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Cancel OPENWEB
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I hereby notify you of my decision to terminate the contract relating to the Openweb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Openweb: Easy Method
What is OpenWeb
Overview
OpenWeb is a subscription-based platform that provides online community engagement and moderation tools for websites and publishers.
It is sold as a software-as-a-service (SaaS) product with account-based subscriptions, optional voice and data plans, and both month-to-month and fixed-term offerings.
How it is commonly used
Businesses use OpenWeb to manage comments, moderate communities, and improve reader engagement across digital properties.
Consumers typically access services via an online account and pay by card, debit order or through specific hardware-backed contracts for LTE/fibre services.
How to cancel OpenWeb
Online (card / debit order) - standard route
- If paid via debit or credit order, the registered user must complete the online cancellation form: openweb.co.za/cancellations.
- Submit the form giving one calendar month’s notice before the 25th of the month preceding your final month.
- You will receive a cancellation reference number by email; cancellation is effective only once you have that number.
Fixed-term or contract cancellations
- Fixed-term LTE-A contracts can be cancelled early under Section 14 of the Consumer Protection Act (CPA), but penalties apply.
- For contract issues or legal queries use the provider’s legal contact: legal@openweb.com (for formal notices or disputes).
What happens when you cancel
Access and service end date
Your service remains active through the final calendar month after the required notice period unless otherwise agreed in writing.
Cancellation becomes effective only when you have received the cancellation reference number by email.
Data, accounts and renewals
Accounts may be closed and access to platform features removed at termination; ensure you export any data or settings you need before the end date.
Automatic renewals stop after the effective cancellation date; verify your final invoice and keep the cancellation reference for records.
Will I get a refund?
Money-back guarantee (web services)
If you cancel within 30 days of registering or renewing qualifying web services, a full refund is available subject to stated terms and eligibility.
Confirm eligibility by checking the service terms on your account or asking support before initiating cancellation.
Fixed-term contracts and penalties
Fixed-term LTE-A contracts do not receive pro rata refunds; instead an early-cancellation penalty applies.
The penalty is three times the normal monthly subscription plus the outstanding hardware cost for the remainder of the contract term.
OpenWeb plans and pricing
Summary of available plans
Below is a consolidated list of publicly stated monthly plans and features (prices in ZAR).
All prices are monthly unless stated otherwise and reflect the latest available data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Home Fibre 25Mbps (Uncapped, includes line rental) | R789.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 50Mbps (Uncapped, includes line rental) | R999.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 100Mbps (Uncapped, includes line rental) | R1 289.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 200Mbps (Uncapped, includes line rental) | R1 699.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 500Mbps (Uncapped, includes line rental) | R1 999.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Premium Fibre 10Mbps | R989.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Premium Fibre 20Mbps | R1 389.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Premium Fibre 40Mbps | R1 589.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Premium Fibre 100Mbps | R1 889.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Unlimited Voice (VOIP) | R399.00 | Monthly | Unlimited VOIP calling via 3CX app, no incoming calls, one VOIP session |
| Unlimited Voice Plus (VOIP) | R499.00 | Monthly | Unlimited VOIP calling via 3CX app or VOIP phone, includes free incoming calls and an 087 number, one VOIP session |
| Uncapped Wildcard (4G/5G) | R399.00 | Monthly | Uncapped LTE data (speeds 2 - 20 Mbps depending on network load), month-to-month, use own router |
| Uncapped Wildcard Pro (4G/5G) | R589.00 | Monthly | Uncapped LTE data (speeds 4 - 50 Mbps depending on network load), premium network, month-to-month |
| Premium LTE 20GB + 20GB Night Surfer | R459.00 | Monthly | 20 GB daytime + 20 GB night-time (00:00 - 07:00), data rolls over 60 days, premium support, free SIM, plug-and-play |
| Premium LTE 100GB + 100GB Night Surfer | R989.00 | Monthly | 100 GB daytime + 100 GB night-time, data rolls over 60 days, premium support, free SIM, plug-and-play |
Your consumer rights in South Africa
Key CPA protections
OpenWeb’s contracts must comply with the Consumer Protection Act (CPA) and cannot override statutory rights where prohibited.
Under the CPA you have several core rights relevant to cancellations and unfair terms.
Notable consumer entitlements
- Right to cancel fixed-term agreements early (Section 14), with penalties that must be disclosed.
- Right to written cancellation notices and confirmation of effective cancellation.
- Where applicable, a 14‑day cooling-off period for certain e‑commerce transactions.
- Protection against unfair contract terms - overreaching indemnities may be unenforceable if they conflict with CPA rights.
Customer experiences
Positive observations
Some long-term users report reliable service transitions and consistently helpful customer service in specific cases.
Example: a user reported over ten years with smooth moves from ADSL to LTE to fibre and excellent support.
Common complaints
- Reports of slow delivery for SIMs and low streaming speeds in some cases.
- Frequent complaints about unresponsive or poor customer support and unresolved refund requests.
- Allegations of throttled speeds and misleading marketing for certain uncapped plans.
Documentation checklist
What to gather before you cancel
- Account username or customer number and registered email address.
- Proof of payment (bank statements or card transaction) for the subscription you want to cancel.
- Contract documents for fixed-term services, including any hardware agreements.
What to keep after cancelling
- Cancellation form submission confirmation and the cancellation reference number.
- Final invoice or statement showing any outstanding charges or penalties.
- Copies of all email correspondence with support or legal notices.
Common mistakes
Missing required notice period
Many cancellations fail because the user did not provide one calendar month’s notice before the 25th of the preceding month.
Always check your billing cycle and submit the cancellation early enough to meet the deadline.
Not obtaining or saving the cancellation reference
Cancellation is effective only when you have received the cancellation reference number by email.
Not saving this reference can lead to disputes over whether the service was correctly cancelled - always store it safely.
Comparative recap
Quick policy comparison
| Plan category | Cancellation flexibility | Refund policy | Typical penalty on early exit |
|---|---|---|---|
| Web services (card / debit order) | Month-to-month: one calendar month’s notice via online form | 30‑day money-back guarantee for qualifying web services | No penalty for valid 30‑day cancellation; otherwise standard billing applies |
| Fixed-term LTE-A contracts | Can cancel under CPA Section 14; formal notice required | No pro rata refund; money-back guarantee does not apply | Penalty = 3× monthly fee + outstanding hardware cost for contract term |
Key takeaway
Month-to-month purchases offer more flexibility and a 30-day refund window in many cases.
Fixed-term contracts require careful review of penalties before you sign or attempt early cancellation.
After cancelling
Confirm and retain records
Keep your cancellation reference number, final invoice, and all email confirmations for at least six months.
Check your bank or card statement to ensure debit orders or recurring charges have stopped.
Next steps and escalation
- If charges continue after confirmation, contact your bank to stop the debit order and provide your cancellation proof.
- For unresolved disputes, consider formal written complaint to the provider (use legal@openweb.com) and, if necessary, escalate to consumer protection authorities in South Africa.
Address
Official legal contact
For legal notices and formal communications use the provider’s legal contact email: legal@openweb.com.
Send any formal cancellation or dispute correspondence to that address and request written confirmation.
Physical address and support
No verified public physical address was available in the provided information.
Use your account portal or the legal email above for formal matters, and retain all responses as evidence if you need to escalate.