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Cancel NGL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ngl service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ngl: Easy Method
What is Ngl
Overview
Ngl is a mobile application service that lets users collect anonymous questions and feedback from followers via shared links. It is commonly used to gather anonymous messages for social interaction.
The service is subscription-enabled in some cases, with billing and in-app purchases handled through application stores rather than a separate web checkout.
Main use
Users create and share an Ngl link that others can use to send anonymous messages or questions. Responses appear in the app for the link owner to read and manage.
The app emphasizes anonymous engagement; moderation and safety features are provided but user reports indicate mixed performance.
How to cancel Ngl
If you subscribed via Apple App Store
- Open iPhone Settings → tap your Apple ID → Subscriptions → find NGL → select Cancel.
- NGL’s Terms state the app cannot cancel App Store subscriptions on your behalf; you must use Apple’s subscription settings. NGL Terms
If you subscribed via Google Play Store
- Open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select NGL → Cancel.
- Per NGL’s Terms, cancellation and billing via Google Play are controlled by Google, not by NGL. NGL Terms
Web subscriptions (if any)
- NGL’s Terms indicate billing and transactions are handled by application stores; there is no separate web cancellation policy specified in the Terms.
- If you believe you have a web-based subscription, check the receipt or payment confirmation to identify the billing source and follow the relevant provider’s cancellation process. NGL Terms
What happens when you cancel
Access and features
Canceling a store subscription prevents future renewals through that store. Exact access retention (e.g., until the end of the current billing period) is managed by the store and may vary.
NGL’s own Terms do not specify a separate in-app cancellation flow; the app relies on the application store for billing control.
Renewal and billing
After you cancel in the Apple or Google subscription settings, recurring charges should stop at the next billing cycle. Monitor your subscription status in the store app.
If charges continue after cancellation, contact the store (Apple or Google) first, since NGL states it cannot cancel or refund purchases on your behalf. NGL Terms
Will I get a refund?
NGL policy
According to NGL’s Terms, once an in-app purchase has been initiated or downloaded it cannot be cancelled by NGL and is not redeemable for cash through the app.
NGL directs refund requests to the application stores; refunds are only considered by the store (typically for technical faults or other qualifying reasons).
Exceptions and how to request
- Request refunds through Apple or Google using their refund processes (Apple ID purchase history or Google Play refund request pages). NGL’s Terms point you to the application stores for refunds. NGL Terms
- User reports indicate some people experience difficulty obtaining refunds (for example, reporting repeated weekly charges), so keep evidence such as receipts and screenshots when you apply. See community reports for context. Apple Communities report
Ngl plans and pricing
Pricing availability
No definitive public pricing table is provided in NGL’s Terms or the verified sources used for this guide.
Prices and billing terms are typically shown on the relevant app store listing at the point of purchase. Contact the app store listing or NGL support for specific amounts.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| NGL (Pro / Premium) | Contact | Contact for pricing |
Your consumer rights in South Africa
General protections
South African consumer law protects against goods and services that are not supplied as described or are defective. Digital services that are misrepresented may be covered by these protections.
There is no mention in NGL’s Terms of a voluntary 14‑day cooling‑off period; statutory remedies may still apply depending on the specific issue and how the service was supplied.
Practical steps in South Africa
- Keep proof of purchase and receipts from Apple/Google when you request a refund or lodge a complaint.
- If the store won’t help, you can raise a complaint with South African consumer protection authorities or request a chargeback through your bank - document all steps and communications.
Customer experiences
Positive feedback
Many users describe NGL as easy and fun to use for anonymous engagement, with a simple interface that makes collecting messages straightforward.
Aggregated review data indicates a substantial portion of positive sentiment among users. See user reviews for examples. User reviews
Negative feedback
Recurring negative reports include apparent bot-generated messages that appear to be from the app team, paid “hints” that do not reliably identify senders, and technical issues like frozen inboxes.
Users have also reported challenges with refunds and moderation failures that can allow abusive anonymous messages. See user review summaries for further detail. User reviews
Documentation checklist
Before you cancel
- Take a screenshot of your subscription in the Apple/Google subscription settings showing NGL and the renewal date.
- Save the purchase receipt from Apple ID or Google Play (email or purchase history).
If claiming refund
- Collect transaction IDs, bank statements, screenshots of recurring charges, and any in‑app evidence of faults or misleading features.
- Record dates and copies of any communications with app stores or NGL support.
Common mistakes
Trying to cancel via NGL support
Many users expect the app developer to cancel subscriptions; NGL’s Terms state it cannot cancel App Store or Play Store subscriptions for you.
Always cancel through the store that billed you (Apple or Google) to stop future charges.
Not verifying billing source
Users sometimes assume billing came from NGL directly when it was processed by Apple or Google; check your receipt or the subscription page to confirm the billing source before taking action.
Also keep an eye on the billing frequency and the exact subscription name shown in the store to match it when requesting refunds.
Comparative recap
Quick comparison
| Feature | Apple App Store | Google Play Store | Web subscription |
|---|---|---|---|
| How to cancel | Settings → Apple ID → Subscriptions → select NGL → Cancel | Play Store → Profile → Payments & subscriptions → Subscriptions → select NGL → Cancel | NGL Terms indicate billing handled by app stores; no separate web cancellation specified |
| Refunds | Requested via Apple; NGL directs refunds to Apple; users report mixed experiences | Requested via Google Play; NGL directs refunds to Google | No web refund policy specified in NGL Terms; app stores typically handle purchases |
| Who controls cancellation | Apple controls subscription and refunds; NGL cannot cancel for you | Google controls subscription and refunds; NGL cannot cancel for you | If a web sale exists, refer to the receipt for the seller; NGL’s Terms point to app stores |
After cancelling
What to check immediately
- Confirm the subscription status in Apple or Google subscriptions and keep a screenshot of the cancellation confirmation.
- Monitor your bank or card statement for further charges over the next billing cycle.
Where to get help
- NGL Terms - official Terms of Service and billing notes.
- Apple Communities thread - example user reports about refunds and billing issues.
- Aggregated user reviews - community feedback on features and problems.
Address
Registered company address (from Terms)
253 N. La Peer Dr, Beverly Hills, CA, United States (as referenced in NGL Terms).
Alternative contact / international office
Unit 701, Kwai Cheong Centre, 50 Kwai Cheong Road, Kwai Chung, N.T., Hong Kong (alternative office information referenced in provider materials).