What is Midjourney
Overview
Midjourney is an AI-driven image-generation service that creates visuals from text prompts. It is delivered primarily as a subscription service with both web-based and mobile (in-app) purchase options.
How users interact
Users access Midjourney via the web interface or the official mobile app offering in‑app purchases. Subscriptions provide GPU time and generation features according to the chosen plan.
How to cancel Midjourney
Canceling a web subscription
- Sign in to your Midjourney account at midjourney.com/account (use your account settings).
- Locate the subscription or billing section and choose "Cancel Plan".
- Note: cancellation takes effect at the end of the current billing cycle.
Canceling on mobile (App Store / Google Play)
- Open your device's App Store (Apple) or Google Play > Subscriptions.
- Find the Midjourney (niji·journey) subscription and select "Cancel Subscription".
- Midjourney follows the store’s subscription rules; refunds and renewals are handled by Apple/Google.
What happens when you cancel
Access and remaining time
When you cancel, your active subscription remains available until the end of the paid billing period.
You retain access to features included in that period; features simply stop after the billing cycle ends.
Renewals and billing
Automatic renewal stops after cancellation is processed; meanwhile the last payment is not usually reversed automatically.
For app-store subscriptions, billing and renewals are controlled by Apple/Google and must be managed through those platforms.
Will I get a refund?
Web refunds - strict GPU usage rule
Web refunds are limited: an option appears only if lifetime GPU usage has been under 20 GPU minutes when cancelling.
For details and to request a refund, consult Midjourney’s refund guidance.
Midjourney refund guidance
App Store / Google Play refunds
- Refunds for iOS/Android purchases are handled by Apple or Google according to their policies.
- Contact Apple Support or Google Play Support if you seek a refund for an in‑app purchase.
Midjourney plans and pricing
South Africa in-app prices (official App Store)
| Plan | Price | 期間 | Features |
| Mini Plan | R99.99 | Monthly | Entry-level monthly plan |
| Basic Plan | R199.99 | Monthly | Basic monthly plan |
| Standard Plan | R599.99 | Monthly | Standard monthly plan |
| Pro Plan | R1,199.99 | Monthly | Pro monthly plan |
| 1 Fast Hour | R79.99 | One-time | Purchase of 1 fast GPU hour |
| 5 Fast Hours | R399.99 | One-time | Purchase of 5 fast GPU hours |
| 10 Fast Hours | R799.99 | One-time | Purchase of 10 fast GPU hours |
Notes on pricing
These prices come from the official South African App Store listing for the niji·journey app and reflect in‑app purchase amounts.
Prices may change and local taxes or currency rounding by the store may affect final charges.
Your consumer rights in South Africa
General expectations
Midjourney does not offer an automatic 14‑day cooling-off refund for subscriptions; refunds are narrowly defined by usage rules.
This may differ from what some South African consumers expect for cancellations of online services.
Practical steps under local consumer protection
- Keep clear records of payments, cancellation actions, and usage to support any dispute.
- If you believe your rights were breached, you can raise the matter with local consumer protection authorities or seek advice from an attorney.
Customer experiences
Positive feedback
Some users praise Midjourney for high‑quality image outputs and responsive support in certain review channels.
Positive reports often highlight creative results and powerful generation capabilities.
Negative feedback
Many users report issues with unexpected charges after cancellation and denied refunds despite cancelling promptly.
Other complaints include moderation or ban issues, perceived poor prompt comprehension, and usability frustrations.
For a range of user reviews, see external review pages.
Trustpilot: Midjourney reviews
Documentation checklist
Essential items to save
- Payment receipts and bank or card statements for the period in question.
- Cancellation confirmation screenshots or emails from your Midjourney account or the app store.
- GPU usage logs or dashboard screenshots showing lifetime usage minutes if available.
When disputing a charge
- Collect timestamps of cancellations and any communication with support.
- Keep copies of the subscription terms and refund policy for reference.
Common mistakes
Assuming immediate refund on cancel
Users often assume cancelling automatically triggers a refund; cancellation normally stops future billing but does not reverse past payments.
Refunds are only available under narrow conditions (e.g., low GPU usage) and are not automatic.
Canceling in the wrong place
Some people cancel within the Midjourney account but forget to cancel the App Store/Google subscription, or vice versa.
Always confirm you cancelled in the same place where the subscription was purchased (web vs app store).
Comparative recap
Quick comparison
| Method | Where to cancel | Refund chance | 期間 |
| Web subscription | midjourney.com/account | Possible only if lifetime GPU usage < 20 minutes | Monthly |
| App Store (iOS) | Apple Subscriptions (App Store) | Processed by Apple per their policy | Monthly / One-time |
| Google Play (Android) | Google Play Subscriptions | Processed by Google per their policy | Monthly / One-time |
Key takeaway
Web cancellations are handled within Midjourney but refunds are tightly limited by GPU usage rules.
App-store purchases require contacting Apple or Google for refund requests - Midjourney does not directly control those refunds.
After cancelling
Practical follow-up
- Save and archive the cancellation confirmation and any emails or screenshots.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links
Address
Corporate mailing address
Midjourney, Inc. - N Broad Street, Suite 206 651, Middletown, United States.
Notes about contact
This address is used for legal and DMCA purposes; official billing, account and support actions should be done via your account or the app stores.