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Cancel PLANNER 5D
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Planner 5D service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Planner 5D: Easy Method
What is Planner 5D
Overview
Planner 5D is a cloud-based design tool for creating 2D and 3D floor plans and interior designs. It runs in browsers and as native apps (iOS, Android, Mac), and uses a subscription and in‑app purchase model.
Main uses
Typical users include homeowners, students, educators and interior-design hobbyists who need quick visualisations. The product offers catalog purchases, render credits and multiple subscription tiers.
How to cancel Planner 5D
Web (Planner 5D website)
- Sign in at Planner 5D website and go to Profile → Subscription or Billing.
- Click “Cancel”. Cancel at least 24 hours before the next billing cycle to prevent renewal.
- Access remains until the end of the paid period; Planner 5D does not refund the last completed payment.
- More details: Web cancellation guide.
iOS (Apple App Store)
- Open iOS Settings or the App Store, go to Subscriptions, select Planner 5D and tap Cancel Subscription.
- Deleting the Planner 5D app does not cancel your subscription.
- Apple controls billing and refunds for App Store purchases; Planner 5D cannot cancel or refund App Store subscriptions directly.
- More details: iOS cancellation guide.
Android (Google Play)
- Open Google Play Store → Menu → Subscriptions → Planner 5D → Cancel.
- Deleting the app does not cancel the subscription.
- Google Play manages refunds and chargebacks for purchases made through Play; Planner 5D cannot process those refunds directly.
- More details: Android cancellation guide.
What happens when you cancel
Access and renewal
When you cancel a subscription it will not renew at the next billing date provided cancellation is completed in time. For web subscriptions you must cancel at least 24 hours before renewal.
You retain full access until the end of the paid period even after cancellation; the subscription simply stops renewing.
Data and projects
Your projects and account data remain associated with your account after cancellation unless you delete the account. Saved designs are generally preserved for later reactivation.
If you delete your account separately, downloadable or export your work beforehand to avoid accidental data loss.
Will I get a refund?
Planner 5D refund policy
Planner 5D states subscriptions and delivered digital content are non‑refundable once delivery has begun. Unused time in a subscription is generally non‑refundable, though access continues until the end of the paid period.
Full policy details: Planner 5D refund page.
Platform store refunds and exceptions
- Purchases via Apple App Store, Google Play or Microsoft Store must follow those platforms’ refund procedures; Planner 5D cannot directly issue those refunds.
- If digital content is defective, report it promptly; Planner 5D may consider exceptions if a defect is proven and reported within 14 days of purchase.
Planner 5D plans and pricing
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly Subscription (Mac app) | R399.99 | 月額 | Full premium access |
| Yearly Subscription (Mac app) | R1,499.99 | 年間 | Full premium access |
| PRO yearly with trial (Mac app) | R7,999.99 | 年間 | PRO tier with trial |
| Lifetime (Mac app) | R1,999.99 | 一回 | Unlimited full catalog access |
| Unlimited full catalog access (Mac app) | R599.99 | 一回 | Unlimited catalog access |
| 20 HD Renders | R199.99 | 一回 | 20 HD render credits |
| Full catalog for 30 days | R199.99 | 30日 | Full catalog access for 30 days |
| 100 HD Renders | R599.99 | 一回 | 100 HD render credits |
| House design (iOS/iPad) | R399.99 | 月額 | House design features |
| Interior design annual (iOS/iPad) | R999.99 | 年間 | Interior design features |
| Interior design annual (higher tier, iOS/iPad) | R2,299.99 | 年間 | Interior design features |
| Interior design annual (even higher tier, iOS/iPad) | R2,499.99 | 年間 | Interior design features |
| Interior design weekly (iOS/iPad) | R144.99 | 週額 | Interior design features |
| Full catalog for 30 days (iOS/iPad) | R149.99 | 30日 | Full catalog access |
| Full catalog access for 1 year (iOS/iPad) | R299.99 | 年間 | Full catalog access |
Notes on prices
These in‑app prices are the Apple App Store listings visible in South Africa (early 2026). Most prices are in ZAR.
Some App Store listings may display inconsistent or seemingly USD values for certain items; verify in the store before purchase.
Your consumer rights in South Africa
Key consumer protections
Under South African consumer law (Consumer Protection Act) you have rights to honest and transparent billing and truthful marketing. Misleading free‑trial promises and unexpected charges may be unlawful.
Remedies and next steps
- If you believe you were misled or charged unfairly, contact your payment provider (bank/card issuer) to dispute the charge.
- You can also lodge a complaint with the National Consumer Commission or seek alternative dispute resolution if Planner 5D does not resolve the issue.
Customer experiences
Positive feedback
Independent review sites indicate many South African users find Planner 5D easy to use and effective for 3D design and education tasks.
See user reviews on Capterra and GetApp: Capterra (ZA) and GetApp (ZA).
Complaints and issues
There are notable complaints about unexpected charges after trials, difficulty cancelling, and refusals of refunds reported on Trustpilot.
Read representative reports: Trustpilot.
Documentation checklist
What to collect
- Account email and username used with Planner 5D.
- Order receipts, screenshots of subscription status, App Store / Play Store purchase history.
- Dates and timestamps of trial start, charge dates, and cancellation attempts.
How to prepare for disputes
- Save correspondence with Planner 5D support and any platform (Apple/Google) responses.
- Note the cancellation confirmation or lack thereof; capture screen evidence if cancellation does not register.
Common mistakes
Cancelling by deleting the app
Many users assume removing the app cancels subscriptions. This does not stop billing through the App Store or Google Play.
Always cancel via the store subscription settings or Planner 5D account page.
Expecting automatic refunds
Assuming unused subscription time will be refunded is a frequent error. Planner 5D typically does not refund unused time once service delivery has begun.
For platform purchases, follow Apple/Google refund routes rather than contacting Planner 5D for a direct refund.
Comparative recap
Table summary
| Method | How to cancel | Refund handled by | Notes |
|---|---|---|---|
| Web | Profile → Subscription/Billing → Cancel | Planner 5D (no refund for last payment) | Cancel ≥24 hours before renewal; access until period end |
| iOS (App Store) | iOS Settings or App Store → Subscriptions → Cancel | Apple App Store | Deleting app does not cancel; request refunds from Apple |
| Android (Google Play) | Play Store → Menu → Subscriptions → Cancel | Google Play | Deleting app does not cancel; request refunds from Google |
Quick recommendations
- Cancel through the same channel you purchased the subscription from (web, Apple, Google).
- Keep proof of cancellation and receipts for 30 - 90 days in case of billing disputes.
After cancelling
Check access and billing
Confirm your subscription page shows “Cancelled” or equivalent and note the final access end date. Monitor your bank/card statement for any unexpected charges.
Contact and appeals
- If you cancelled via web and need help: refer to the web cancellation guide here.
- For iOS cancellation guidance: iOS guide; for Android: Android guide.
- Refund policy and exceptions: Planner 5D refund page.
Address
Company address
Planner 5D, UAB, Antakalnio g. 17, Vilnius 10312, Lithuania.
Legal notes
The company also uses other office addresses in legal documents (for example Goštauto St. 12A) but the Antakalnio g. 17 address is used for recipient in cancellation templates.