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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Moonly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moonly: Easy Method
What is Moonly
Overview
Moonly is a subscription-based app that provides lunar-cycle insights, astrology information, and personal-growth tools. It combines moon phase tracking with features such as journaling prompts, runes, and tarot-like content.
How users access it
Moonly is available through mobile app stores and via web-based subscriptions purchased on external payment platforms. Access and billing depend on where the subscription was originally bought.
How to cancel Moonly
Cancel on iOS (App Store)
- Open your device Settings and tap your name at the top.
- Choose Subscriptions, find Moonly, then select Cancel Subscription.
- Cancel at least 24 hours before the subscription period ends to avoid renewal.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap Menu (three lines) or your profile icon.
- Go to Subscriptions, select Moonly, then tap Cancel Subscription.
- Cancel at least 24 hours before the next billing date to prevent auto-renewal.
Cancel web or external purchases
- Subscriptions bought via Moonly’s website or other external stores must be cancelled in the third-party payment platform used at purchase (for example, Stripe or Paddle).
- Deleting the Moonly app or your account does not cancel subscriptions; you must cancel via the original billing platform.
- Refer to Moonly’s terms for more on third-party billing and cancellation responsibilities.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current paid period. You can continue to use paid features until that date.
Auto-renewal and stopping charges
Cancellation stops future auto-renewals; it does not retroactively remove past charges. You must cancel in the store where you subscribed to prevent the next billing cycle.
Account and data
Canceling a subscription does not necessarily delete your app account or data. If you want data removed, follow Moonly’s account-deletion process separately.
Will I get a refund?
Refunds for iOS/App Store purchases
Apple handles refunds for App Store purchases. Moonly cannot directly issue refunds for subscriptions bought through Apple.
To request a refund, use Apple’s refund/request process in your Apple account or the App Store.
Refunds for Android/Google Play purchases
For Google Play purchases, provide your payment receipt or the email associated with the purchase to Moonly support.
Moonly can assist and may initiate a refund with Google Play on your behalf, subject to platform policy and review.
Refunds for web/external purchases
Web subscriptions purchased through third-party platforms (e.g., Stripe or Paddle) are handled by those platforms.
Refunds are not guaranteed; they are evaluated case-by-case and may follow the third-party provider’s policies and Moonly’s terms.
Moonly plans and pricing
Pricing availability
Exact Moonly pricing in South African rand (ZAR) is not publicly available from official sources at the time of this guide.
Localized prices may be visible by viewing the app listing in a South Africa App Store or Google Play set to South Africa.
Contact for pricing
If you need exact local pricing, check your device’s app store listing or contact Moonly through their official channels.
| Plan | Price (ZAR) | Period |
|---|---|---|
| Standard / Premium | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cancellation and unfair billing
South African consumers have protections against unlawful billing and deceptive practices under the Consumer Protection Act (CPA).
If a subscription renews without proper disclosure, you may have remedies under local consumer law.
Refund entitlements and limitations
The CPA allows for refunds or remedies where goods or services are not provided as agreed, but digital subscription refunds can be governed by platform terms and third-party processors.
Moonly’s terms indicate refunds are not generally guaranteed and are handled on a case-by-case basis; platform rules (Apple, Google, Stripe, Paddle) also apply.
How to exercise rights
- Keep receipts and proof of purchase for any dispute.
- Contact Moonly support and the platform (Apple/Google/payment provider) first to request a refund or cancellation.
- If unresolved, consider lodging a complaint with the National Consumer Commission or seeking legal advice.
Customer experiences
Positive feedback
Some users praise Moonly for beginner-friendly features like dream tracking and rune/tarot content.
Positive comments often mention useful daily prompts and accessible design for new users.
Negative feedback
Other users say the app can feel limited in interactivity and that some features are behind a paywall.
Users have also noted confusion over Moonly using sidereal (Vedic) astrology by default, which differs from the Western tropical zodiac.
What this means for you
- Consider a short trial (if available) to test whether the app’s astrology system and feature set match your expectations.
- Read reviews and check whether the subscription model and interactivity meet your needs before purchasing.
Documentation checklist
Before you cancel
- Locate the purchase receipt or the email used to buy the subscription.
- Note the renewal date so you can cancel 24 hours before the end of the period.
- Confirm which platform (Apple, Google, or web) you used to subscribe.
When requesting a refund or support
- Keep your transaction ID and screenshots of subscription details.
- Record any correspondence with Moonly or the app store’s support teams.
Common mistakes
Assuming deleting the app cancels billing
Many users think removing the app or deleting an account stops billing. It does not.
You must cancel the subscription in the store where you purchased it to prevent future charges.
Missing the cancellation window
Failing to cancel at least 24 hours before renewal can result in an unexpected charge for the next period.
Set a calendar reminder a few days before renewal to avoid this mistake.
Not saving receipts
Without a receipt or transaction ID, refund or dispute requests can be slower or harder to process.
Always save the confirmation email or screenshot when you subscribe.
Comparative recap
Quick feature comparison
This table summarizes key points about cancellation, refunds, and pricing visibility for Moonly.
| Feature | Moonly |
|---|---|
| How to cancel | Cancel in the original store (App Store, Google Play) or the third-party payment platform used for web purchases. |
| Refunds | Apple refunds via Apple; Google refunds can be initiated by Moonly with proof; web refunds depend on Stripe/Paddle or other processors and are case-by-case. |
| Pricing in ZAR | Not publicly listed - contact Moonly or check the South Africa app store listing for localized pricing. |
After cancelling
Verify cancellation
- Check your App Store or Google Play subscriptions page to ensure Moonly shows as cancelled.
- Save confirmation screens or emails that show the subscription will not renew.
Follow-up actions
If you need to request a refund or have billing questions, contact the platform (Apple/Google) or the payment processor used for the web purchase.
For terms and additional details about cancellations and billing, see Moonly’s official terms.
Address
Registered address
Moonly Software B.V.
Fabrieksweg 32A, 5683 PP Best, The Netherlands
Notes about the address
This address appears in public company details. It may represent the holding or operating entity; for billing or legal queries, use the contact channels provided in Moonly’s official terms.