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Cancellation Monday.Com: Easy Method
What is Monday.Com
Overview
monday.com is a cloud-based work operating system that helps teams plan, track and manage projects and workflows in a visual, collaborative environment.
The platform offers customizable boards, templates, automations and integrations to support task and project management across teams.
Why this guide
This guide explains how to cancel a monday.com subscription from Singapore, what to expect about access and refunds, and local consumer options.
It consolidates practical steps, key policies and common pitfalls so you can act quickly and confidently.
How to cancel Monday.Com
Who can cancel
Only an account admin can cancel a monday.com subscription via a desktop or laptop web browser from the Admin → Billing area.
Ensure you are signed in as an admin before starting the cancellation process.
Step-by-step cancellation (web browser)
- Sign in on a desktop or laptop and open Admin.
- Go to Billing and locate your subscription settings.
- Choose to cancel the subscription or stop auto-renewal following the on-screen prompts.
- Confirm the cancellation and save any confirmation or reference details shown.
For a companion walkthrough see a third-party cancellation guide: Postclic: how to cancel.
What happens when you cancel
Access and account state
Cancelling stops auto-renewal, but the subscription usually remains active until the end of the current paid billing period.
After the paid period ends, the account typically enters an inactive or limited state per monday.com policy.
Billing and data retention
If a refund is issued, access may be blocked immediately when the refund is processed; otherwise you retain access until period end.
Export any important data before cancellation if you need local copies; confirm data-retention specifics in your account or via support.
Will I get a refund?
Refund eligibility summary
- Net-new customers (first-time purchasers) may request a prorated refund within 30 days of the initial purchase.
- Existing customers who renewed or are past the 30-day window are generally not eligible for refunds.
- Monthly renewals typically receive no refund; annual plans are effectively non-refundable mid-term.
How refunds are processed
When a prorated refund is approved, refunds are calculated for unused time and typically take 7 - 10 business days to appear.
If a refund is issued, access may be ended immediately. For details, consult monday.com account terms and support resources.
Monday.Com plans and pricing
Where to check prices
Official pricing and plan details are published on monday.com and may vary by billing cycle or promotions.
Check current plan options and any Singapore-specific details at the official pricing page: monday.com pricing.
Currency and local quotes
Publicly listed official pricing is shown in USD; Singapore-dollar quotes are provided at checkout or via local resellers.
If you need SGD pricing or a reseller quote, request it during purchase or contact sales through the official site.
Your consumer rights in Singapore
Statutory protections
Singapore law (for example, the Consumer Protection (Fair Trading) Act) provides rights that can supplement or override supplier terms in cases of unfair practices.
Unfair contractual terms or misleading marketing may be challenged under local consumer protection rules.
Where to seek help
If you encounter an unfair practice, you can file a complaint with the Consumers Association of Singapore (CASE) or pursue remedies via the Small Claims Tribunals.
Keep records of receipts, communications and screenshots to support any complaint or claim.
Customer experiences
Positive feedback
Reviewers praise monday.com for flexible workflows, a visual user interface, and strong customization, automation and integration capabilities.
Regional review summaries and analyst praise note strengths in project workflow customization and visual management tools.
Common criticisms
Common negative feedback includes concerns about pricing, features gated behind higher tiers, occasional glitches and slow or inconsistent customer support.
Some users report frustration with cancellation or mobile billing flows and describe billing surprises when not monitoring renewals.
Documentation checklist
What to gather before cancelling
- Admin account login credentials and confirmation you are an account admin.
- Subscription invoice or receipt showing purchase or renewal dates.
- Screenshots of current plan settings, billing page and any communications about renewal.
Optional supporting docs
- Exported project/board data you need to keep.
- Any written refund requests or prior support tickets if you plan to request a prorated refund.
Common mistakes
Attempting to cancel from mobile apps
Many users try to cancel inside the iOS or Android app; subscriptions purchased through the Apple App Store or Google Play must be cancelled through those stores.
If you bought via a mobile store, cancel there to stop future billing; web account cancellation will not affect store billing.
Not confirming admin status or renewal dates
Non-admin users cannot cancel; attempting to do so causes delays. Confirm admin rights first to avoid wasted steps.
Also, failing to note the renewal date can result in missed deadlines for refunds or downgrades.
Comparative recap
| Feature | Period | Cancel via | Refund |
|---|---|---|---|
| Web subscription | Annual / Monthly | Admin → Billing (web) | 30-day net-new prorated possible; renewals generally no refund |
| Mobile store subscription | Monthly | Apple App Store or Google Play | Billed by store - cancel at the store; refunds via store policies |
| Access after cancel | Period end (Period) | N/A | Active until period end unless refund issued |
After cancelling
Confirmations and follow-up
Save any cancellation confirmation, transaction IDs and screenshots shown after you cancel from Admin → Billing.
If you expect a refund, monitor your payment method and keep confirmation emails until funds appear.
Helpful links and further reading
Official FAQ and support resources: monday.com FAQ.
Cancellation walkthroughs and tips: Postclic guide, SeeSubs mobile notes, and general cancellation advice: JustCancel.
Address
Regional office (recommended contact for Singapore correspondence)
21 Collyer Quay, Singapore 049320
Use this address for regional or operational correspondence where applicable.
Registered Singapore entity
MONDAY.COM PTE. LTD. - registered office at the company’s Cecil Street address (use for formal or legal correspondence).
Keep copies of any mailed notices and send via tracked methods when pursuing formal complaints or refund requests.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.