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I hereby notify you of my decision to terminate the contract relating to the Prisma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prisma: Easy Method
What is Prisma
Overview
Prisma is a subscription-based app and web service that transforms photos into stylised artwork using AI-driven filters.
It offers free and premium tiers, with premium features including additional styles and HD saves.
How it works
Users upload photos in the app or on the web, choose a style, and Prisma processes the image on its servers to return the stylised result.
Subscriptions unlock premium styles and higher-resolution exports and are billed through the platform used to subscribe or directly via Prisma on the web.
How to cancel Prisma
Cancel via Apple App Store
- Open iOS Settings → tap your name → Subscriptions.
- Find Prisma in the list and choose Cancel Subscription.
- Prisma cannot cancel App Store subscriptions for you; use Apple Subscriptions in iOS Settings.
Cancel via Google Play
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Select Prisma and tap Cancel subscription, then follow on‑screen prompts.
- Prisma cannot cancel Google Play subscriptions on your behalf.
Cancel via web (direct subscription)
- Sign in to your Prisma account on the web and go to the subscription or billing page to cancel.
- If you cannot cancel online, contact Prisma support as described in their terms.
- For a general cancellation guide, see this cancellation guide.
What happens when you cancel
Access after cancellation
You typically retain paid features until the end of the paid billing period you already paid for.
After the period ends, premium features are removed and the account reverts to the free tier.
Renewal and billing
Cancellation stops future recurring charges; it does not usually provide a refund for the current billing period.
If you subscribed through Apple or Google, billing and renewals are handled by those platforms.
Data and account
Your account and previously created images usually remain available under Prisma’s data retention practices.
If you need data deletion or export, contact Prisma support or check account settings on the web.
Will I get a refund?
Prisma policy
Prisma's terms state they are not required to offer refunds and do not refund unused portions, subject to mandatory legislation.
That policy means refunds are generally not provided by Prisma directly for unused time.
Refunds for platform purchases
For in-app purchases via Apple or Google, refund requests must be submitted to Apple or Google themselves; Prisma cannot process those refunds.
Use the App Store or Google Play refund process for platform purchases.
Exceptions and mandatory rights
- Local consumer law may require a remedy or refund if the service is defective or not as described.
- If you believe you have a statutory right to a refund, document the issue and seek a remedy under South African consumer protection laws.
See Prisma’s terms for the formal company policy: Prisma Terms.
Prisma plans and pricing
Pricing overview
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Premium Weekly | R34.99 | 週 | Access to all Premium styles and HD saves |
| Premium Monthly | R84.99 | 月額 | Access to all Premium styles and HD saves |
| Premium Monthly (higher tier) | R129.99 | 月額 | Same as above (likely non-discounted) |
| Premium Annual - Discounted | R349.99 | 年間 | Access to all Premium styles and HD saves |
| Premium Annual | R489.99 | 年間 | Standard annual rate |
| Premium Annual (lower tier) | R259.99 | 年間 | Promotional lower annual rate |
| Premium 1 Year (mid tier) | R349.99 | 年間 | Alternative pricing tier |
| Prisma Premium - 1 Year (highest tier) | R699.99 | 年間 | Possibly includes longer-term or bundle access |
Notes on pricing
Prices reflect overlapping subscription tiers as displayed in the South Africa App Store and may vary by promotion or purchase time.
Always check the purchase screen or your subscription receipt for the exact price you were charged.
Your consumer rights in South Africa
Consumer Protection Act (high level)
South African consumer law may provide remedies if a service is defective, not delivered, or materially different from its description.
These statutory rights can override a provider’s stated "no refunds" policy in some circumstances.
Platform purchases and rights
Purchases through Apple or Google are subject to the platform's refund and dispute processes, which may offer time-limited options.
If a platform refund is granted, the platform usually reverses the charge rather than the app developer issuing the refund.
How to pursue a remedy
- Gather proof: receipts, screenshots, and a clear description of the defect or problem.
- Contact Prisma support first (for web subscriptions) and follow the platform dispute process for App Store/Google Play purchases.
Customer experiences
Positive feedback
Users commonly praise Prisma's artistic filters and the ability to convert photos into striking, paint‑like artworks.
Many cite the creative results and ease of producing stylised images as strengths.
Negative feedback
Complaints include forced subscription models, payment requirement for trials, and server capacity or processing delays.
Other reported issues are resolution limits (e.g., capped at 1080px), square-only outputs, limited filter control, and occasional app freezes.
Documentation checklist
What to gather
- Subscription receipt or transaction ID (from Apple/Google receipt or Prisma web invoice).
- Account email and the date you were charged or the renewal date.
- Screenshots showing the subscription, billing page, or error messages.
How to provide it
- For App Store/Google Play purchases, use the platform’s support/refund process and attach receipts/screenshots.
- For web subscriptions, attach documentation when contacting Prisma support or using account billing pages.
Common mistakes
Cancelling on the wrong platform
Example: cancelling the Prisma app but not cancelling the subscription in Apple Subscriptions or Google Play.
Always cancel through the same account and platform used to subscribe to avoid continued billing.
Assuming an automatic refund
Example: thinking cancellation automatically refunds unused time. Prisma’s terms typically do not refund unused portions.
If you believe you qualify for a statutory refund, follow the consumer rights process and keep documentation.
Comparative recap
| Feature | Method | 期間 | Notes |
|---|---|---|---|
| Common cancellation route | Apple/Google app stores or Prisma web | 月額 / 年間 | Cancel via the platform that processed the payment; Prisma cannot cancel platform subscriptions |
| Refund handling | Platform or Prisma (web purchases) | 月額 / 年間 | Prisma’s policy: no refunds generally; Apple/Google have their own refund processes |
| Lowest listed price | Promotional weekly plan | 週 | Example: R34.99 weekly as displayed in the South Africa App Store |
After cancelling
Next steps
- Confirm cancellation via the platform email receipt or subscription page.
- Keep records of the cancellation confirmation and your last payment receipt.
Helpful links
Address
Office address
11 Maury Avenue, Potchefstroom, 2520, South Africa
Contact note
If you need official support for a web subscription, check your Prisma account billing page or contact Prisma via the channels listed in their Terms.