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Cancel MOONCLERK
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I hereby notify you of my decision to terminate the contract relating to the Moonclerk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moonclerk: Easy Method
What is MoonClerk
Overview
MoonClerk is a web-based payments tool that lets organisations create customizable payment forms and collect one-time or recurring payments online.
It integrates with Stripe for payment processing and provides dashboard controls for plans, refunds and back-office actions.
Primary uses
Typical uses include recurring billing for memberships, subscriptions and donations, plus manual entry of client payments by staff.
The service is aimed at small businesses and organisations that want simple recurring payment setup without heavy developer work.
How to cancel MoonClerk
Cancel a recurring plan in the dashboard
- Sign in to your MoonClerk dashboard.
- Click “Plans” and choose the recurring plan you want to cancel.
- Click “Cancel Plan” and confirm by selecting “Yes, Cancel This Plan.”
- Save any confirmation or plan ID for your records.
See the official step-by-step guidance: How do I cancel a recurring plan?
Back-office cancel and restart
- From the dashboard you can also manually cancel or restart plans as part of back-office operations.
- Use back-office features when you need to issue refunds, stop billing immediately, or re-enable a customer plan.
More on back-office features: MoonClerk Back‑Office features
What happens when you cancel
Billing and access
Cancelling a recurring plan stops future scheduled charges for that specific plan in MoonClerk’s dashboard.
Existing paid access typically remains until the end of the current paid period unless you manually refund or revoke access.
Data and connected services
Cancelled plans remain visible in your MoonClerk account for record-keeping unless you choose to delete them.
Cancelling a plan does not automatically disconnect your Stripe account; manage Stripe settings separately to stop processor-level charges.
Will I get a refund?
MoonClerk refund capabilities
MoonClerk lets account holders issue full or partial refunds for any payment - one-time or part of a recurring plan - directly from their MoonClerk account.
Refunds are performed from your dashboard by the account owner or an authorised back-office user.
Policy and exceptions
- MoonClerk’s documentation does not state a statutory 14‑day cooling‑off or automatic consumer refund right for South African users.
- Refunds are at the discretion of the MoonClerk account owner (the merchant), not automatically guaranteed by MoonClerk.
- If you encounter unauthorised charges, contact the merchant and your card issuer promptly to dispute the payment.
Official refund information: What does “Refund” mean?
MoonClerk plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Up to US$2,000 volume | R324.00 | Monthly | Base tier |
| US$2,000 - 4,000 volume | R630.00 | Monthly | Tier 2 |
| US$4,000 - 7,500 volume | R1,080.00 | Monthly | Tier 3 |
| US$7,500 - 12,500 volume | R1,620.00 | Monthly | Tier 4 |
| US$12,500 - 20,000 volume | R2,340.00 | Monthly | Tier 5 |
| US$20,000 - 30,000 volume | R3,150.00 | Monthly | Tier 6 |
| US$30,000 - 45,000 volume | R4,140.00 | Monthly | Tier 7 |
| US$45,000 - 65,000 volume | R5,580.00 | Monthly | Tier 8 |
| US$65,000 - 100,000 volume | R7,470.00 | Monthly | Tier 9 |
| US$100,000 - 150,000 volume | R9,900.00 | Monthly | Tier 10 |
| Above US$150,000 volume | Custom (R > 9,900) | Monthly | Contact for pricing |
Notes on pricing
These are USD‑based MoonClerk monthly pricing tiers converted to ZAR using an approximate rate (1 USD ≈ R18) for illustrative purposes.
Your actual ZAR billing will depend on the bank or card processor exchange rate applied at payment time.
Your consumer rights in South Africa
Cooling‑off and refund rights
MoonClerk’s documentation does not specify a 14‑day cooling‑off period or mandatory refund entitlement for South African consumers.
If you believe you have a statutory right (for example under the Consumer Protection Act) contact the merchant first and preserve records of transactions and communications.
Unauthorized charges and remedies
- If a subscription continues after you cancelled it, contact the merchant immediately and request a refund.
- You may also raise a dispute with your card issuer or payment processor if charges are unauthorised.
- Keep records of cancellation confirmations, transaction IDs and any support correspondence for disputes or complaints.
Customer experiences
Positive feedback
- Users rate MoonClerk well for ease of use, straightforward recurring billing features and manual client entry capabilities.
- Reviewers on platforms such as Capterra and GetApp praise the month‑to‑month flexibility and simple subscription management.
See user ratings: Capterra reviews and GetApp review.
Common complaints
- Some users report challenges with setup and that support did not resolve specific technical issues.
- Trustpilot contains reports of continued Stripe charges after attempted cancellation and repeated automated decline emails.
See user reports: Trustpilot.
Documentation checklist
Before you cancel
- Account login email and account owner details.
- Plan name and plan ID (from the Plans screen).
- List of affected customers and subscription IDs.
After you cancel
- Confirmation screenshot or PDF showing “Cancel Plan” and confirmation text.
- Transaction IDs for any refunds or disputed charges.
- Copies of messages with the merchant and any Stripe or bank dispute reference numbers.
Common mistakes
Assuming cancellation stops processor charges
Many users assume cancelling the plan in MoonClerk also disconnects Stripe billing; it does not automatically sever the Stripe connection.
Always verify Stripe settings or contact your payment processor after cancelling to prevent further charges.
Not saving proof and skipping refunds
Failing to save cancellation confirmation or transaction IDs makes disputes harder to resolve with banks or card networks.
If you expect a refund, request it explicitly and keep a record of the refund action in MoonClerk or the merchant’s system.
Comparative recap
At a glance
| Feature | MoonClerk |
|---|---|
| Cancellation process | Dashboard-based cancellation per plan; confirm via “Yes, Cancel This Plan.” |
| Refund control | Account holders can issue full or partial refunds from the dashboard. |
| Stripe integration | Requires separate Stripe management; cancelling a plan does not auto-disconnect Stripe. |
| Local consumer rights | No stated 14‑day cooling‑off in documentation; South African law may still apply to consumers. |
| Support feedback | Mixed: many praise ease of use; some report support and cancellation issues in reviews. |
Quick decision points
If you need immediate billing stopped, cancel the plan in MoonClerk and also disable or disconnect the Stripe integration.
If you need a refund, request it via the MoonClerk dashboard and keep all supporting evidence for disputes.
After cancelling
What to check immediately
- Save the cancellation confirmation and a screenshot of the plan status.
- Check Stripe or your payment processor to ensure no further charges are scheduled.
- Verify customer access and revoke access if required by your policies.
Where to get help
- How to cancel a plan: help article.
- Refund information: refund article.
- Back‑office features: MoonClerk Back‑Office.
- Read user experiences before acting: Capterra, GetApp, Trustpilot.
Address
Registered address
MoonClerk LLC
1040 W. Washington St, Greenville, South Carolina, 29601, United States
Support and contact
For account, cancellation or refund actions use the MoonClerk help centre and your dashboard controls linked above.
Keep your account details, plan IDs and transaction records handy when contacting support or your payment processor.