds may be issued in cases of double payment or interruption of service due to a technical issue.
- If you believe an exception applies, contact your account manager or support with proof (payment receipts, timestamps, error reports).
Mailjet plans and pricing
Pricing table
| Plan | Price (approx.) | Period | Features (summary) |
|---|---|---|---|
| Essential (15k emails/month) | Approximately R331.50 | Monthly | 15,000 emails/month; no daily sending limit; AI content; no Mailjet branding; 500 previews & validations; segmentation; 1 subaccount; online support |
| Premium (15k emails/month) | Approximately R526.50 | Monthly | All Essential features plus advanced stats, automations, dynamic content, A/B testing, landing pages, 2,000 previews/month, multi-user roles, up to 20 subaccounts on request, priority support |
Notes on pricing
These ZAR amounts are approximate conversions from USD and are for estimation only. Mailjet does not publish official South African Rand pricing.
For exact billing amounts check your payment method during signup or confirm with Mailjet support or your account manager.
Your consumer rights in South Africa
Cooling-off and refunds
Mailjet’s published terms do not show a 14-day automatic right of withdrawal or refund for subscriptions. Standard policy states no refunds except for limited cases.
This policy may not align fully with South African consumer protection rules, which can provide cooling-off rights for certain digital goods.
Recommended actions
- Cancel via the Mailjet web interface to stop future billing.
- If you believe local law gives you further rights (refunds or withdrawals), consider raising the issue with consumer protection authorities or seeking guidance under the South African Consumer Protection Act.
Customer experiences
Positive feedback
Users report a user-friendly interface, good deliverability, intuitive dashboards, and generally good value for price. Several reviews praise prompt, effective support from named agents.
Negative feedback
Some users report account suspensions without warning and delays or scripted responses from support. Others mention interface bugs, limited template flexibility, and issues with statistics reporting.
Documentation checklist
Before you cancel
- Account email and login information.
- Recent invoices or payment receipts for the subscription period.
- Contract or account manager contact details if on a custom plan.
If you need a refund or dispute a charge
- Proof of double payment (bank statement, transaction IDs).
- Error logs or screenshots showing service interruption.
- Support ticket IDs or correspondence with account manager.
Common mistakes
Attempting to cancel through the wrong channel
Many users mistakenly try to cancel via app stores or other third parties. Mailjet’s documented cancellation is via the web account settings, and app store subscriptions are not documented for Mailjet.
Assuming automatic refunds
Users often assume cancellation entitles them to pro‑rata refunds. Mailjet’s policy states prepaid monthly and annual plans are not refundable except in narrow cases like double payment or technical interruptions.
Comparative recap
Summary table
| Aspect | Mailjet | Typical expectation |
|---|---|---|
| Cancellation method | Web: Account Settings → Terminate my Mailjet account; contracts via account manager | Self-service cancellation is common; contract accounts require direct contact |
| Refund policy | No refunds for prepaid monthly/annual plans; exceptions for double payment or technical outage | Some providers offer pro‑rata refunds; Mailjet limits refunds |
| Price estimate (15k/mo) | Essential ≈ R331.50/month; Premium ≈ R526.50/month | Local pricing may vary; check billing currency at signup |
| Support notes | Support and account managers available; mixed reviews on responsiveness | Support quality varies across providers |
Key takeaways
Mailjet supports direct web cancellation and limits refunds. Prepare documentation and contact your account manager for custom contracts or disputes.
After cancelling
Immediate actions
- Save copies of final invoices and any confirmation of account termination.
- Export important contact lists, templates, and reports before termination if possible.
Support and escalation
- If you need help, contact your account manager or open a support ticket from your Mailjet account prior to termination.
- If you have a billing dispute, gather evidence (receipts, timestamps, screenshots) and present it to support or your account manager.
Address
Headquarters
43 Rue de Dunkerque, 75010 Paris, France
Contact note
For account‑specific queries or contract matters, contact your account manager or open a support ticket from within the Mailjet web interface.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Mailjet subscription, log in to your account, go to Account Settings, and click 'Terminate my Mailjet account'. Follow the prompts to confirm the cancellation.
When you cancel your Mailjet account, access to the account is permanently removed, and data retention and deletion follow Mailjet’s internal processes for terminated accounts.
Mailjet's standard policy states that no refunds are offered for prepaid monthly or annual subscriptions, except in cases of double payment or service interruption.
If you have a custom or contract account, you need to contact your account manager or open a support ticket to initiate the cancellation process.
Yes, refunds may be issued for double payments or technical outages. If you believe you qualify for an exception, contact your account manager with proof.