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Photoleap

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Cancel Photoleap Subscription | Postclic
Photoleap
Professor Racah St, Building 5.4
9190401 Jerusalem Israel
photoleap.web.support@lightricks.com
Cancellation of Photoleap contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Photoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Photoleap
Professor Racah St, Building 5.4
9190401 Jerusalem , Israel
photoleap.web.support@lightricks.com
REF/2025GRHS4

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Cancellation Photoleap: Easy Method

What is Photoleap

Overview

Photoleap is a photo-editing app developed by Lightricks that offers AI-powered tools, layers, and creative effects for smartphones and the web.

It is offered as a free app with premium subscription tiers that unlock additional features and unlimited access options.

Where it is provided

Photoleap subscriptions can be purchased through the App Store (iOS), Google Play (Android) or directly on the web via Lightricks.

How you cancel or request refunds depends on which store you used to purchase the subscription.

How to cancel Photoleap

Cancel on iOS (App Store)

  • Open iPhone Settings, tap your name, then tap Subscriptions.
  • Select Photoleap and choose Cancel Subscription. Apple manages App Store subscriptions; Photoleap cannot cancel these directly.
  • For step-by-step guidance see the community guide: Postclic: Cancel Photoleap.

Cancel on Android (Google Play)

  • Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
  • Select Photoleap and tap Cancel subscription. Google manages Play purchases; Photoleap cannot cancel these directly.
  • See additional notes at: Postclic: Cancel Photoleap.

Cancel on the Web (Lightricks)

  • Sign in to your Lightricks account (account.lightricks.com) and go to Subscription settings or My Account.
  • Click "Cancel Subscription" above payment info. Web cancellations are handled by Lightricks directly.
  • Web purchases may have a 14‑day cooling-off refund window (see next section).

What happens when you cancel

Access to premium features

After cancelling, you typically retain access until the end of the current billing period.

Once the current paid period ends, premium features are disabled and the app returns to the free tier.

Renewals and billing

Automatic renewals stop after cancellation, but cancellations must be done through the store that charged you (Apple, Google, or Lightricks).

If you see charges after cancellation, keep records and follow the dispute steps outlined below.

Data and account retention

Cancelling does not usually delete your Photoleap account or your edited files stored locally.

Check your account settings on the web or in-app for options to delete account data if required.

Will I get a refund?

Refunds for web purchases (Lightricks)

Lightricks offers a 14‑day "cooling‑off period" for web purchases in which a full refund may be eligible.

To request a web refund, contact support@lightricks.com with purchase details and a clear refund request.

Refunds for App Store and Google Play purchases

App Store refunds must be requested through Apple's refund process; Photoleap cannot issue those refunds itself.

Google Play refunds must be handled via Google Play's refund system; Photoleap cannot grant refunds for purchases made through Google.

Exceptions and disputed charges

  • If you believe you were charged after cancelling, gather receipts and screenshots of cancellation.
  • For app-store refusals, consider disputing the charge with your payment provider or following local consumer complaint routes.

Photoleap plans and pricing

Pricing notes

Exact South African Rand (ZAR) prices were not available from the sources; the App Store for the South Africa region lists prices in Saudi Riyal (SAR).

Apple’s dynamic currency conversion will determine the final ZAR amount at purchase time.

Representative plans

Plan Price 期間 Features
Unlimited Access SAR 154.99 Unknown Unlimited access (not detailed)
Photoleap Subscription SAR 249.99 Unknown Photoleap premium subscription
Unlimited Access (various) SAR 24.99 - SAR 162.99 Unknown Unlimited access tiers (various)

Your consumer rights in South Africa

Cooling-off and the Consumer Protection Act

Under South Africa's Consumer Protection Act, consumers generally have a 7 business day cooling-off period for many direct-marketing transactions.

How that applies to digital subscriptions from foreign providers can vary in practice.

Practical remedies

  • If a store or provider refuses a refund, you may lodge a complaint with the National Consumer Commission in South Africa.
  • You can also contact your bank or card issuer to request a chargeback for unauthorized or disputed charges.

Cross-border limitations

Enforcing remedies against foreign providers like Lightricks can be more complex than domestic cases.

Outcomes may differ depending on payment method, store policies, and cross-border enforcement capability.

Customer experiences

Negative reports

Some Trustpilot reviewers report repeated charges after cancelling, difficulty unsubscribing, and refusals to refund - even for trial cancellations.

G2 reviewers have reported being charged after cancelling on the same day and being told refunds are non-refundable due to Google Play policies.

Aggregated feedback

Review aggregators flag issues with unsubscribing, unexpected post-cancellation charges, and unclear trial terms for some users.

These reports suggest keeping careful records when you cancel and monitoring your payment statements.

Balanced takeaway

Many problems appear tied to store policies (Apple/Google) rather than direct Lightricks actions, but user experiences vary.

Follow the correct cancellation path for your purchase channel and save confirmation receipts to reduce dispute risk.

Documentation checklist

What to collect before you contact support

  • Order/receipt email showing the transaction date and amount.
  • Screenshots of subscription status and cancellation confirmation (if available).
  • Identification of the purchase channel (App Store, Google Play, or web).

Other useful items

  • Payment method details (last four digits of card, PayPal email, etc.).
  • A clear timeline of events (purchase date, cancellation date, charge dates).

Common mistakes

Cancelling in the app instead of the store

Example: Deleting the Photoleap app does not cancel an App Store or Google Play subscription.

Always cancel via the store subscription settings or the web account where the purchase was made.

Not keeping evidence

Example: No cancellation screenshot or receipt can make disputes harder to win with Apple, Google or banks.

Always capture confirmation screens and save emails when you cancel or request refunds.

Assuming immediate refunds

Example: Expecting an instant refund after cancellation - App Store/Google Play policies and banking processing times vary.

Allow time for store review processes and for funds to be returned to your payment method.

Comparative recap

At-a-glance comparison

Platform How to cancel Refund route 期間
App Store (iOS) Cancel via iPhone Settings → your name → Subscriptions → Photoleap Request refund via Apple; Photoleap cannot process App Store refunds Unknown
Google Play (Android) Cancel via Google Play Store → profile → Payments & subscriptions → Subscriptions Request refund via Google Play; Photoleap cannot process Play refunds Unknown
Web (Lightricks) Cancel in your Lightricks account subscription settings (account.lightricks.com) Contact support@lightricks.com; 14‑day web cooling-off may apply Unknown

After cancelling

Monitor your statements

Check your bank or card statements for at least one billing cycle to ensure no further charges occur.

If unexpected charges appear, use your saved documentation to dispute with the store or your payment provider.

Useful links and next steps

Step-by-step cancellation guidance is summarized here: Postclic: Cancel Photoleap.

For community feedback and reports, see user reviews: Trustpilot, G2, and SpotSaaS.

Address

Developer address

Lightricks (developer of Photoleap) - Professor Racah St, Building 5.4, Jerusalem, 9190401, Israel.

For web purchases and account support, contact support@lightricks.com (email address provided by the vendor).

FAQ

To cancel your Photoleap subscription on iOS, open iPhone Settings, tap your name, then Subscriptions. Select Photoleap and choose Cancel Subscription. Remember, Apple manages these subscriptions, so keep proof of your cancellation.

Refunds for Photoleap subscriptions purchased through Google Play must be requested via Google Play's refund system, as Photoleap cannot issue those refunds directly. Make sure to keep records of your cancellation.

After canceling your Photoleap subscription, you will retain access to premium features until the end of the current billing period. Once that period ends, your access will revert to the free tier.

Yes, if you cancel your Photoleap subscription purchased on the web, you may be eligible for a full refund within a 14-day cooling-off period. Contact support@lightricks.com with your purchase details to request a refund.

If you see a charge after canceling, gather your receipts and screenshots of the cancellation. You may need to dispute the charge with your payment provider or follow local consumer complaint routes.