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Cancel MYOB
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Myob service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation MYOB: Easy Method
What is MYOB
Overview
MYOB is a subscription-based accounting software suite for small and medium businesses offering invoicing, expense tracking, payroll and related features.
It is delivered as a cloud service with tiered plans and separate channels for web, mobile (Solo) and app-store subscriptions.
How it is sold
Subscriptions can be purchased directly from MYOB's website, via mobile app stores (Apple App Store / Google Play), or through authorised resellers.
Billing and support processes can differ by purchase channel, which affects how cancellations and refunds are handled.
How to cancel MYOB
If you subscribed through the App Store or Google Play
- Cancel the subscription through your Apple or Google account settings; MYOB cannot cancel store-based subscriptions.
- Open the App Store / Google Play, find your subscriptions, and follow the store's cancellation steps.
If you subscribed via MYOB's website (My Account)
- Sign in to My Account, go to "My Products" and choose "Cancel subscription".
- Provide at least 10 calendar days' notice before the next billing date to avoid the next payment.
If you have a Solo mobile subscription billed by MYOB
- Cancel by calling MYOB support (Solo cancellations are handled by phone for some regions).
- Expect confirmation by email within roughly 48 hours and allow 10 days' notice before the next billing date.
If you cannot cancel online or don't see the option
- Contact MYOB support or use the MYOB Digital Assistant for help cancelling.
- As a last resort, send a signed postal cancellation to MYOB's registered address (retain proof of postage).
What happens when you cancel
Access and renewal
When you cancel, your subscription will stop auto-renewing after the notice period; you typically retain access until the end of the paid term.
If your subscription was through an app store, access and renewal follow that store's rules and timing.
Data and backups
Export and back up your accounting data before cancellation. Exporting removes dependency on continued service access.
Some MYOB products (for example Essentials) may allow a limited post-cancellation extraction window; confirm your product's data extraction policy.
Final billing and charges
Charges already billed are usually not automatically refunded unless a contract clause or law requires it.
Document the cancellation confirmation and any final invoices in case of billing disputes.
Will I get a refund?
Standard MYOB refund position
MYOB generally does not provide refunds or pro‑rata credits for partial subscription periods unless the contract expressly allows it.
Check the applicable product terms or sales agreement for any stated refund rights.
Exceptions and statutory rights
- Contract clauses may permit refunds for valid termination events (for example, provider breach or unrendered service).
- Statutory consumer protections in your country can override contractual terms in certain circumstances; check local consumer law.
How to claim a refund
- Collect documentation: invoices, cancellation confirmation, screenshots and any support correspondence.
- Contact MYOB support with your evidence; if unresolved, consider escalation through consumer protection channels.
MYOB plans and pricing
Pricing availability
MYOB publishes plans and pricing in certain currencies (AUD, USD) but there is no public MYOB pricing in ZAR for South Africa as of 2024/2025.
To get exact South African Rand pricing, contact MYOB or an authorised local reseller directly.
Contact for exact pricing
If you need a quote or local reseller information, ask MYOB sales for ZAR pricing and any regional offers.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Starter / Essentials / Solo (example) | Contact for pricing | MYOB lists prices in AUD/USD; request ZAR quote from MYOB or local reseller. |
Your consumer rights in South Africa
General consumer protections
South African consumers have statutory rights under national consumer protection laws that may provide remedies for faulty or misleading services.
These rights can affect refund entitlements and contract enforcement, so do not rely solely on provider terms.
How to act if you have a dispute
- Document all interactions: emails, call logs, screenshots, invoices and cancellation requests.
- Contact MYOB support first, then escalate to a South African consumer protection body if unresolved.
Record-keeping and data
Export and retain your accounting records before cancelling to meet local tax and audit obligations in South Africa.
Keep copies of exported files and confirmation of cancellation for your compliance records.
Customer experiences
Positive feedback
Some users report that MYOB Business is well suited to basic accounting needs once learned, and it can streamline work for clients and accountants.
When set up correctly, users appreciate accuracy and basic functionality for routine bookkeeping.
Common negative experiences
Many reviews mention difficulty cancelling subscriptions, including limited online cancellation options and long phone wait times.
Customers also report problems with unexpected billing, perceived overcharging and slow or unhelpful customer service responses.
What to take away
- Plan ahead for cancellation and document every step to reduce disputes.
- If buying via an app store, manage subscriptions through the store to avoid complications.
Documentation checklist
Essential documents to gather
- Account sign-in details and subscription confirmation (order number, product name).
- Latest invoices and payment receipts showing billing cycle and amounts.
Proof of cancellation and communication
- Cancellation confirmation email or screenshot of cancelled status in My Account.
- Call logs, dates, times and names of support agents; keep any reference numbers.
Data export files
- Back up exported accounting data (CSV, PDF, backup files) and payroll reports before access ends.
- Store exports in secure locations with redundancy for compliance and audits.
Common mistakes
Assuming MYOB can cancel app-store subscriptions
Users often expect MYOB to cancel Apple or Google Play subscriptions. These must be cancelled through the respective app store account.
Failure to cancel in the store can result in continued charges despite contacting MYOB.
Not allowing enough notice
Another frequent error is requesting cancellation too close to the billing date. MYOB requires about 10 calendar days' notice for web-billed subscriptions.
Late requests can lead to an extra billing cycle being charged.
Neglecting to export data
Users sometimes cancel without exporting data first and then lose access to important records.
Always back up data well before the cancellation date and verify export integrity.
Comparative recap
Key cancellation channels compared
At-a-glance summary
| Feature | MYOB | Practical note |
|---|---|---|
| App Store / Google Play subscriptions | Must cancel via Apple/Google account | MYOB cannot override store charges |
| Web (My Account) | Cancel via My Account → My Products | Allow at least 10 calendar days' notice |
| Solo mobile billed by MYOB | Phone cancellation required in some regions | Expect email confirmation within ~48 hours |
| Refund likelihood | Generally no pro‑rata refunds | Refunds possible only by contract clause or law |
| Data export | Export recommended; some products offer a limited extraction window | Back up before cancellation to meet record-keeping needs |
After cancelling
Confirm and monitor
Keep the cancellation confirmation and check that no further billing occurs after the notice period ends.
If you see unexpected charges, contact MYOB support immediately and keep records of your dispute.
Useful official links
- MYOB help: Cancelling your MYOB subscription
- MYOB Solo: managing your subscription
- MYOB Sales and Services Agreement (legal terms)
- Guide: options if you cannot cancel online
Escalation steps
If MYOB support does not resolve a billing or cancellation dispute, escalate through local consumer protection channels and present your documented evidence.
Retain exported data and cancellation proof while any dispute is active.
Address
Registered mailing address
MYOB Holdings Pty Limited
Level 3, 235 Springvale Road, Glen Waverley, VIC 3150, Australia
Postal cancellations
If you choose to send a signed postal cancellation, send it to the address above and keep proof of postage and a copy of the signed notice.
Follow up with MYOB support to confirm receipt and processing of the postal cancellation.