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Cancellation Openweb: Easy Method
What is OpenWeb
Overview
OpenWeb is a subscription-based platform that provides online community engagement and moderation tools for websites and publishers.
It is sold as a software-as-a-service (SaaS) product with account-based subscriptions, optional voice and data plans, and both month-to-month and fixed-term offerings.
How it is commonly used
Businesses use OpenWeb to manage comments, moderate communities, and improve reader engagement across digital properties.
Consumers typically access services via an online account and pay by card, debit order or through specific hardware-backed contracts for LTE/fibre services.
How to cancel OpenWeb
Online (card / debit order) - standard route
- If paid via debit or credit order, the registered user must complete the online cancellation form: openweb.co.za/cancellations.
- Submit the form giving one calendar month’s notice before the 25th of the month preceding your final month.
- You will receive a cancellation reference number by email; cancellation is effective only once you have that number.
Fixed-term or contract cancellations
- Fixed-term LTE-A contracts can be cancelled early under Section 14 of the Consumer Protection Act (CPA), but penalties apply.
- For contract issues or legal queries use the provider’s legal contact: [email protected] (for formal notices or disputes).
What happens when you cancel
Access and service end date
Your service remains active through the final calendar month after the required notice period unless otherwise agreed in writing.
Cancellation becomes effective only when you have received the cancellation reference number by email.
Data, accounts and renewals
Accounts may be closed and access to platform features removed at termination; ensure you export any data or settings you need before the end date.
Automatic renewals stop after the effective cancellation date; verify your final invoice and keep the cancellation reference for records.
Will I get a refund?
Money-back guarantee (web services)
If you cancel within 30 days of registering or renewing qualifying web services, a full refund is available subject to stated terms and eligibility.
Confirm eligibility by checking the service terms on your account or asking support before initiating cancellation.
Fixed-term contracts and penalties
Fixed-term LTE-A contracts do not receive pro rata refunds; instead an early-cancellation penalty applies.
The penalty is three times the normal monthly subscription plus the outstanding hardware cost for the remainder of the contract term.
OpenWeb plans and pricing
Summary of available plans
Below is a consolidated list of publicly stated monthly plans and features (prices in ZAR).
All prices are monthly unless stated otherwise and reflect the latest available data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Home Fibre 25Mbps (Uncapped, includes line rental) | R789.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 50Mbps (Uncapped, includes line rental) | R999.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 100Mbps (Uncapped, includes line rental) | R1 289.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 200Mbps (Uncapped, includes line rental) | R1 699.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Home Fibre 500Mbps (Uncapped, includes line rental) | R1 999.00 | Monthly | Pure Uncapped, Unshaped, Unthrottled fibre data, includes line rental, free installation & router |
| Premium Fibre 10Mbps | R989.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Premium Fibre 20Mbps | R1 389.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Premium Fibre 40Mbps | R1 589.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Premium Fibre 100Mbps | R1 889.00 | Monthly | Premium Uncapped bandwidth, includes line rental, free installation & router, Avios reward |
| Unlimited Voice (VOIP) | R399.00 | Monthly | Unlimited VOIP calling via 3CX app, no incoming calls, one VOIP session |
| Unlimited Voice Plus (VOIP) | R499.00 | Monthly | Unlimited VOIP calling via 3CX app or VOIP phone, includes free incoming calls and an 087 number, one VOIP session |
| Uncapped Wildcard (4G/5G) | R399.00 | Monthly | Uncapped LTE data (speeds 2 - 20 Mbps depending on network load), month-to-month, use own router |
| Uncapped Wildcard Pro (4G/5G) | R589.00 | Monthly | Uncapped LTE data (speeds 4 - 50 Mbps depending on network load), premium network, month-to-month |
| Premium LTE 20GB + 20GB Night Surfer | R459.00 | Monthly | 20 GB daytime + 20 GB night-time (00:00 - 07:00), data rolls over 60 days, premium support, free SIM, plug-and-play |
| Premium LTE 100GB + 100GB Night Surfer | R989.00 | Monthly | 100 GB daytime + 100 GB night-time, data rolls over 60 days, premium support, free SIM, plug-and-play |
Your consumer rights in South Africa
Key CPA protections
OpenWeb’s contracts must comply with the Consumer Protection Act (CPA) and cannot override statutory rights where prohibited.
Under the CPA you have several core rights relevant to cancellations and unfair terms.
Notable consumer entitlements
- Right to cancel fixed-term agreements early (Section 14), with penalties that must be disclosed.
- Right to written cancellation notices and confirmation of effective cancellation.
- Where applicable, a 14‑day cooling-off period for certain e‑commerce transactions.
- Protection against unfair contract terms - overreaching indemnities may be unenforceable if they conflict with CPA rights.
Customer experiences
Positive observations
Some long-term users report reliable service transitions and consistently helpful customer service in specific cases.
Example: a user reported over ten years with smooth moves from ADSL to LTE to fibre and excellent support.
Common complaints
- Reports of slow delivery for SIMs and low streaming speeds in some cases.
- Frequent complaints about unresponsive or poor customer support and unresolved refund requests.
- Allegations of throttled speeds and misleading marketing for certain uncapped plans.
Documentation checklist
What to gather before you cancel
- Account username or customer number and registered email address.
- Proof of payment (bank statements or card transaction) for the subscription you want to cancel.
- Contract documents for fixed-term services, including any hardware agreements.
What to keep after cancelling
- Cancellation form submission confirmation and the cancellation reference number.
- Final invoice or statement showing any outstanding charges or penalties.
- Copies of all email correspondence with support or legal notices.
Common mistakes
Missing required notice period
Many cancellations fail because the user did not provide one calendar month’s notice before the 25th of the preceding month.
Always check your billing cycle and submit the cancellation early enough to meet the deadline.
Not obtaining or saving the cancellation reference
Cancellation is effective only when you have received the cancellation reference number by email.
Not saving this reference can lead to disputes over whether the service was correctly cancelled - always store it safely.
Comparative recap
Quick policy comparison
| Plan category | Cancellation flexibility | Refund policy | Typical penalty on early exit |
|---|---|---|---|
| Web services (card / debit order) | Month-to-month: one calendar month’s notice via online form | 30‑day money-back guarantee for qualifying web services | No penalty for valid 30‑day cancellation; otherwise standard billing applies |
| Fixed-term LTE-A contracts | Can cancel under CPA Section 14; formal notice required | No pro rata refund; money-back guarantee does not apply | Penalty = 3× monthly fee + outstanding hardware cost for contract term |
Key takeaway
Month-to-month purchases offer more flexibility and a 30-day refund window in many cases.
Fixed-term contracts require careful review of penalties before you sign or attempt early cancellation.
After cancelling
Confirm and retain records
Keep your cancellation reference number, final invoice, and all email confirmations for at least six months.
Check your bank or card statement to ensure debit orders or recurring charges have stopped.
Next steps and escalation
- If charges continue after confirmation, contact your bank to stop the debit order and provide your cancellation proof.
- For unresolved disputes, consider formal written complaint to the provider (use [email protected]) and, if necessary, escalate to consumer protection authorities in South Africa.
Address
Official legal contact
For legal notices and formal communications use the provider’s legal contact email: [email protected].
Send any formal cancellation or dispute correspondence to that address and request written confirmation.
Physical address and support
No verified public physical address was available in the provided information.
Use your account portal or the legal email above for formal matters, and retain all responses as evidence if you need to escalate.
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Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Openweb service paid via debit order, complete the online cancellation form at openweb.co.za/cancellations, giving one calendar month’s notice before the 25th of the month preceding your final month. Keep proof of submission.
Yes, if you cancel your fixed-term LTE-A contract early, you may incur a penalty equal to three times the monthly fee plus any outstanding hardware costs for the remainder of the contract term.
After cancellation, your service remains active through the final calendar month after notice. However, access to platform features will be removed, so ensure you export any necessary data before the end date.
Yes, if you cancel qualifying web services within 30 days of registration or renewal, you may receive a full refund, subject to the terms and eligibility stated in your account.
You can submit a formal cancellation notice via registered postal mail or email, ensuring you keep proof of your cancellation request. For specific contact details, refer to your contract or bill.