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Cancellation Mailjet: Easy Method
What is Mailjet
Overview
Mailjet is an email delivery platform for marketing and transactional messages. It provides tools for designing, sending, and tracking email campaigns with templates and an editor suitable for non-technical users.
Main uses
Common uses include newsletters, transactional notifications, and automated campaigns. Businesses use Mailjet to manage deliverability, templates, and analytics in a single service.
How to cancel Mailjet
Web cancellation (recommended)
- Log in to your Mailjet account.
- Go to Account Settings.
- Click "Terminate my Mailjet account".
- Provide a reason for termination when prompted.
- Enter your account password to confirm and then confirm termination.
App Store / Google Play
- There is no documented method to cancel Mailjet via the Apple App Store or Google Play for typical Mailjet subscriptions.
- If you believe your subscription is billed through a mobile store, check your App Store/Play Store subscriptions, but Mailjet recommends cancelling via the web or contacting support for contract accounts.
What happens when you cancel
Account access and termination
After confirming termination on the web, the deletion is permanent for standard accounts. You will lose access to the account and its features immediately or after the final confirmation step.
Data retention and billing
Data tied to the account may be removed per Mailjet's deletion process. If you are on a custom or contract subscription, cancellation must be handled through your account manager or support ticket to address billing and data retention specifics.
Will I get a refund?
Standard refund policy
Mailjet’s published policy states that there are no refunds for prepaid monthly or annual subscriptions. Annual billing comes with a 10% discount but also specifies refunds are not available.
Exceptions
- Refunds may be issued in limited cases such as double payments.
- Refunds may be considered if there is a verifiable service interruption caused by technical issues.
Mailjet plans and pricing
Where to check current pricing
Pricing and plan details change over time. Always check the official Mailjet pricing page for up-to-date plan comparisons and billing terms.
Billing options and discounts
Mailjet offers monthly and annual billing options; annual billing typically includes a discount (documented as 10% in Mailjet materials). Specific prices and features should be verified on the official pricing page.
Your consumer rights in Singapore
Cooling-off periods
Mailjet’s published policies do not mention a statutory 14-day automatic withdrawal or cooling-off right for digital subscription plans.
Singapore consumer protection for digital subscriptions does not automatically mirror other jurisdictions; check contract terms before purchase.
Data and refund rights
Under applicable privacy laws (for example GDPR in applicable cases), users generally have rights to access, correct, erase, object to processing, restrict processing, and obtain data portability.
Privacy or data requests can be sent to [email protected] or via a Mailjet support ticket; refunds are governed by Mailjet’s own policy and are not automatically granted by Mailjet beyond stated exceptions.
Customer experiences
Positive feedback
Users commonly praise the drag-and-drop email editor, approachable templates, and a generally user-friendly interface suitable for beginners.
Other positives reported include affordability, responsive support, and some AI or helper features that simplify campaign creation.
Negative feedback
Common criticisms include limited advanced CRM/customization features and occasional UI limits or image storage constraints.
There are also isolated reports of account suspensions and dissatisfaction with cancellation or refund experiences.
Documentation checklist
Before you cancel
- Account email and username
- Recent invoices or payment receipts
- Confirmation of billing method (credit card, PayPal, etc.)
- Reason for cancellation and any supporting screenshots
If you have a contract or custom plan
- Account manager contact details or contract reference
- Any signed terms or MSA (Master Service Agreement)
- Documentation of service issues if you intend to request an exception or refund
Common mistakes
Assuming refunds are automatic
Many users assume they will receive a pro‑rated refund on cancelation. Mailjet’s policy disallows refunds for prepaid time except in narrow cases.
Always check the billing terms before cancelling to avoid unexpected charges.
Not checking contract terms
Users on custom or contract subscriptions sometimes try to cancel via the web and find the option disabled. Contracted accounts must contact an account manager or submit a support ticket.
Export data before canceling to avoid permanent loss if you need campaign history or contacts.
Comparative recap
| Feature | Web cancellation | App Store / Google Play | Refund availability |
|---|---|---|---|
| How to cancel | Account Settings → "Terminate my Mailjet account" and confirm | No documented method; subscriptions typically not managed via stores | Generally no refunds for prepaid plans |
| Permanence | Deletion is permanent for standard accounts | Not applicable or undocumented | Only exceptions: double payment or technical interruptions |
| Contract accounts | Contact account manager or submit support ticket | Contact support or account manager | Subject to contract terms and special review |
| Support link | Use Mailjet account settings and support channels | Verify store subscriptions, then contact Mailjet if needed | Refunds handled case-by-case per policy |
After cancelling
Next steps
Export any needed contacts, templates, or campaign reports before termination. Save invoices and payment records for your accounts payable.
If you have a contract, follow up with your account manager to confirm final billing and data retention arrangements.
Useful links
Check plan details and billing terms on the official Mailjet pricing page:
Address
Head office
500 Yale Ave N, Seattle, Washington, 98109 US
Postal or billing
Use the address above for any postal correspondence or billing queries unless otherwise specified in your contract or account documentation.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Mailjet subscription, log in to your account, go to Account Settings, click 'Terminate my Mailjet account', provide a reason, and confirm with your password. You can also send a written cancellation request via email or registered mail.
Mailjet does not document a method for cancellation through the App Store or Google Play for typical subscriptions. It's best to check your subscriptions in those stores and contact Mailjet support if needed.
After cancellation, your account data will be permanently deleted, and you will lose access to all features immediately. If you have a custom or contract subscription, contact your account manager for specific data retention policies.
Mailjet's standard policy states there are no refunds for prepaid monthly or annual subscriptions. However, exceptions may apply for double payments or service interruptions, which can be reviewed on a case-by-case basis.
To check your current Mailjet plan and pricing, visit the official Mailjet pricing page for the most up-to-date information on plans and billing terms.