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Cancel MINDWAY
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I hereby notify you of my decision to terminate the contract relating to the Mindway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mindway: Easy Method
What is Mindway
Overview
Mindway is a subscription-based software platform focused on mental health tools for professionals and consumers. It offers features such as patient management, treatment planning, and progress tracking.
How it is delivered
The service is delivered as a paid subscription via the Mindway website, Google Play, or the Apple App Store. Billing and cancellation rules vary by purchase channel.
How to cancel Mindway
Cancel if you subscribed on the web
- Email hello@mindway.app or help@mindway.app with the subject "Cancel my Mindway subscription".
- Include the account email and your purchase details or receipt in the message.
- Reference: Web cancellation steps.
Cancel if you subscribed via app stores
- Google Play: Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Mindway → Cancel. See Google Play steps.
- Apple App Store: Go to Settings → your name → Subscriptions → find “Mindway” → Cancel Subscription. Turn off auto-renewal at least 24 hours before renewal to avoid charges. See Apple App Store steps.
- Note: For App Store or Google Play purchases, cancellation is managed through the platform - not via Mindway support for the billing itself.
What happens when you cancel
Service access and renewal
When you cancel, auto-renewal is stopped for the next billing period. You typically retain access until the end of the current paid period.
Data and account status
Deleting the Mindway app or removing local data from your device does not cancel your subscription. To remove your account or personal data, follow Mindway’s account deletion instructions separately.
See Mindway account deletion guidance: How do I delete my account?
Will I get a refund?
Mindway refund policy
Mindway generally has a no-refund policy unless the product is shown to be faulty. Refunds are handled on a case-by-case basis and are not guaranteed.
How to request a refund
- Contact help@mindway.app within 14 days of purchase and provide detailed information and visual proof to support your claim.
- For App Store or Google Play purchases, submit refund requests to the respective platform’s support (Apple Support or Google Play support).
- Reference: Refunds, failed payments and billing issues and How to request a refund.
Mindway plans and pricing
Availability of pricing
No verified public pricing details were found in the provided sources. For exact costs, contact Mindway directly.
How to get a quote
Request pricing when you email support to cancel or inquire, or check the purchase receipt for plan details.
| Plan | Price | 期間 | Notes |
|---|---|---|---|
| Standard / Professional | Contact for pricing | Contact | Contact Mindway support for current plans and quotes |
Your consumer rights in South Africa
Cooling-off period
Under South African consumer protection rules, online contracts often include a cooling-off period. In many cases you have 7 days to cancel an online purchase without penalty.
Other protections and remedies
- Misleading or hidden subscription practices may violate the Consumer Protection Act (CPA).
- If your rights are breached, you may lodge complaints with the National Consumer Commission or pursue remedies in small claims court.
Customer experiences
Positive feedback
Some users report Mindway is easy to sign up for and use, and that it provided helpful insight or hope for mental health issues.
See example user comments on Trustpilot: Trustpilot reviews.
Negative feedback
Many reviews report unexpected charges, difficulty cancelling, denied refund requests, and unclear subscription terms. These complaints appear across multiple review sites.
See additional user reports: Trustpilot (IE) and JustUseApp reviews.
Documentation checklist
What to gather before contacting support
- Account email address used with Mindway.
- Purchase receipt or invoice showing date and amount.
- Platform used to subscribe (Web, Google Play, Apple App Store).
- Screenshots of subscription confirmation, billing entries, or app settings showing no cancel option.
What to include in your support message
- Clear subject line: "Cancel my Mindway subscription".
- Attach copies of receipts and screenshots. State your desired resolution (cancel + refund, if applicable).
Common mistakes
Deleting the app but not the subscription
Many users assume deleting the app cancels billing. It does not. You must cancel through the purchase channel or email support.
Missing refund windows and wrong contact
Waiting longer than 14 days to request a refund or contacting the wrong support channel (e.g., asking Mindway to reverse an App Store charge) can delay or prevent relief.
Comparative recap
Quick comparison
The table below summarizes cancel and refund routes depending on where you subscribed.
| Purchase channel | How to cancel | Where to request refunds | Common issues |
|---|---|---|---|
| Web (Mindway site) | Email hello@mindway.app or help@mindway.app with subject "Cancel my Mindway subscription" | Mindway support (help@mindway.app) | Unclear email response time; provide receipts and screenshots |
| Google Play | Cancel via Google Play app: Profile → Payments & subscriptions → Subscriptions → Mindway | Google Play support | Charges handled by Google; refunds require Google Play process |
| Apple App Store | Cancel via Apple ID: Settings → your name → Subscriptions → Mindway | Apple Support | Must turn off auto-renew at least 24 hours before renewal |
After cancelling
Confirm cancellation
- Wait for a confirmation email or message after cancelling via the chosen channel.
- If you don’t receive confirmation, follow up with hello@mindway.app or help@mindway.app and attach your cancellation request.
Monitor billing and escalate if necessary
- Check bank or card statements for continued charges and dispute them with your payment provider if charges persist.
- For unresolved disputes or suspected misleading practices, consider lodging a complaint with South African consumer authorities.
- Helpful Mindway support pages: Refunds and billing and Account deletion.
Address
Head office
Aabogade 15, DK-8200 Aarhus N, Denmark
Other contact details
Support emails: hello@mindway.app and help@mindway.app