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Cancel NASTIA AI
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I hereby notify you of my decision to terminate the contract relating to the Nastia Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nastia Ai: Easy Method
What is Nastia Ai
Overview
Nastia Ai is a subscription-based AI service that provides conversational AI companions, image/video generation, and other assistant features through web and mobile apps.
The service operates on paid plans with daily token limits, companion limits, and tiered features for Standard and Premium subscribers.
Key features
Key capabilities include conversational chatbots, image generation, voice messages, and group chat functionality across free and paid tiers.
Nastia Ai offers free credits and paid plans with different token allowances and companion counts for subscribers.
How to cancel Nastia Ai
Cancel on the web (recommended)
- Log in at the Nastia Ai website: https://www.nastia.ai/.
- Go to Settings → Subscription → Cancel Subscription on the membership management page.
- Confirm cancellation. The cancellation takes effect at the end of your current paid term.
Cancel via app stores
- If you subscribed through the Apple App Store or Google Play, manage or cancel the subscription through your App Store account.
- App-distributed purchases and refunds are handled by the App Distributor, not Nastia Ai; see Nastia's legal terms for details: Terms.
What happens when you cancel
Access after cancellation
When you cancel, access to paid features continues until the end of the current billing period.
Your account will revert to the free tier or expire depending on the plan once the paid term ends.
Billing and renewal
Cancellation prevents future automatic renewals but does not retroactively refund charges for the active term.
If you cancel mid-period, you retain paid access until that period finishes; the subscription then stops renewing.
Will I get a refund?
Nastia Ai refund policy
Nastia Ai's official policy states that all purchases are non‑refundable. This is described in the service Terms: Terms.
Expect that Nastia will not issue general refunds for change of mind or unused time under its stated policy.
Exceptions and App Store / Google Play
- If you bought the app through an app store and the app fails to conform to a warranty, the App Distributor (Apple or Google) may refund the purchase under their own policies.
- Refund requests for app-store purchases must be made through the relevant App Distributor; Nastia does not directly control those refunds.
Nastia Ai plans and pricing
Pricing overview
Official list prices are shown in USD on Nastia's site; the figures below are approximate ZAR conversions based on an assumed exchange rate (~1 USD = R19.50).
Actual ZAR charges depend on your card provider's conversion rate and any fees.
Notes on local pricing
There is no confirmed official ZAR pricing on Nastia's site; use the approximate values below as guidance only.
For exact prices, refer to your purchase screen on the website or app store.
| Plan | 期間 (Period) | Price (approx. ZAR) | Features |
|---|---|---|---|
| Standard | Monthly (月額) | approx. R130.50/month | 200 tokens/day; up to 2 AI companions; image generation; voice messages; group chats |
| Standard | Annual (年間) | approx. R81.10/month equivalent | Same as monthly; billed annually at a discounted rate (~$4.16/month equivalent) |
| Premium | Monthly (月額) | approx. R233.80/month | 400 tokens/day; up to 10 AI companions; more storage and bonus tokens |
| Premium | Annual (年間) | approx. R142.15/month equivalent | Same as monthly Premium; billed annually (~$7.29/month equivalent) |
Your consumer rights in South Africa
Cooling‑off and the Consumer Protection Act
Under the South African Consumer Protection Act (CPA), unsolicited transactions often carry a 7‑day cooling‑off right for consumers.
However, for digital services delivered immediately with the consumer's consent, the cooling‑off right may not apply.
Cross‑border limits and dispute options
Nastia's terms indicate French law governs the contract, which can limit South African legal remedies for cross‑border purchases.
South African consumers may need to rely on payment provider dispute mechanisms (chargebacks) or App Store / Google Play refund processes where applicable.
Customer experiences
Positive feedback
Some users praise Nastia Ai for immersive, lifelike conversations and usefulness against loneliness.
Reviews also note a useful free tier (for example, daily free credits) and perceived value from paid subscriptions; see user reviews: Trustpilot.
Common complaints
Multiple reviews report billing issues, such as unexpected charges or trials converting to longer subscriptions without clear confirmation.
Users also report slow or unreliable media generation, chatbot instability, and slow or ineffective customer support in some cases.
Documentation checklist
What to gather before you cancel
- Account email and username used for the subscription.
- Payment receipt, transaction ID, and date of charge.
- Screenshots of subscription screens, billing confirmation, or disputed charges.
Why each item matters
- Receipts and transaction IDs support refund or chargeback claims with your bank or payment provider.
- Screenshots show what you were charged or what the checkout displayed and help resolve disputes.
Common mistakes
Cancellation timing mistakes
Waiting until after the renewal date can result in another full billing cycle; cancel at least before the renewal to avoid an extra charge.
Remember that cancelling takes effect at the end of the current paid term; cancelling does not refund the current term.
Billing dispute mistakes
Assuming Nastia can refund app-store purchases directly is a common error - Apple or Google control those refunds.
Not keeping receipts or transaction details makes chargeback or dispute claims harder to prove to your bank or card issuer.
Comparative recap
Quick comparison table
The table below summarizes cancellation, refund, and access characteristics for quick reference.
| Feature | Nastia Ai | Notes | 期間 (Period) |
|---|---|---|---|
| Cancellation method | Web: Settings → Subscription → Cancel; App: via App Store/Google Play | Web cancellation handled on membership page; app subscriptions via distributor | - |
| Refunds | Non‑refundable (official policy) | App store refunds handled by the App Distributor per their policies | - |
| Access after cancel | Access until end of current paid term | No pro‑rata refunds for remaining time | - |
| Typical monthly price (approx.) | Standard: R130.50; Premium: R233.80 | Approximate ZAR conversions; actual charges may vary | Monthly (月額) |
| Typical annual price (approx.) | Standard: R81.10/mo equiv; Premium: R142.15/mo equiv | Billed annually at a discounted USD rate; converted approx. to ZAR | Annual (年間) |
After cancelling
What to expect
After cancellation you will keep access until the end of the paid period and then revert to the free tier or lose paid features.
Keep your account details and any receipts in case you need to dispute future charges with your bank.
Helpful links
- Nastia Ai homepage and membership management: https://www.nastia.ai/
- Nastia Ai legal Terms (refund and app distributor clauses): https://www.nastia.ai/terms
- User reviews and experiences: Trustpilot - Nastia Ai
Address
Registered office
NASTIA LTD, 71-75 Shelton Street, London, England, WC2H 9JQ.
Contact note
This address is the registered office listed in public records; use in-service channels for account and billing support.