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Cancel PAWTRACK
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I hereby notify you of my decision to terminate the contract relating to the Pawtrack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pawtrack: Easy Method
What is Pawtrack
Overview
Pawtrack is a pet-tracking service that provides real-time GPS location and activity monitoring for dogs and cats. It is a software-as-a-service product paired with tracking hardware to help owners locate and manage their pets.
Primary use
Owners use Pawtrack to view live location data, history, and alerts via a web interface or mobile apps. The service is subscription-based and includes different plan tiers for features and support.
How to cancel Pawtrack
Cancel via Web (Pawtrack.app)
- Log in to your account at the Pawtrack web interface.
- Open the subscription or billing section in your account settings.
- Select the option to cancel the subscription and follow on-screen prompts.
- Confirm the cancellation and keep any confirmation number or screenshot for your records.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, you must turn off auto-renewal in your Apple ID or Google Play account settings.
- Do this at least 24 hours before the end of the current billing period to avoid the next charge.
- Deleting the Pawtrack app from your device does not cancel the subscription.
- For refunds on app-store subscriptions, request them directly from Apple or Google (their processes apply).
What happens when you cancel
Access and service period
After cancellation your subscription will typically remain active until the end of the current paid period. You will retain access to paid features until that expiry date.
Account and data
Canceling a subscription does not necessarily delete your account or stored data. Check account settings or contact support if you want account deletion or data removal.
Will I get a refund?
Web purchases (Pawtrack.app)
Pawtrack offers a no-questions-asked 14-day money-back guarantee on the Pro plan when purchased through the web. Request the refund via the Pawtrack web interface within 14 days.
App Store and Google Play purchases
Subscriptions bought through the Apple App Store or Google Play are subject to those platforms' refund policies. Pawtrack does not automatically refund these purchases - you must request refunds from Apple or Google.
Pawtrack plans and pricing
Plan list
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Tail-Waggin’ Pro | $6.00 | Monthly | Unlimited detailed pet profiles, care tasks & smart reminders, health records, journaling, symptom tracking, checklists, appointment management |
| Legacy Plan (Terms of Use) | $1.99 | Monthly | Subscription service (limited or older tier) |
Local pricing note
There is no explicit ZAR price listed here. App Store and Google Play will display converted local prices for South Africa; check the store in your country for the exact amount.
Your consumer rights in South Africa
Cooling-off and unsolicited agreements
The South African Consumer Protection Act provides a cooling-off period for certain unsolicited agreements, generally allowing a 7-day right to cancel in specific circumstances.
Digital subscriptions and limitations
Digital subscriptions may be treated differently under the CPA, especially if you accessed the service immediately. Confirm cancellation and refund eligibility with the provider and keep records of the agreement and payments.
Customer experiences
Positive feedback
Some users report the tracker is fast-charging, accurate, lightweight and reasonably priced for the features provided.
Negative feedback
Other users report recurring charges after they requested cancellation, difficulty contacting support, failed GPS performance, and problems obtaining refunds or returns.
Documentation checklist
What to gather before contacting support
- Account email or username used with Pawtrack.
- Order or subscription ID and date of purchase.
- Payment receipts or bank statements showing the charge.
- Screenshots of subscription settings, cancellation attempts and any error messages.
How to present evidence
- Attach clear screenshots and include timestamps where possible.
- Keep a short timeline of actions you took (dates you cancelled, emailed support, or contacted the app store).
Common mistakes
Deleting the app instead of cancelling
Many users assume removing the app stops billing. For subscriptions via Apple or Google, deleting the app does not disable auto-renewal; you must cancel in the store account settings.
Missing timing and confirmation
Waiting too close to the renewal date can result in being charged for another period. Always cancel at least 24 hours before renewal for app-store subscriptions and keep confirmation of cancellation.
Comparative recap
How to cancel: quick view
| Platform | How to cancel | Refunds | 期間 |
|---|---|---|---|
| Web (Pawtrack.app) | Cancel in your Pawtrack account billing/subscription settings on the web. | 14-day no-questions-asked refund available for Pro when requested via web. | Monthly |
| App Store / Google Play | Turn off auto-renewal in Apple ID or Google Play account settings; deleting app does not cancel. | Request refunds from Apple or Google; Pawtrack does not automatically refund these purchases. | Monthly |
Key takeaway
Cancel via the same channel you used to subscribe. For app-store subscriptions, manage cancellation and refund requests through the store provider.
After cancelling
Confirm cancellation
- Keep the cancellation confirmation screenshot or email from your Pawtrack account or the app store.
- Verify your next billing date and check bank statements to ensure no further charges are taken.
If billing continues
- Contact your bank or card issuer to dispute unauthorized recurring charges if the provider does not resolve the issue.
- If you subscribed via Apple or Google, use their refund and dispute processes and keep documentation of all communications.
Address
Registered office
Oversteps House Brixham Road, Kingswear, Dartmouth, England, TQ6 0DY
Legal note
This address reflects the registered office details available in public company records. If you need formal or legal correspondence, use the full postal address above and keep proof of posting.