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Cancel MENTIMETER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Mentimeter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mentimeter: Easy Method
What is Mentimeter
Overview
Mentimeter is an interactive presentation platform that lets presenters create live polls, quizzes, word clouds and Q&A sessions to engage audiences in real time.
Primary use cases
Common uses include teaching, corporate presentations, workshops and events where audience interaction and instant feedback are needed.
How to cancel Mentimeter
Web (direct purchase)
- Sign in to your Mentimeter account.
- Go to Account settings → Billing.
- Turn off auto‑renewal or cancel the subscription; you retain access until the end of the current paid period.
- Confirm cancellation and keep any confirmation emails or screenshots for your records.
Mobile in‑app purchases (iOS and Android)
- For iOS (Apple App Store): Apple handles billing. Open Settings → Your Name → Subscriptions to manage or cancel the Mentimeter subscription.
- For Android (Google Play): Google handles billing. Open the Play Store → Payments & Subscriptions to manage or cancel.
- After cancelling via the app store, retain the app store receipt as proof of cancellation or payment.
What happens when you cancel
Access and renewals
For direct web purchases, cancelling auto‑renewal stops future payments but you keep full access until the current paid period ends.
For app store purchases, the app store controls access and renewal; follow the store’s rules for when access ends after cancellation.
Presentations and data
Presentations and stored data remain in your account after downgrade or cancellation for web accounts, though some premium features may no longer be available.
Always export or back up any essential data before the subscription end if you need guaranteed ongoing access to premium exports or features.
Will I get a refund?
Web purchases (direct)
Mentimeter offers a full refund within 14 days of the initial subscription purchase, provided the product has not been used in a live audience setting.
- If the product has been used live, the 14‑day refund right may be voided.
- Refunds are processed once approved and are returned within a few days after approval.
- Subscription payments may be non‑refundable once access has been granted, except where law requires otherwise.
App store purchases (iOS and Android)
For subscriptions billed through Apple or Google Play, refunds and cancellations are governed by the respective app store policies.
Requests for refunds must generally be made via the app store from which you purchased the subscription.
Mentimeter plans and pricing
Pricing availability
Exact pricing in South African Rand (ZAR) could not be located from official sources for 2024/2025.
For regional or current prices, contact Mentimeter directly via your account or check the store payment pages where you purchased the subscription.
Contact for pricing
| Plan | Price |
|---|---|
| Individual / Basic / Team / Enterprise | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off period
Under South African consumer protection law, certain distance and electronic transactions include a 14‑day cooling‑off right for refunds.
Mentimeter’s 14‑day refund policy for web subscriptions aligns with this consumer right, subject to the “used in a live setting” exception.
Automatic renewals and disclosures
Automatic renewal must be clearly disclosed and agreed to. Any attempts to restrict statutory rights (for example, blanket “no refund” clauses) are subject to South African law.
If automatic renewal or cancellation information is unclear, you can raise the issue with consumer protection authorities or dispute the charge with your payment provider.
Customer experiences
Positive feedback
- Users frequently praise Mentimeter for ease of use and its interactive features like word clouds and live polls.
- Many report it boosts engagement in teaching and presentations and improves feedback culture.
Negative feedback
- Common complaints include limited PowerPoint integration, basic functionality relative to price, and reduced slide customization.
- There are reports of unclear auto‑renewal notices, difficulty cancelling via some channels, and occasional unresponsive support.
Documentation checklist
What to gather before cancelling or requesting a refund
- Account email and username used to purchase the subscription.
- Invoice, payment receipt or app store purchase receipt showing date and amount.
- Screenshots of billing settings, subscription page, and any cancellation confirmations.
Where to send documentation
- For web purchases: keep records in your account and submit any refund requests via the support or billing channels in your Mentimeter account.
- For app store purchases: use Apple or Google Play support and provide the app store receipt when requested.
Common mistakes
Mistakes during cancellation
Not disabling auto‑renewal in the correct billing area or cancelling only the app but not the subscription can result in continued charges.
Always verify the subscription status after taking action and save confirmation screenshots.
Mistakes when requesting refunds
Requesting a refund without proof of purchase or requesting a refund after using the product in a live audience may lead to denial.
Using the wrong channel (e.g., asking Mentimeter to refund an app store charge) can delay resolution; contact the billing party that processed the payment.
Comparative recap
At a glance
This table summarizes key differences in cancellation and refund handling between web purchases and in‑app purchases through Apple or Google.
Key differences
| Aspect | Mentimeter (Web) | Apple App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| Who bills | Mentimeter directly | Apple | |
| How to cancel | Billing section in your Mentimeter account | Device Settings → Subscriptions | Play Store → Payments & Subscriptions |
| Refund policy | 14‑day refund right for web purchases (unless used live) | Subject to Apple’s refund rules | Subject to Google Play’s refund rules |
| Access after cancel | Access retained until end of paid period | Controlled by Apple’s subscription terms | Controlled by Google Play’s subscription terms |
After cancelling
Next steps
Confirm cancellation in your account or app store and keep confirmation receipts or screenshots for your records.
Export any content you will need later and note the date when your paid access ends.
If you need help
If you purchased via the website, use the Mentimeter account support or billing channels for questions and refund requests.
If you purchased via Apple or Google Play, contact the relevant app store support and provide the purchase receipt and cancellation evidence.
Address
Registered office
Mentimeter AB, Tulegatan 11, SE‑113 53 Stockholm, Sweden.
Use for correspondence
This address is the company’s registered and visiting office and may be used for official correspondence related to cancellations or disputes.