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I hereby notify you of my decision to terminate the contract relating to the Openai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation OpenAI: Easy Method
What is OpenAI
Overview
OpenAI is a provider of AI models and services, including ChatGPT, that offer conversational, research and productivity features via subscription plans.
Subscriptions give access to capabilities such as advanced GPT models, voice and video features, agents, and higher usage limits depending on the plan.
Subscriptions and access
Services are delivered as a cloud subscription tied to your account or app-store purchase, with recurring billing on the chosen cadence.
Platform-specific terms (web, iOS, Android) determine how subscriptions are managed and where refunds must be requested.
How to cancel OpenAI
Cancel via Web (chatgpt.com / platform.openai.com)
- Log in → Settings → Account → Manage → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation.
- Access continues until the end of the current billing period.
Cancel via iOS (Apple App Store)
- Open iPhone Settings → Apple ID → Subscriptions → ChatGPT → Cancel Subscription.
- Note: Deleting or uninstalling the app does not cancel the subscription.
- For refunds on iOS purchases, you must request them from Apple (not OpenAI).
Cancel via Android (Google Play Store)
- Open Google Play Store app → Menu/Profile → Payments & Subscriptions → ChatGPT → Cancel Subscription.
- Note: Uninstalling the app does not cancel the subscription.
- Refund requests for Google Play purchases should be started via the OpenAI Help Center chat for review.
What happens when you cancel
Access and billing
After cancellation, you retain access for the remainder of the paid billing period unless otherwise stated in your contract.
Auto-renewal stops at the next renewal date; you will not be billed again if cancellation completes successfully.
Account data and content
Your account, chats and uploaded files typically remain available unless you delete them manually or request account deletion.
If you want data removed, request account or data deletion following OpenAI's data procedures before or after cancellation.
Will I get a refund?
Web purchases (OpenAI billing)
Refunds for accidental purchases may be requested via the OpenAI Help Center chat within 14 days in qualifying cases.
Approved web refunds are generally processed in approximately 5 - 7 business days.
Google Play and Apple App Store purchases
For Google Play purchases, request a refund via the OpenAI Help Center chat; eligibility is reviewed and processing can take about 10 business days.
For Apple App Store purchases, refunds must be requested directly from Apple; OpenAI does not process iOS refunds.
Exceptions and legal rights
- OpenAI's general Terms state payments are non-refundable unless required by law or specific policy exceptions apply.
- Certain jurisdictions (for example EU/UK/Turkey) have statutory cooling-off rights that can affect refunds; check local rules if applicable.
OpenAI plans and pricing
Plans summary
The following table shows available monthly plans and key features priced in South African rand where applicable.
| Plan | Price | Period | Features |
|---|---|---|---|
| Go | R149 | Monthly | GPT-5 access; 10× more messages; 10× more image generations; 10× more file/image uploads per day; 2× longer memory; excludes Sora video, Codex, deep research |
| Plus | R399 | Monthly | Everything in Go, plus higher GPT-5 limits; voice mode with video & screen-sharing; ChatGPT agents, custom GPTs; limited Sora; Codex research preview |
| Pro | R3,999.99 | Monthly | Everything in Plus, plus unlimited GPT-5; GPT-5 Pro; advanced voice/video; extended ChatGPT agents and full Sora access |
VAT and pricing notes
Prices include approximately 15% VAT, reflecting local tax treatment where applicable.
Rand-based pricing and local availability may vary; check your account billing page for the exact amount charged to your payment method.
Your consumer rights in South Africa
Key rights (general guidance)
South African consumers are protected by the Consumer Protection Act (CPA) and related regulations; these govern unfair business practices, product quality and certain service standards.
Digital subscription rights and any statutory cooling-off periods can differ from other jurisdictions; check the CPA and your contract terms for specifics.
Where to get help locally
- Keep receipts and account records; contact the provider first to resolve disputes.
- If unresolved, consider contacting the National Consumer Commission or seeking legal advice for enforcement under the CPA.
Customer experiences
Positive feedback
Users report that ChatGPT and OpenAI tools are valuable resources for personal and professional tasks, improving productivity and research capability.
Many praise the breadth of features available across subscription tiers.
Common complaints
Common negatives include loss of context in long conversations and occasional fabrication of facts or sources, which can reduce trust in outputs.
Users also report system lag, freezing or unresponsiveness, and difficulties with cancelling subscriptions or obtaining refunds in some cases.
Documentation checklist
What to gather
- Account email and username used for the subscription.
- Order receipts, invoice numbers, date of purchase and payment method.
- Device and platform details (Web, iOS, Android) and screenshots showing subscription status.
How to present it
- Organise records chronologically and attach clear screenshots of billing and subscription pages.
- Note any support ticket IDs, chat transcripts or correspondence with the provider or app stores.
Common mistakes
Mistakes that delay cancellation
Deleting or uninstalling the app without cancelling the subscription is a frequent error; the subscription remains active through the app store or account billing.
Another issue is attempting to cancel via a third-party purchase record rather than through the correct platform (web vs app store).
Mistakes that hinder refunds
Failing to keep receipts, order IDs, or timestamped screenshots can slow refund evaluations and reduce eligibility for discretionary refunds.
Contacting the wrong support (e.g., asking OpenAI to refund an Apple charge) often causes delays - follow the correct refund path for your purchase platform.
Comparative recap
At-a-glance
The table below compares cancellation steps, refund routes and key notes for each purchase platform to help you act quickly and correctly.
| Platform | How to cancel | Refund route | Notes |
|---|---|---|---|
| Web (chatgpt.com / platform.openai.com) | Log in → Settings → Account → Manage → Cancel Subscription | Request via OpenAI Help Center chat for accidental purchases (within 14 days where applicable) | Access continues until end of billing period; web refunds processed ~5 - 7 business days if approved |
| iOS (Apple App Store) | iPhone Settings → Apple ID → Subscriptions → ChatGPT → Cancel Subscription | Request refund directly from Apple | Deleting the app does not cancel subscription; OpenAI does not process iOS refunds |
| Android (Google Play Store) | Google Play Store app → Menu/Profile → Payments & Subscriptions → ChatGPT → Cancel Subscription | Request via OpenAI Help Center chat; eligibility reviewed (processing ~10 business days) | Uninstalling does not cancel subscription; follow store and OpenAI guidance for refunds |
Key differences
Web purchases are billed by OpenAI and refunded by OpenAI if eligible; app-store purchases are managed and refunded through the respective store policies.
Always verify which entity charged you (OpenAI, Apple, or Google) before requesting a refund to avoid delays.
After cancelling
Immediate steps
- Confirm cancellation via email or account settings and save confirmation screenshots.
- Check your next billing date and verify no further charges appear on your payment method.
- If desired, remove saved payment methods from the account after the subscription ends.
If you have problems
- If cancellation failed or charges continue, gather documentation and contact the appropriate support channel quickly.
- For app-store purchases, contact Apple or Google support for billing disputes; for web billing issues, use the OpenAI Help Center chat.
Address
Mailing address
Cancellation Department - OpenAI, 3180 18th St Ste 100, San Francisco, CA 94110-2042, United States.
How to use the address
Use the mailing address for formal written notices or registered-post correspondence if you need a physical record of your cancellation request.
Always include account identifiers, date of cancellation request and copies of receipts when sending postal correspondence.