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Cancellation Monday.Com: Easy Method
What is monday.com
Overview
monday.com is a subscription-based work operating system that helps teams plan, track and collaborate on projects using visual boards and customizable workflows.
It is cloud-hosted and billed on a subscription basis, with add-on apps and integrations available through an apps marketplace.
Core capabilities
Key capabilities include boards for task management, automation, APIs for integrations and a marketplace of third‑party apps.
Because it is subscription software, billing, cancellations and add-on subscriptions are handled through specific platforms (web, App Store, Google Play).
How to cancel monday.com
Web (recommended) - admin steps
- Only an account admin can cancel via the web interface.
- Go to Profile → Administration → Billing, click the three‑dot menu next to the product, choose “Cancel product plan” then “Cancel plan renewal.”
- If you have multiple products, cancel each product separately; optionally choose “Close your account” to terminate access fully.
- For full instructions see the official article: How to cancel and close your account.
Mobile store cancellations (iOS and Android)
- iOS (App Store): You can start deletion from the app via More → Admin settings → Delete account, but App Store purchases are managed by Apple and must be cancelled in Apple subscriptions.
- Android (Google Play): Subscriptions billed by Google Play must be cancelled in the Google Play Store subscription manager; cancelling in the app or web may not stop Play‑billed subscriptions.
- Refer to platform subscription managers (Apple/Google) when your purchase was made through those stores.
What happens when you cancel
Account access and closure
When you close an account via web, the account enters a 7‑day free‑trial phase (per monday.com's flow) before becoming inactive.
Access to account content can be blocked immediately after cancellation depending on the type of plan and timing.
Renewals, multiple products and apps
Each product in your monday.com account must be cancelled separately; closing the account is optional to fully terminate access.
Apps purchased from the apps marketplace are billed separately and are not automatically cancelled when you cancel the main monday.com plan.
Will I get a refund?
Refund eligibility
Net‑new customers on yearly plans may request a prorated refund if they cancel within 30 days of purchase; access may be blocked immediately after cancellation.
Monthly renewals and renewals by existing customers (after the first term) are generally not eligible for refunds under monday.com's stated policy.
How refunds are processed
Refunds typically appear on your credit card within 7 - 10 business days after approval.
For details about refund eligibility see the official policy: Refund eligibility.
monday.com plans and pricing
Pricing availability
No South African ZAR pricing is provided in available public sources; monday.com lists prices in USD on its site.
Because exact local pricing is not available, contact sales or a partner for a South Africa quote.
How to get pricing
Check the official pricing page for current tiers and USD pricing, or contact monday.com sales for local billing details.
Official pricing information is available here: monday.com pricing.
| Plan | Period | Price |
|---|---|---|
| monday.com plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key legal protections
South African consumer law (for example, the Consumer Protection Act) provides protection against unfair terms and requires clear disclosure of auto‑renewals and refund terms.
Provider terms cannot override mandatory consumer rights; statutory protections may apply if auto‑renewals or billing were not properly disclosed.
Practical steps and remedies
If you believe billing was unfair or disclosure was inadequate, gather billing records and contact monday.com support first to request correction or refund.
If your issue is not resolved, you may seek further recourse through local consumer protection channels or a legal advisor familiar with South African consumer law.
Customer experiences
Positive feedback (South Africa)
Users in South Africa praise monday.com for organization features, integrations and scalability, noting value in project scheduling and management.
Regional review sites highlight flexibility, adaptability across industries and a supportive online knowledge base.
See user reviews: Capterra reviews and GetApp reviews.
Common complaints
Common negative feedback includes pricing perceived as high, essential features behind higher tiers, slow support and unexpected auto‑renewals.
Users also report difficulties obtaining refunds outside of policy windows and confusion when adding seats or handling marketplace apps.
Documentation checklist
What to gather before cancelling
- Account admin login details and confirmation of admin role.
- Billing records: invoices, payment method used and renewal date.
- List of marketplace apps and which billing platform (web/App Store/Play) was used.
Why each item matters
- Admin access is required to cancel or close the account via web.
- Billing records support refund or dispute requests and show renewal timing.
- Knowing app billing prevents unexpected ongoing charges after cancelling the main plan.
Common mistakes
Attempting to cancel from the wrong place
Example: Cancelling inside the web app without checking if the subscription was purchased through Google Play or the App Store.
If your subscription is billed by Apple or Google, you must cancel through their store; web cancellation may not stop store charges.
Missing app marketplace billing
Example: Cancelling the main monday.com plan but forgetting separately billed apps in the marketplace, which continue to bill.
Each marketplace app has its own billing settings; cancel each app or uninstall it and confirm cancellation in its billing menu.
Comparative recap
Quick comparison of cancellation methods
| Method | Effect on subscription | Action required |
|---|---|---|
| Web (admin) | Cancels product plan(s); can close account | Admin → Administration → Billing → three‑dot menu → Cancel |
| iOS (App Store) | App Store billed subscriptions must be cancelled in Apple subscriptions | Use Apple subscription manager or App Store settings |
| Android (Google Play) | Google Play billed subscriptions must be cancelled in Google Play | Use Google Play subscription manager |
| Apps marketplace | Apps billed separately; not cancelled by main plan cancellation | Cancel each app via its billing settings or uninstall to trigger cancellation |
Recommendation
If possible, cancel via the web as an admin and then verify any store‑billed subscriptions in Apple/Google stores.
Also check and cancel separately billed marketplace apps to avoid ongoing charges.
After cancelling
Immediate next steps
- Confirm cancellation emails and save invoices or confirmation screenshots for records.
- Verify with your bank or card issuer that recurring charges have stopped after the billing cycle ends.
Useful official links
- How to cancel and close your account (monday.com support)
- Apps marketplace billing (monday.com support)
- Refund eligibility (monday.com support)
- monday.com pricing
Address
Local partner office
Syscor is listed as a certified monday.com partner in South Africa with a local office address for in‑region support and sales.
Mailing address
22 on Sloane, Bryanston, Johannesburg, South Africa
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.