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Cancel MYTRAITS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mytraits service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mytraits: Easy Method
What is Mytraits
Overview
Mytraits is a subscription-based AI service that provides personalised insights about behaviours and traits from user inputs and images.
The service is offered by the company identified in the Terms of Use and is accessed through mobile apps and direct web subscriptions.
How it is delivered
Mytraits is delivered as a subscription product with auto‑renewing plans and trial offers in some channels.
Access can be through the iOS App Store, Google Play, or direct web purchases on the Mytraits website.
How to cancel Mytraits
Cancel if you subscribed via the App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name.
- Tap Subscriptions, find the Mytraits subscription and choose Cancel Subscription.
- Mytraits cannot cancel App Store subscriptions for you; you must cancel through Apple account settings.
Cancel if you subscribed via Google Play
- Open the Google Play Store app and tap your profile icon, then Payments & subscriptions > Subscriptions.
- Find Mytraits and tap Cancel subscription, then follow the prompts.
- Mytraits does not cancel Google Play subscriptions for you; use your Google account settings.
Cancel if you subscribed on the Mytraits website (direct purchase)
- Sign in to your Mytraits account on the website and open Account > Subscription settings.
- Follow the on‑screen option to cancel or turn off auto‑renewal in your subscription settings.
- Uninstalling the app does NOT cancel a web subscription. See the Terms & Conditions for details: Mytraits Terms & Conditions.
What happens when you cancel
Access after cancellation
After cancelling an active subscription, you typically retain access until the end of the paid billing period.
Access does not usually end immediately unless specified at the time of cancellation.
Automatic renewals and account state
Cancelling stops future automatic renewals but does not refund past billing unless a refund is separately approved.
Ensure you verify the cancellation in your App Store, Google Play or Mytraits web account to avoid continued billing.
Data and account retention
Cancelling a subscription usually does not automatically delete your account or personal data.
Check Mytraits' Terms & Conditions for their data retention and deletion policies: Mytraits Terms & Conditions.
Will I get a refund?
Refunds for direct web purchases
Mytraits states direct purchases from the company are eligible for refunds on request.
To request a refund you must email support with your name, payment method, date, receipt and justification.
Processing time and conditions
Approved refunds are processed within 14 days as stated in the Terms & Conditions.
Refunds for web purchases are discretionary under the policy and handled case‑by‑case.
App Store and Google Play refunds
If you subscribed via Apple or Google, refunds are handled by Apple or Google according to their policies.
Contact Apple or Google support for refund requests for purchases made through their stores.
Mytraits plans and pricing
Published pricing
Public pricing displayed by Mytraits is in US dollars according to their Terms of Use.
Mytraits does not publish prices in South African Rand on public sources.
Pricing notes
If you subscribe via Apple’s South Africa App Store the final amount may be converted by Apple at the local exchange rate.
Check your App Store or Google Play listing for the price you will be charged in your region.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Weekly Subscription | USD 19.99/week | Weekly | Access via trial; entertainment facial analysis |
Your consumer rights in South Africa
14‑day cooling‑off right under the CPA
Under the South African Consumer Protection Act (CPA) consumers generally have a 14‑day cooling‑off right for services bought online.
That statutory right allows cancellation and a refund within 14 days for qualifying online service agreements.
Mytraits' Terms vs statutory rights
Mytraits' Terms & Conditions do not explicitly acknowledge the CPA 14‑day cooling‑off right.
South African consumers may still assert their CPA rights even if the Terms do not mention them.
How to assert your CPA rights
If you are in South Africa and want to rely on the CPA, include a clear statement of your right to cancel within 14 days when requesting a refund.
Keep records of your cancellation request and any responses from Mytraits or app stores.
Customer experiences
Positive feedback
Some users report the app provided heritage insights that aligned with their genealogy research.
Positive comments highlight instances where results matched users’ expectations.
Negative feedback
Many reviews describe difficulties cancelling subscriptions and receiving refunds.
Complaints also include unexpected recurring charges and criticism of pricing presentation and website clarity.
Sources and context
Public reviews showing a mix of experiences are available on review platforms and reflect individual cases.
For more context on terms and refund procedures see the official Terms & Conditions: Mytraits Terms & Conditions.
Documentation checklist
What to prepare before contacting support
- Receipt or proof of payment (email or screenshot).
- Date and time of subscription, and billing amounts.
- Your account email and subscription ID (if available).
Additional helpful items
- Screenshot showing active subscription in App Store/Google Play or account page on the Mytraits website.
- Clear justification for the refund request (e.g., accidental purchase, trial expectations).
- Record of previous cancellation attempts and any replies from Mytraits or app stores.
Common mistakes
Uninstalling the app thinking it cancels the subscription
Uninstalling the Mytraits app does not cancel a subscription purchased on the web or through app stores.
Users should cancel inside the platform where they originally subscribed.
Trying to cancel in the wrong place
Attempting to have Mytraits cancel an App Store or Google Play subscription will not work; those stores control billing.
Always check whether you subscribed via Apple, Google, or directly on the Mytraits website before cancelling.
Comparative recap
Quick comparison of cancellation and refund handling
How platforms differ
| Feature | 期間 | Web purchase (Mytraits) | App Store (iOS) | Google Play |
|---|---|---|---|---|
| Cancellation method | - | Account > Subscription settings on Mytraits website | Apple ID > Subscriptions (Settings on iOS) | Google Play > Subscriptions (Play Store) |
| Refunds | - | Request via email to Mytraits support; discretionary, processed within 14 days if approved | Handled by Apple according to Apple refund policy | Handled by Google according to Google refund policy |
| Pricing currency | - | USD published on terms | Displayed by Apple; may convert to ZAR at checkout | Displayed by Google; local conversion may apply |
After cancelling
Confirm cancellation
Verify cancellation confirmation in the platform where you cancelled (email receipt or account page).
Keep a copy of cancellation confirmation and any reference numbers for future disputes.
Useful links and next steps
- Mytraits Terms & Conditions (cancellation and refund policy): https://mytraits.ai/terms
- Public reviews and user experiences (examples): Trustpilot - Mytraits
Address
Company address
Mytraits is operated by the company listed in its Terms of Use.
Registered address (as stated in the Terms): 30 N Gould St Ste 4118, Sheridan, WY 82801, USA.
Contacting support
For refund requests or subscription questions, email Mytraits support with the required documentation described above.
Refer to the Terms & Conditions for official contact details and procedural information: Mytraits Terms & Conditions.