Cancellation Mojo: Easy Method

What is Mojo

Overview

Mojo is a subscription-based app for creating animated social media content, templates and short videos. It provides editing tools, templates and AI-enhanced features for producing reels and stories.

Main uses

Users typically use Mojo to design social posts, reels and short videos quickly on mobile devices. Subscriptions unlock Pro features, templates and AI options.

How to cancel Mojo

iOS / App Store (iPhone or iPad)

• Open the Mojo app → Menu → Manage My Subscription → Cancel Subscription.
• Cancelling stops future charges; you keep access until the end of the current paid period.
• For refunds or billing disputes, request a refund through Apple (see PostClic link below).

Android / Google Play and Web

• Google Play: Open Google Play app → Profile → Payments & subscriptions → Subscriptions → Select Mojo → Cancel Subscription.
• Web: Log in at your Mojo account → Account settings → Subscriptions or Billing → Cancel there. Mojo does not accept cancellations via email or phone; use the account interface.
• Refunds for Google Play purchases are handled by Google Play’s process; web refunds may be handled by Mojo support on a case-by-case basis.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription you retain access to Pro features until the end of the paid billing period.

No further subscription charges are taken after the current period ends.

Account and data

Cancelling a subscription does not necessarily delete your account or content. Export or save anything you need before or after cancelling.

To fully remove your data, follow the app’s account deletion or privacy settings (check your account interface).

Will I get a refund?

App Store (iOS)

Refunds for purchases made through Apple must be requested via Apple’s refund process. Mojo cannot directly issue App Store refunds.

Apple typically responds to refund requests within about 48 hours, but timing may vary.

Google Play and Web purchases

• Google Play: Request refunds through Google Play’s system; Mojo does not control Play refunds.
• Web purchases: Mojo support may grant refunds on a case-by-case basis when contacted through the app or website support interface.
• Always check the original payment method and platform terms for refund eligibility and timelines.

Mojo plans and pricing

Available plans (South Africa)

The following prices reflect the Mojo: AI Video & Reels Editor app on the South African Apple App Store (circa mid-2025).

Prices

Your consumer rights in South Africa

Cooling-off and change of mind

South African consumer law generally provides protections for unfair contract terms and requires clear pre-contractual information. Rights can include returning goods or cancelling services in certain circumstances.

Mojo’s terms indicate a possible 14-day cancellation/refund for change of mind in some cases; confirm with the platform or payment provider for your purchase.

Practical steps under South African law

• Keep receipts, subscription confirmations and payment records.
• If you bought via Apple or Google Play, raise disputes through those platforms first, then contact Mojo support if needed.
• If you believe your consumer rights are breached, consider contacting the National Consumer Commission or seek local legal advice.

Customer experiences

Positive feedback

Many users praise Mojo for being tailored to personal needs and providing a wide array of training and exercises for creative work.

Support and template variety are commonly cited strengths in user reviews.

Negative feedback

Criticisms include time-consuming AI chat interactions and billing disputes where users reported unexpected charges.

Some users prefer different formats (video over text/audio) and have said they deleted accounts after dissatisfaction.

Documentation checklist

What to gather before cancelling

• Your account email and username used for Mojo.
• Subscription receipts or App Store / Google Play order numbers.
• Payment method details (last 4 digits of card) and purchase date.

What to keep after cancelling

• Screenshots of cancellation confirmation or subscription settings showing cancellation.
• Copies of any refund or support correspondence.

Common mistakes

Not cancelling on the correct platform

Purchases made through Apple or Google Play must be cancelled through those platforms; contacting Mojo directly will not stop billing by Apple/Google.

Always check which store processed your payment before attempting cancellation.

Assuming immediate loss of access or instant refunds

Users sometimes expect instant access removal or immediate refunds. In reality, access usually continues until the period ends and refunds follow platform processes or case-by-case support handling.

Keep documentation of requests and confirmation messages to avoid disputes.

Comparative recap

Quick comparison

The table below summarises how to cancel, who handles refunds, and typical billing periods per purchase method.

Notes on the comparison

Refund policies depend on the store used to buy the subscription; timelines vary by provider.

After cancelling

Check access and receipts

Confirm your subscription status in the app or store and keep a copy of any cancellation confirmation. Verify the date when access will end.

Monitor your payment method for any unexpected charges and keep evidence of cancellations.

Useful links

• PostClic: How to cancel Mojo (cancellation and refund steps overview)
• Mojo reviews on Trustpilot (user experiences and common issues)

Address

Registered contact

Mojo Men Ltd - corporate contact details reported in public listings include 860 Broadway, 5th Floor, New York, NY 10003, USA.

How to use this address

This is a mailing/contact address from public information; for billing or legal queries follow the account interface or official support channels provided in the app.