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Cancellation Moz: Easy Method
What is Moz
Overview
Moz is a subscription-based SEO software suite that provides tools for keyword research, site audits, link analysis and rank tracking to help businesses improve online visibility.
The service is offered as Moz Pro and Moz Local plans, sold as recurring subscriptions with web and (in some cases) mobile store sign-up options.
Who uses it
Marketers, SEO professionals and small businesses use Moz to monitor performance, discover opportunities and report on search visibility.
Plans vary by features and tracked sites, so teams choose a level that matches their reporting and quota needs.
How to cancel Moz
Cancel Moz Pro via web
- Sign into your Moz account on the Moz website.
- Go to your Subscriptions page in Account settings.
- Select the option to cancel renewal for your Moz Pro subscription.
- Ensure you cancel at least 24 hours before your renewal date to avoid the next charge.
Cancel Moz Local via web
- Sign into your Moz account and open Account & Billing → Subscription Summary.
- Choose the Moz Local tab, then select either “Cancel on renewal” or “Cancel immediately”.
- Note that “Cancel on renewal” requires at least 72 hours’ notice before the billing period ends; “Cancel immediately” ends access at once.
Cancel App Store / Google Play subscriptions
- If you subscribed through Apple App Store or Google Play, Moz does not manage those subscriptions.
- Open the respective store’s subscription settings and cancel there; refunds or changes are handled by the store.
What happens when you cancel
Access after cancellation
If you choose "cancel on renewal" for web subscriptions, you retain access until the end of your paid period.
For Moz Local, if you choose immediate cancellation your access ends right away; on-renewal cancellations let access continue until period end.
Billing and renewal effects
Canceling stops automatic renewal but does not automatically issue refunds for the current paid period.
Keep records of cancellation confirmation and timestamps in case of disputes about charges after cancellation.
Will I get a refund?
Official refund policy
Moz’s standard policy is that refunds are not provided for Pro or Local subscriptions, per their Terms of Use.
This means refunds are generally not available for unused time or for cancelled renewals.
Exceptions and dispute options
- Refunds may be considered in rare or exceptional circumstances (for example, confirmed billing errors) and are granted at Moz’s discretion.
- If you believe you were charged wrongly despite timely cancellation, consider contacting Moz support, your payment provider, or disputing the charge with your bank.
Moz plans and pricing
Pricing summary
Below are approximate monthly prices converted to South African rand from USD monthly rates (conversion rates fluctuate).
These ZAR figures are estimates; always check your billing currency and final prices in your account.
| Plan | Price (approx. ZAR) | Period | Key features |
|---|---|---|---|
| Starter | ≈ R697.32 / month | Monthly | 1 user, 1 tracked site, basic SEO tools |
| Standard | ≈ R1,412.52 / month | Monthly | 1 user, 3 tracked sites, backlink analysis, scheduled reports |
| Medium | ≈ R2,556.84 / month | Monthly | 2 users, 10 tracked sites, branded reports, higher quotas |
| Premium | ≈ R4,274.32 / month | Monthly | 3 users, 25 tracked sites, full Moz Pro features |
Your consumer rights in South Africa
Cooling-off and refund rights
Moz does not acknowledge an explicit 14‑day cooling-off or automatic refund right in their published policies.
This means you should not rely on an automatic statutory refund from Moz based on their stated terms.
Options if charged incorrectly
- Contact Moz support first and keep written records of your cancellation attempt and timestamps.
- If you are charged despite timely cancellation, you may ask your bank to dispute the charge (chargeback) and consider lodging a complaint with South African consumer protection authorities.
Customer experiences
Positive feedback
Many users praise Moz for a user-friendly interface and responsive customer service, and regard Moz Pro as a solid all-in-one SEO suite.
Capterra reviews in South Africa note ease of use and perceived value for common SEO tasks.
Negative feedback
Some reviewers report being charged after cancelling (including during free trials) and denied refunds, describing billing and cancellation as unclear or deceptive.
Other complaints relate to Moz Local listing decline, data handling, and perceived limitations in keyword accuracy for low-volume terms.
For community reviews see Trustpilot and Capterra:
Documentation checklist
Before you cancel
- Account email and username used to sign up.
- Subscription page screenshot or confirmation showing current plan and renewal date.
- Payment method details and last charged amount.
After cancelling
- Save cancellation confirmation emails or screenshots showing “cancel on renewal” or “cancel immediately”.
- Record timestamps and any support ticket numbers if you contacted support about billing.
Common mistakes
Assuming cancellation equals refund
Many users assume that cancelling will automatically refund the last payment; Moz’s policy states refunds are not standard.
Always check refund policy and retain proof of cancellation if you expect a dispute.
Canceling via the wrong channel
If you subscribed via Apple or Google, cancelling on the Moz website will not stop the store from billing you; cancel in the store instead.
Similarly, timing matters: missing the 24‑ or 72‑hour notice window can result in being charged for the next period.
Comparative recap
Key cancellation facts
The table below compares Moz Pro, Moz Local and mobile-store subscriptions on cancellation timing, access and refund stance.
| Subscription | Cancellation method | Notice required | Access after cancel | Refund policy |
|---|---|---|---|---|
| Moz Pro (web) | Sign into account → Subscriptions page → cancel renewal | At least 24 hours before renewal | Access until end of paid period | No standard refunds |
| Moz Local (web) | Account & Billing → Subscription Summary → Moz Local tab → Cancel on renewal or Cancel immediately | 72 hours for on-renewal; immediate option available | On-renewal: access until period end; Immediate: access ends right away | No standard refunds; rare exceptions possible |
| App Store / Google Play | Cancel through Apple or Google subscription settings | Subject to store rules | Subject to store rules | Store handles refunds |
After cancelling
What to monitor
Check that you receive written confirmation of cancellation and retain it for at least several billing cycles.
Monitor your bank or card statements to ensure no unexpected charges recur after the cancellation effective date.
Where to get help and read reviews
- Cancellation guidance and write-ups: Postclic - How to cancel Moz
- User reviews and common issues: Trustpilot - Moz reviews
- Product reviews in South Africa: Capterra South Africa - Moz Pro
Address
Corporate address
Moz headquarters (for formal correspondence): 1111 3rd Avenue, 17th Floor, Seattle, Washington 98101, United States.
Support and escalation
If you cannot resolve a billing issue via Moz support, keep your documentation and consider contacting your bank or South African consumer protection authorities for dispute assistance.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.