Cancellation Mytraits: Easy Method

What is Mytraits

Overview

Mytraits is a subscription-based AI service that provides personalised insights about behaviours and traits from user inputs and images.

The service is offered by the company identified in the Terms of Use and is accessed through mobile apps and direct web subscriptions.

How it is delivered

Mytraits is delivered as a subscription product with auto‑renewing plans and trial offers in some channels.

Access can be through the iOS App Store, Google Play, or direct web purchases on the Mytraits website.

How to cancel Mytraits

Cancel if you subscribed via the App Store (iOS)

• Open the Settings app on your iPhone or iPad and tap your name.
• Tap Subscriptions, find the Mytraits subscription and choose Cancel Subscription.
• Mytraits cannot cancel App Store subscriptions for you; you must cancel through Apple account settings.

Cancel if you subscribed via Google Play

• Open the Google Play Store app and tap your profile icon, then Payments & subscriptions > Subscriptions.
• Find Mytraits and tap Cancel subscription, then follow the prompts.
• Mytraits does not cancel Google Play subscriptions for you; use your Google account settings.

Cancel if you subscribed on the Mytraits website (direct purchase)

• Sign in to your Mytraits account on the website and open Account > Subscription settings.
• Follow the on‑screen option to cancel or turn off auto‑renewal in your subscription settings.
• Uninstalling the app does NOT cancel a web subscription. See the Terms & Conditions for details: Mytraits Terms & Conditions.

What happens when you cancel

Access after cancellation

After cancelling an active subscription, you typically retain access until the end of the paid billing period.

Access does not usually end immediately unless specified at the time of cancellation.

Automatic renewals and account state

Cancelling stops future automatic renewals but does not refund past billing unless a refund is separately approved.

Ensure you verify the cancellation in your App Store, Google Play or Mytraits web account to avoid continued billing.

Data and account retention

Cancelling a subscription usually does not automatically delete your account or personal data.

Check Mytraits' Terms & Conditions for their data retention and deletion policies: Mytraits Terms & Conditions.

Will I get a refund?

Refunds for direct web purchases

Mytraits states direct purchases from the company are eligible for refunds on request.

To request a refund you must email support with your name, payment method, date, receipt and justification.

Processing time and conditions

Approved refunds are processed within 14 days as stated in the Terms & Conditions.

Refunds for web purchases are discretionary under the policy and handled case‑by‑case.

App Store and Google Play refunds

If you subscribed via Apple or Google, refunds are handled by Apple or Google according to their policies.

Contact Apple or Google support for refund requests for purchases made through their stores.

Mytraits plans and pricing

Published pricing

Public pricing displayed by Mytraits is in US dollars according to their Terms of Use.

Mytraits does not publish prices in South African Rand on public sources.

Pricing notes

If you subscribe via Apple’s South Africa App Store the final amount may be converted by Apple at the local exchange rate.

Check your App Store or Google Play listing for the price you will be charged in your region.

Your consumer rights in South Africa

14‑day cooling‑off right under the CPA

Under the South African Consumer Protection Act (CPA) consumers generally have a 14‑day cooling‑off right for services bought online.

That statutory right allows cancellation and a refund within 14 days for qualifying online service agreements.

Mytraits' Terms vs statutory rights

Mytraits' Terms & Conditions do not explicitly acknowledge the CPA 14‑day cooling‑off right.

South African consumers may still assert their CPA rights even if the Terms do not mention them.

How to assert your CPA rights

If you are in South Africa and want to rely on the CPA, include a clear statement of your right to cancel within 14 days when requesting a refund.

Keep records of your cancellation request and any responses from Mytraits or app stores.

Customer experiences

Positive feedback

Some users report the app provided heritage insights that aligned with their genealogy research.

Positive comments highlight instances where results matched users’ expectations.

Negative feedback

Many reviews describe difficulties cancelling subscriptions and receiving refunds.

Complaints also include unexpected recurring charges and criticism of pricing presentation and website clarity.

Sources and context

Public reviews showing a mix of experiences are available on review platforms and reflect individual cases.

For more context on terms and refund procedures see the official Terms & Conditions: Mytraits Terms & Conditions.

Documentation checklist

What to prepare before contacting support

• Receipt or proof of payment (email or screenshot).
• Date and time of subscription, and billing amounts.
• Your account email and subscription ID (if available).

Additional helpful items

• Screenshot showing active subscription in App Store/Google Play or account page on the Mytraits website.
• Clear justification for the refund request (e.g., accidental purchase, trial expectations).
• Record of previous cancellation attempts and any replies from Mytraits or app stores.

Common mistakes

Uninstalling the app thinking it cancels the subscription

Uninstalling the Mytraits app does not cancel a subscription purchased on the web or through app stores.

Users should cancel inside the platform where they originally subscribed.

Trying to cancel in the wrong place

Attempting to have Mytraits cancel an App Store or Google Play subscription will not work; those stores control billing.

Always check whether you subscribed via Apple, Google, or directly on the Mytraits website before cancelling.

Comparative recap

Quick comparison of cancellation and refund handling

How platforms differ

After cancelling

Confirm cancellation

Verify cancellation confirmation in the platform where you cancelled (email receipt or account page).

Keep a copy of cancellation confirmation and any reference numbers for future disputes.

Useful links and next steps

• Mytraits Terms & Conditions (cancellation and refund policy): https://mytraits.ai/terms
• Public reviews and user experiences (examples): Trustpilot - Mytraits

Address

Company address

Mytraits is operated by the company listed in its Terms of Use.

Registered address (as stated in the Terms): 30 N Gould St Ste 4118, Sheridan, WY 82801, USA.

Contacting support

For refund requests or subscription questions, email Mytraits support with the required documentation described above.

Refer to the Terms & Conditions for official contact details and procedural information: Mytraits Terms & Conditions.