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Cancel MOBISYSTEMS
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I hereby notify you of my decision to terminate the contract relating to the Mobisystems service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobisystems: Easy Method
What is Mobisystems
Overview
Mobisystems is a software company that provides productivity applications such as OfficeSuite and related document-management tools for desktop and mobile platforms.
What the service includes
Products include editing, viewing and basic collaboration features across Android, iOS and web. Subscriptions typically enable premium features and cross-device syncing.
How to cancel Mobisystems
Cancel on Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile picture, go to Payments & subscriptions → Subscriptions.
- Select the MobiSystems subscription and tap Cancel subscription to stop renewals.
Cancel on App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions, find the MobiSystems subscription and tap Cancel.
- Note: Apple handles subscription management and refunds for App Store purchases.
Cancel on MobiSystems Web Store
- Log into My Account on the Mobisystems website and go to Subscriptions & Products.
- View the active subscription and click "Cancel Trial" or "Cancel Auto‑Renewal" as shown.
- Uninstalling the app or deleting an account does not automatically cancel a paid subscription.
What happens when you cancel
Access after cancellation
When you cancel, future recurring charges stop but you typically retain access until the end of the current billing period.
Data and account status
Your documents and account remain available according to the product's normal policies. Deleting an account is separate from cancelling a paid subscription.
Will I get a refund?
Refunds for Google Play purchases
- Google’s policy typically allows refunds within about 48 hours; after that refunds are not guaranteed.
- Unauthorized charges can be reported within a longer window (e.g., 120 days) under Google's dispute process.
- Service already consumed is generally non‑refundable.
Refunds for App Store and Web purchases
- Apple handles App Store refunds; requests are made via Apple’s Report a Problem process and are more likely for recent purchases (commonly within ~14 days).
- Direct purchases from the Mobisystems Web Store have a 30‑day money‑back guarantee from activation date for eligible purchases.
- Purchases made through third‑party stores must follow the store’s refund policy; Mobisystems cannot issue refunds for those purchases directly.
Mobisystems plans and pricing
Pricing availability
Public, platform-specific pricing can change and may differ between direct and store purchases.
Contact for exact pricing
If current plan prices are required, contact Mobisystems support or check the store listing on your platform for up‑to‑date rates.
| Plan | 期間 | Price |
|---|---|---|
| Basic / Free | Contact for pricing | Contact for pricing |
| Premium / Personal | Contact for pricing | Contact for pricing |
| Business / Enterprise | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General protection under South African law
South African consumer law provides rights such as goods and services being supplied as described and of acceptable quality.
Digital goods and cooling-off
- There is no automatic statutory 14‑day cooling-off period for digital goods once access has been granted.
- Refunds and cancellations largely follow the policies of the platform used to buy the subscription (Google, Apple, or direct web purchase).
- Consumers retain rights if the service is defective, not supplied as described, or otherwise in breach of consumer protection rules.
Customer experiences
Positive feedback
- Many users praise OfficeSuite for ease of use, intuitive interface and value as an affordable alternative to Microsoft Office.
- Reviewers frequently note fast performance, cross‑platform access and solid basic editing features.
Negative feedback
- A minority report missing advanced features compared with Microsoft Office and occasional UI limitations (e.g., table editing, spellchecker differences).
- Some users mention persistent upgrade prompts or repeated re‑authentication as annoyances.
Documentation checklist
Before you contact support
- Order or receipt number (from the store or email confirmation).
- The email address or account used to purchase the subscription.
- The platform used to purchase (Google Play, App Store, or Mobisystems Web Store).
If requesting a refund
- Purchase date and approximate time of charge.
- Evidence of the issue (screenshots, error messages, description of missing features).
- Any previous correspondence with support or store dispute case IDs.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the app does not cancel a subscription. You must cancel via Google Play, Apple Subscriptions or your Mobisystems account.
Expecting automatic refunds for change of mind
Expecting a refund simply for changing your mind is often unsuccessful for digital services bought via third‑party stores.
Comparative recap
Platform differences
The table below summarizes cancellation and refund responsibility by purchase channel and common consumer expectations.
Quick takeaways
Direct web purchases give you Mobisystems’ refund window; store purchases follow the store’s rules. Always check the purchase channel first.
| Feature | Mobisystems (Direct) | Google Play (Android) | App Store (iOS) | 期間 |
|---|---|---|---|---|
| How to cancel | My Account → Subscriptions & Products | Google Play app → Subscriptions | iPhone Settings → Subscriptions | Per purchase channel |
| Refund policy | 30‑day money‑back guarantee (direct) | Refunds typically within ~48 hours (Google policy) | Apple handles refunds (often ~14 days window) | Varies |
| Who issues refund | Mobisystems (for direct purchases) | Google Play | Apple | Varies |
After cancelling
What to check immediately
- Confirm cancellation receipt or confirmation screen/email from the platform or Mobisystems account.
- Verify the billing date to ensure you will not be charged again after the period ends.
Where to get more help
For platform purchases, use the respective store help or dispute tools. For direct purchases, log into your Mobisystems account to manage subscriptions or contact support.
Useful pages to visit: Mobisystems website, your Google Play subscription page, or Apple’s subscriptions and report-a-problem tools.
Address
Corporate headquarters
Mobisystems, 11772 Sorrento Valley Road, Suite 260, San Diego, CA 92121, USA.
Other locations and contact
Mobisystems also operates regional offices; for the most accurate contact information check your account or the product documentation you received at purchase.