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Cancel PICCOLLAGE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Piccollage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Piccollage: Easy Method
What is PicCollage
Overview
PicCollage is a mobile app for creating photo collages, posters and social graphics using images, stickers and text. It offers a free tier plus VIP subscription options that remove watermarks and ads and unlock premium content.
Where it is offered
The app is distributed through the Apple App Store for iOS and Google Play for Android. Billing and subscription management are handled by the respective app stores, not directly by PicCollage.
How to cancel PicCollage
Cancel on iPhone / App Store (iOS)
- Open Settings on your iPhone.
- Tap your name, then tap Subscriptions.
- Select PicCollage and tap Cancel Subscription.
Cancel on Android / Google Play
- Open the Google Play app on your device.
- Tap your profile icon, then Payments & Subscriptions > Subscriptions.
- Select PicCollage and tap Cancel Subscription.
Cancel from inside the PicCollage app (iOS and Android)
- Open the PicCollage app and tap the VIP banner.
- Tap Help Me Get There and complete the short survey.
- Tap the × then choose Cancel Subscription/Free Trial, or note the expiry date if already cancelled.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, you generally retain access to VIP features until the current billing period ends. The app will continue to function on the free tier after expiry.
Renewal and billing
Canceling prevents future automatic renewals; it does not usually produce a prorated refund unless the store policy allows it. Store billing controls whether renewal stops immediately or at period end.
Data and content
Your created collages and account data remain in the app unless you delete them. Download or back up any important work before removing the app or signing out to avoid accidental loss.
Will I get a refund?
Apple (App Store) refunds
All in-app purchases and refund requests for App Store purchases must be handled directly through Apple via your Apple ID. PicCollage cannot process refunds for App Store purchases.
Google Play refunds
If you request a refund within 48 hours of purchase, submit it via Google Play’s refund mechanism. For requests within 15 days, you may also contact PicCollage with the Google Play order number (starts with GPA.) and a reason for consideration.
Free trial rules and exceptions
- Free trials are 7 days. Cancel at least 24 hours before the trial ends to avoid automatic billing.
- If a trial converts to a paid subscription because cancellation was not made in time, refund options depend on the store and any discretion PicCollage may apply for Google Play cases.
PicCollage plans and pricing
Available plans
The following prices were observed on the South African App Store listing for PicCollage in 2024/2025.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly VIP Subscription | R84.99 | Monthly | Full VIP access, removes watermark and ads |
| Annual VIP for Collage Makers | R629.99 | Annual | Full VIP access, removes watermark and ads |
| Remove Watermark and Ads (one-off) | R39.99 | One-off | Removes watermark and ads only |
Your consumer rights in South Africa
Who handles billing and refunds
PicCollage acts as the content provider. Billing, cancellations and refunds are mediated by the app stores (Apple or Google), which determine your ability to claim refunds in South Africa.
Cooling-off and dispute options
- There is no automatic statutory 14-day cooling-off for digital content in South Africa; remedies depend on transparency of trial terms and store policies.
- If you believe a subscription converted unintentionally or terms were misleading, you can escalate with your payment provider (chargeback) or lodge a complaint with the National Consumer Commission.
- Keep receipts, order numbers and evidence of cancellation attempts to support any dispute.
Customer experiences
Positive feedback
- Users praise PicCollage for ease of use, fast collage creation and creative tools suitable for all ages.
- Many users find the free version adequate for basic creative tasks without subscribing to VIP.
Negative feedback
- Common complaints include unexpected charges when free trials auto-convert and difficulty obtaining refunds.
- Some users report that the most appealing stickers, backgrounds and templates are locked behind VIP, and mention technical issues such as crashes or lost collages.
Documentation checklist
What to collect before contacting support or your bank
- Proof of purchase or receipt from the App Store or Google Play.
- Google Play order number (starts with GPA.) if applicable.
- Account email, Apple ID or Google account used for the purchase.
- Screenshots showing subscription status, cancellation attempts, trial expiry dates and charge dates.
Why this matters
App stores and payment providers require clear evidence when assessing refund or chargeback requests. Well-organised documentation shortens resolution time.
Common mistakes
Assuming PicCollage can directly cancel store subscriptions
Many users expect PicCollage to stop App Store or Google Play billing. In reality, you must cancel via your Apple ID or Google Play account. Contacting PicCollage will not stop a store-managed subscription.
Missing the trial cancellation window
Users sometimes cancel too late and are charged when the trial converts. Cancel at least 24 hours before trial end to prevent automatic annual conversion. Keep the cancellation confirmation as proof.
Comparative recap
Quick comparison of plans
Summary table
| Plan | Price | Cancellation route | Refund likelihood |
|---|---|---|---|
| Monthly VIP Subscription | R84.99 | App Store / Google Play | Low (store policy applies) |
| Annual VIP for Collage Makers | R629.99 | App Store / Google Play | Low (store policy applies; Google Play requests within 15 days may be considered) |
| Remove Watermark and Ads (one-off) | R39.99 | App Store / Google Play | Dependent on store refund rules |
After cancelling
Immediate steps to verify cancellation
- Open your App Store or Google Play subscriptions list and confirm PicCollage shows as canceled or with an expiration date.
- Save a screenshot of the cancelled subscription page showing the expiry date as proof.
Next steps if you need a refund or further help
- Request refunds through Apple or Google Play according to their published procedures.
- If unsuccessful and you paid by card, consider contacting your card issuer for a chargeback with your supporting documents.
Address
Primary operational address
PicCollage (operations)
3F, No. 102, Guangfu S. Road, Daan District, Taipei, Taiwan
Other contact notes
PicCollage also lists alternative mailing addresses for international contact, but billing-related disputes are controlled by Apple or Google depending on where you purchased the subscription.