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Cancellation service #1 in South Africa
MyPerfectResume is an online resume and cover letter builder that offers templates, step-by-step guidance, and tools to tailor documents for job applications.
The service operates on a subscription model and provides downloadable resumes, templates, and writing suggestions.
Users typically create or edit resumes via the web or mobile app, then download or export finished documents for applications.
Subscriptions grant access to premium templates, unlimited edits, and download options while active.
After you cancel, your subscription will not renew at the next billing date. Access to premium features typically continues until the end of the paid period.
Automatic future billing should stop once cancellation is processed; keep the confirmation as proof.
Your account and uploaded resume files may remain accessible while your account exists, but features tied to a paid plan may be restricted after expiry.
Download or save copies of important documents before plan expiration to avoid loss of access.
A 14-day money-back guarantee applies if cancelled within the initial 14-day Premium Access period.
Refunds requested after the initial 14 days are considered case-by-case at the company’s discretion and are not guaranteed.
For subscriptions purchased via Apple or Google, refunds must be requested through Apple’s or Google’s refund processes.
MyPerfectResume cannot directly issue refunds for App Store or Google Play charges.
Pricing shown is based on the App Store listing for South African customers and the company’s web pricing notes.
Web site prices are listed in CAD; App Store prices are shown in ZAR where available.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription (iOS MyPerfectResume Builder) | R499.99 | Monthly | Full access via iOS app (resume builder, templates, downloads) |
| Yearly Subscription (iOS MyPerfectResume Builder) | R1,499.99 | Annual | Full access via iOS app for one year |
| Web Premium Access (official site) | Trial 2.95 CAD then ~34.95 CAD per 4 weeks; year 119.40 CAD/year | Per 4 weeks / Annual | Access to web builder, templates, downloads (CAD billing) |
No specific statutory digital service rules were found in the source notes, so rely on the company’s stated 14-day money-back window for web purchases.
If you cancel within that 14-day period you should be eligible for a refund under the company policy.
If you experience unfair billing (for example charges after cancellation), you may dispute the charge with your bank or card issuer and seek a chargeback.
You may also lodge a complaint with the National Consumer Commission (NCC) in South Africa; retain documentation as evidence.
Many users assume cancelling immediately triggers a refund; cancellation stops future renewals but refunds depend on timing and the company or platform policy.
Always check the 14-day money-back window for web purchases and platform policies for App Store/Google Play buys.
Users sometimes try to cancel on the website while the subscription was billed via Apple or Google, which prevents effective cancellation and refund attempts.
Verify whether the charge came from myperfectresume.com, Apple, or Google Play before pursuing a refund.
The table below summarizes cancellation methods, who handles billing, and where to ask for refunds.
Use this to pick the right next step based on how you were charged.
| Channel | How to cancel | Who handles billing/refunds | Notes |
|---|---|---|---|
| Web (myperfectresume.com) | Account → My Settings → Subscriptions → Cancel Subscription | MyPerfectResume (company) | 14-day money-back guarantee for initial Premium Access; keep confirmation email |
| iOS (App Store) | Cancel via Apple ID subscriptions in the App Store | Apple / App Store | MyPerfectResume cannot cancel or issue refunds for App Store billing |
| Android (Google Play) | Cancel via Google Play subscriptions in the Play Store | Google / Play Store | Billing and refunds handled by Google; follow Google’s refund process |
Save or download any resumes and cover letters you need before the paid access ends.
Keep the cancellation confirmation email or number for at least several months.
For web refunds within 14 days, contact [email protected] and include account details and the cancellation confirmation.
For App Store or Google Play refunds, use Apple’s or Google’s refund procedures and keep your app-store receipt as evidence.
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Customer service email: [email protected]
If you have unresolved billing issues contact your bank or the National Consumer Commission (NCC) in South Africa and retain all supporting documents.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.