Cancellation Motion Array: Easy Method

What is Motion Array

Overview

Motion Array is a subscription-based platform that provides creative assets for video production, including templates, stock footage, music, images, plugins and tools.

The service is aimed at editors and creatives who need ready-made assets and workflow tools for fast video production.

Who uses it

Individual creators, freelancers and teams use Motion Array for templates, soundtracks and stock media to speed up projects.

Teams can add member management and higher AI-voice credits on team plans to support collaborative workflows.

How to cancel Motion Array

Cancel via Web / Desktop & Motion Array mobile app

• Sign in at your Motion Array account and go to My Account.
• Open Plan & Billing → Change Plan → Renewal Settings.
• Choose Continue to cancel and follow the on-screen prompts to confirm cancellation.

Cancel App Store or Google Play subscriptions

• If you subscribed through the App Store or Google Play, cancel via that store’s subscription settings.
• Motion Array cannot cancel App Store or Google Play subscriptions for you; manage them directly in your device settings.

What happens when you cancel

Access after cancellation

When you cancel from the Motion Array website or app, your access remains active until the end of your current paid billing term.

You can continue to download and use assets during that paid period as normal.

Renewal and billing

No further charges will occur after cancellation at the end of the billing term.

Motion Array’s policy states they do not issue refunds for the remaining time after a cancellation (subject to exceptions below).

Will I get a refund?

Standard refund window and conditions

Motion Array may issue a refund if you cancel within 14 calendar days of purchase or renewal and meet specific conditions.

• Eligible only if you have not downloaded or generated any Motion Array products, used the software/tools, or exported a video during that 14‑day period.

Exceptions and consumer law override

If local consumer-protection laws give broader rights - such as cooling-off, prorated refunds, or other remedies - those statutory rights override Motion Array’s internal policy.

Refer to Motion Array’s Refunds article and Terms of Service for the company policy and invoke South African consumer rights if applicable.

Motion Array plans and pricing

Pricing notes

Motion Array lists prices in USD, EUR and GBP; ZAR values below are approximate conversions based on 1 USD ≈ 18 ZAR and shown as monthly equivalents.

Always check your billing statement for the exact charge in your currency and billing period.

Plans summary

Your consumer rights in South Africa

Relevant statutory protections

South African consumers are protected by the Consumer Protection Act (CPA), which may provide cooling-off rights, remedies for defective services, and rights to fair value.

Statutory rights can include prorated refunds or other remedies even if a company’s internal policy is narrower.

How to assert your rights

• Reference the CPA when communicating with Motion Array support if you believe the company policy conflicts with your statutory rights.
• If needed, escalate to the National Consumer Commission or seek local legal advice for unresolved disputes.

Customer experiences

Positive feedback

Many users praise Motion Array for a wide, high-quality asset library and workflows that save time on projects.

Customer service is often described as responsive and helpful in several reviews.

Negative feedback

Common complaints include difficulty locating cancellation controls and disputes over refunds when assets were downloaded.

Other recurring issues reported by users include billing disputes and occasional slow or unsatisfactory support interactions.

Documentation checklist

What to prepare before contacting support

• Account email and username used for Motion Array.
• Subscription start and renewal dates (billing statement or receipt).
• Any transaction IDs or invoice numbers from your payment method.

Evidence for refund requests

• Proof you did not download, generate, or export assets within 14 days (if claiming a refund under the policy).
• Screenshots of subscription settings or cancellation attempts, if relevant.

Common mistakes

Canceling in the wrong place

Many users attempt to cancel on the Motion Array site while their subscription was purchased through the App Store or Google Play.

Always verify where the subscription was billed; App Store/Google Play subscriptions must be cancelled in those stores.

Assuming immediate refunds

Users sometimes expect immediate pro rata refunds on cancellation; Motion Array’s policy generally does not provide refunds after the paid term begins.

If you believe consumer law gives you additional rights, state that explicitly when requesting a refund.

Comparative recap

At-a-glance comparison

Quick takeaway

Cancel on the same platform where you subscribed and keep documentation if you intend to request a refund.

Reference South African consumer law if company policy seems to limit your statutory rights.

After cancelling

Follow-up actions

• Save confirmation screenshots or emails showing cancellation and the end-of-term date.
• Monitor bank/credit statements for any unexpected charges after the stated end date.

Useful links

• How to cancel or downgrade (Motion Array Help)
• Refunds (Motion Array Help)
• Motion Array Terms of Service
• App-store cancellation guidance (third-party summary)

Address

Corporate address

Motion Array corporate location listed in public information:

249 2nd Avenue, Decatur, GA 30030, United States.

Support contact

For account changes and refund requests, use Motion Array’s Help Center articles linked above to reach support through your account.

When contacting support from South Africa, reference local consumer rights if you believe they apply.