Cancellation My Traits Ai: Easy Method

What is My Traits Ai

Quick description

My Traits Ai is an AI-driven service that analyses facial images to generate trait and ethnicity-style insights. It is offered as a subscription service with web and in-app purchase options.

How users typically access it

Customers can sign up and pay directly on the My Traits Ai website or via in-app purchases through mobile stores. The service uses auto-renewing subscription billing for paid plans.

How to cancel My Traits Ai

Cancel when purchased directly from the website

• Sign in to your account on the My Traits Ai website.
• Go to Account Settings or Subscription settings.
• Turn off auto-renewal at least 24 hours before the end of the current subscription period.
• Keep a screenshot or confirmation that auto-renewal was switched off.

Cancel when purchased via App Store or Google Play

• Open your Apple or Google account subscription settings (not the My Traits Ai app).
• Locate the My Traits Ai subscription and cancel from the store controls.
• Uninstalling the app will not stop billing; confirm cancellation in the store account.

What happens when you cancel

Access after cancellation

When you cancel auto-renewal, your access generally continues until the end of the paid billing period. You will not lose access immediately unless otherwise stated.

Billing and data

Turning off auto-renewal stops future charges but does not remove past charges. Uninstalling the app does not stop billing. Check your account for confirmation of cancellation.

Will I get a refund?

Refund policy for direct purchases

My Traits Ai states refunds are available for direct purchases but are discretionary and require approval.

To request a refund, send a written application by email to [email protected] with your name, payment method, payment date, receipt, and justification.

Timing and exceptions

If approved, the refund is processed to your original payment method within 14 days. The policy does not state an automatic statutory 14‑day cooling‑off right in the terms.

For in-app purchases, refunds are typically handled by Apple or Google per their store policies; My Traits Ai’s terms do not explicitly cover those refunds.

My Traits Ai plans and pricing

Overview of published pricing

My Traits Ai’s terms list a trial option and a weekly subscription in USD. No official ZAR pricing is published on the site.

Table of plans

Your consumer rights in South Africa

Statutory rights that may apply

South African consumers have rights under the Consumer Protection Act (CPA), including protection against misleading practices and the right to quality service.

Cooling-off and practical notes

The My Traits Ai terms do not explicitly provide a CPA-style 14‑day cooling‑off provision. South African consumers may still rely on statutory rights, but enforcement may require contacting local consumer authorities or seeking legal advice.

Customer experiences

Positive feedback

Some users praise the service for engaging visuals and interesting ethnicity-style insights that matched their expectations.

Negative feedback

Many complaints focus on difficulty cancelling subscriptions and unexpected recurring charges. Several users report problems getting refunds or timely customer support responses.

Documentation checklist

What to prepare before requesting cancellation or refund

• Account email or username used for subscription.
• Payment method and date of charge.
• Payment receipt or screenshot of the charge.
• Screenshot or confirmation showing cancellation of auto‑renewal (if already done).
• Clear written justification for a refund request (if applicable).

Where to send documents

• Email [email protected] with your supporting documents for direct purchase refund requests.
• For App Store/Google Play purchases, check your store purchase history and contact Apple/Google if needed.

Common mistakes

Uninstalling the app instead of cancelling

Removing the app does not stop recurring billing. Many users assume uninstalling cancels the subscription, but you must turn off auto‑renewal in the account or store settings.

Missing cancellation deadlines and refund expectations

Cancel at least 24 hours before the renewal date to avoid an additional cycle. Expect refunds to be discretionary for web purchases and handled by the store for in-app purchases.

Comparative recap

Quick comparison of cancellation routes

After cancelling

Confirm and monitor

Keep confirmation screenshots or emails showing auto‑renewal turned off. Monitor your bank or card statements to ensure no further charges occur.

Helpful links and next steps

• My Traits Ai Terms of Use - refund and subscription terms.
• Trustpilot reviews for My Traits Ai - user-reported experiences.
• For refunds of direct purchases email: [email protected] (include name, payment details, receipt, reason).

Address

Company headquarters

3719 Louisiana Street, San Diego, CA 92104, United States

Contact reminder

For direct support and refund requests use [email protected]. For app-store purchases use the relevant store’s support channels.