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I hereby notify you of my decision to terminate the contract relating to the Novelflow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelflow: Easy Method
What is NovelFlow
Overview
NovelFlow is a subscription-based SaaS platform for writers and content creators that helps with planning, drafting, and collaboration.
It offers tools to streamline the writing process and operates on a recurring subscription model managed either through app stores or web/platform payments.
Where it is provided
NovelFlow is delivered as a web and mobile application; subscriptions may be purchased via App Store, Google Play, or directly through the web platform.
Terms of service and subscription details are set out on NovelFlow’s official pages and govern cancellations and refunds.
How to cancel NovelFlow
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap your profile, then Subscriptions, then select NovelFlow and choose Cancel Subscription.
- Cancellation stops auto‑renewal; access continues until the end of the paid period.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap Menu → Subscriptions.
- Select NovelFlow and tap Cancel subscription, then follow the prompts.
- Your subscription remains active until the current billing period ends.
Cancel web or direct platform subscriptions
- If you subscribed on the web, manage or cancel the subscription through the platform or payment method used at sign‑up.
- NovelFlow directs web/direct subscription handling to the platform where the purchase was made; check your account page or receipt for instructions.
What happens when you cancel
Access after cancellation
When you cancel, your access normally continues until the end of the current paid subscription period.
After that date, you will lose access to subscription-only features unless you resubscribe.
Renewal and billing
Cancellation prevents future auto-renewal; you will not be billed again after the current period ends.
Any charges already processed remain subject to the refund policy and app store policies.
Your content and account data
Your account data and created content remain associated with your account as governed by NovelFlow’s terms of service.
Export or back up any important work before losing access; consult the terms for data retention details.
Will I get a refund?
General refund policy
No refunds are provided for any payments made, whether used or unused, subject to applicable laws and app store policies.
This means that normally payments already processed are non‑refundable.
Exceptions and company discretion
- If NovelFlow terminates the service for reasons not caused by your breach, a pro‑rata refund may be offered at NovelFlow’s discretion.
- App store purchases are also subject to Apple or Google refund processes and policies.
Legal rights that may override the no‑refund rule
Statutory consumer rights may provide remedies even if a “no refunds” policy is stated; these rights depend on local law in South Africa.
See the consumer rights section below for more on how South African law can affect refunds and remedies.
NovelFlow plans and pricing
Current pricing summary
Official pricing details are available on NovelFlow’s website. If you do not see pricing in your account, contact NovelFlow support for specifics.
This table provides a contact note where public prices are not listed on the official pages used here.
| Plan | 価格 | 期間 | Notes |
|---|---|---|---|
| Basic | Contact for pricing | Contact for pricing | Contact NovelFlow for current rates and features. |
| Pro | Contact for pricing | Contact for pricing | Pricing varies by platform (App Store / Google Play / Web). |
| Team / Enterprise | Contact for pricing | Contact for pricing | Contact sales for volume licensing and billing options. |
Your consumer rights in South Africa
Statutory consumer protections
Subject to South African consumer protection laws, users may have statutory rights (e.g., regarding faulty or misrepresented digital services) that cannot be waived.
Terms that state “no refunds” may not override these mandatory rights under South African law.
How this affects refunds and cancellations
- If a digital service is defective or not delivered as promised, you may have remedies under South African consumer law.
- Contact NovelFlow support and, if needed, refer to local consumer protection bodies for guidance on statutory remedies.
Practical steps for South African users
Keep receipts, order IDs and communications to support a claim under your statutory rights.
If you believe your statutory rights apply, raise the issue with NovelFlow and, if unresolved, seek local consumer assistance.
Customer experiences
General sentiment
User experiences with NovelFlow vary by platform and expectations; some users praise its writing workflows while others note billing or cancellation confusion.
Expect differences between experiences for App Store/Google Play purchases and direct web subscriptions.
Common themes
- Positive: useful writing tools and collaboration features for creators.
- Negative: confusion over where to cancel and expectations about refunds.
Documentation checklist
Essential items to have before cancelling
- Account email and username associated with NovelFlow.
- Receipt, order ID or transaction reference from the App Store, Google Play, or web payment.
- Platform used to subscribe (App Store, Google Play, or web).
Optional but helpful items
- Screenshots of subscription entries in the App Store or Google Play subscriptions page.
- Exported copies of your work from NovelFlow before access ends.
- Any correspondence with NovelFlow support regarding billing or service issues.
Common mistakes
Canceling in the wrong place
A frequent mistake is trying to cancel a store‑billed subscription on the NovelFlow website when it was purchased via the App Store or Google Play.
Always cancel from the store where you originally subscribed to stop future charges.
Assuming automatic refunds
Another common error is expecting an automatic refund after cancellation; NovelFlow’s policy and app store rules generally mean no refunds for past periods.
If you need a refund for a specific reason, contact support and be prepared to cite statutory rights if applicable.
Not exporting data
Users sometimes forget to export or back up their writing before access ends; this can cause avoidable disruption to ongoing projects.
Export your work ahead of cancellation to avoid losing access to subscription-only features.
Comparative recap
Quick side-by-side
The table below summarizes key differences between subscribing via App Store/Google Play and via the web or direct platform.
Use this to confirm where to manage or cancel your NovelFlow subscription.
| Platform | How to cancel | Refunds | 期間 |
|---|---|---|---|
| App Store (Apple) | Cancel via App Store → Subscriptions on your device. | No refunds from NovelFlow for past periods; Apple refund process may apply. | Per store billing |
| Google Play (Android) | Cancel via Google Play → Subscriptions on your device. | No refunds from NovelFlow for past periods; Google Play refund policies apply. | Per store billing |
| Web / Direct | Manage or cancel through the platform or payment method used at sign‑up; check account page or receipt. | Web payments are typically non‑refundable; exceptions only as required by law or at NovelFlow’s discretion. | Per platform billing |
After cancelling
What to do immediately
- Export and back up any important writing or project files before your access ends.
- Save receipts and confirmation of cancellation for your records.
Where to get official help
For details on subscriptions and terms, consult NovelFlow’s official pages:
If you need more help
Contact NovelFlow support through the official site’s support channels; include receipts and transaction IDs to speed resolution.
If you believe your South African consumer rights were breached, retain documentation and seek local consumer advice.
Address
Registered office
RNOVEL PTE. LTD.
727 CLEMENTI WEST STREET 2, #01‑280, Singapore 120727
Legal and contact notes
This address is the registered office for the company behind NovelFlow as listed in company records.
For billing or legal inquiries, refer to the contact methods shown on NovelFlow’s official pages linked above.