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Cancellation Bigmotion: Easy Method
What is Bigmotion
Service overview
Bigmotion is a subscription-based SaaS platform that helps users create AI-generated videos quickly through templates and automation. The service offers tiered plans with monthly or annual billing and features such as auto-posting and HD export.
Who uses it
Marketers, creators and small businesses use Bigmotion to produce short video series and social clips without advanced video-editing skills.
How to cancel Bigmotion
Cancel via web (Billing Dashboard)
- Open the Billing Dashboard link provided in your email invoice.
- Click "Manage Subscription" and follow the prompts to confirm cancellation.
- Cancellation takes effect at the end of the current billing cycle.
For details see a step-by-step summary: Cancellation via web (source).
Cancel by email or via app stores
- Email [email protected] with your account email and subscription ID or invoice number at least 72 hours before the next billing date.
- If you subscribed through Apple App Store or Google Play, cancel in that platform’s subscription settings - Bigmotion cannot cancel those on your behalf.
What happens when you cancel
Access and renewal
Your subscription remains active until the end of the paid billing period. After that date your plan will not renew and you will lose access to plan features.
Data and account items
Content you created normally remains in your account but access to premium features stops after expiry. Export any needed assets before your access ends.
Will I get a refund?
General refund policy
Bigmotion’s stated policy: no refunds except where required by applicable law or for verified technical issues. For direct website purchases, request consideration by email within 30 days.
Regional and platform exceptions
- Purchases via Apple App Store or Google Play: refunds are handled by the platform and Bigmotion cannot issue them directly.
- Specific statutory rights (EEA/Switzerland, some U.S. states) may provide extra refund windows or conditions.
Source summary on refunds and exceptions: postclic guide.
Bigmotion plans and pricing
Pricing overview
Below are approximate ZAR amounts based on published plan pricing and estimated exchange rates. Taxes (VAT) may apply and will be shown at checkout.
Plans table
| Plan | Price (approx ZAR) | Period | Features |
|---|---|---|---|
| Launch | ≈ R361.00 | Monthly | 1 series, 12 videos/month, auto-post, HD, no watermark |
| Launch (annual) | ≈ R304.00 / month (billed annually) | Annual | Same as Launch, with 20% off |
| Grow | ≈ R741.00 | Monthly | 1 series, 30 videos/month, auto-post, HD, no watermark |
| Grow (annual) | ≈ R627.00 / month (billed annually) | Annual | Same as Grow, with 20% off |
| Scale | ≈ R1,311.00 | Monthly | 1 series, 60 videos/month, auto-post, HD, no watermark |
| Scale (annual) | ≈ R1,102.00 / month (billed annually) | Annual | Same as Scale, with 20% off |
Note: Exact ZAR amounts are approximate and based on USD pricing and an estimated exchange rate. Bigmotion lists USD pricing on its site; local taxes may be added at checkout.
Your consumer rights in South Africa
Cooling-off and cancellations
Under the South African Consumer Protection Act (CPA) there is a 7-day cooling-off right for direct marketing or online purchases. Bigmotion’s global policy does not explicitly address this, so local law may apply.
Remedies for faulty or unusable services
- If the digital service is defective or unusable, the CPA can require repair, replacement or refund depending on the defect.
- Bigmotion’s stated policy cannot override statutory rights under South African law.
If you believe statutory consumer rights apply, preserve records and contact the supplier or the National Consumer Commission for guidance.
Customer experiences
Positive feedback
Some users report the product is easy to use and that early delivery of videos met expectations. See user comments aggregated on review sites.
Negative feedback and common themes
Reviews also include complaints about features not working, perceived misleading "free" claims, cancellation difficulty and charges after cancelling.
Examples and aggregated reviews are visible on public review pages: Trustpilot reviews.
Documentation checklist
What to prepare before cancelling
- Account email address used to sign up.
- Subscription ID, invoice number or recent invoice copy.
- Next billing date to ensure you meet any 72-hour notice windows.
Where to send information
- Submit cancellation via the Billing Dashboard link in your invoice for fastest processing.
- Or email [email protected] with the checklist items if you cannot access the dashboard.
Common mistakes
Canceling the wrong way
Example: Trying to cancel an App Store/Google Play subscription through Bigmotion’s dashboard. Platform subscriptions must be cancelled through the platform.
Missing timing or documentation
Example: Sending an email too close to the next billing date (less than 72 hours) and expecting a billing-period refund. Always check your next billing date and include invoice IDs.
Comparative recap
Quick comparison
| Topic | Web (Billing Dashboard) | Email support | App Store / Google Play |
|---|---|---|---|
| How to cancel | Use link in invoice → Manage Subscription → Confirm | Email [email protected] with account email and invoice details | Cancel within the App Store or Google Play subscription settings |
| Timing | Effective end of current billing cycle | Send at least 72 hours before next billing | Follow platform timing rules; Bigmotion cannot cancel for you |
| Refunds | Generally no - exceptions for law or technical issues | Same as web; request within 30 days for direct purchases | Refunds handled by Apple/Google (platform policies) |
After cancelling
Immediate actions
- Export or download videos and assets before access ends at period expiry.
- Check your bank/card statement for final charges and confirm cancellation effective date.
Where to get help
If you need step-by-step cancellation guidance, refer to the external cancellation summary: postclic cancellation guide.
For community feedback and experiences, see user reviews: Trustpilot.
Address
Company details
Perfomante video ads UAB
Registered address
K. Kalinausko g. 24‑401, 3107 Vilnius, Lithuania
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.