Cancellation Propstream: Easy Method

What is Propstream

Overview

Propstream is a subscription-based SaaS platform for real estate investors that provides national property data, lead-generation tools, and analytics. It helps users find properties, export leads, and manage lists for marketing campaigns.

Who uses it

Typical users include real estate investors, agents, wholesalers, and marketers who need large datasets and direct-mail or skip-tracing tools. Plans scale by usage and team access to accommodate solo users and small teams.

How to cancel Propstream

Before you start

Gather your account email, billing details, and any confirmation numbers from your signup or trial. This speeds up the cancellation process and helps customer service locate your account.

Step-by-step cancellation

• Log in to your Propstream account and open the Account or Billing section.
• Look for a Cancel Subscription, Manage Plan, or Billing Preferences option.
• Follow the on-screen prompts to cancel; confirm when asked to stop recurring billing.
• If you cannot cancel online, contact customer support by email or the mailing address on file and request written confirmation of cancellation.
• Keep a copy of cancellation confirmation (email or screenshot) and note the cancellation date and any reference number.

What happens when you cancel

Access and features

After cancellation, your access typically continues until the end of the current paid period. You may lose access to features, saved leads, and exports once the subscription period ends.

Account and data retention

Data retention policies vary; some data may be kept for a limited period while the vendor stores account records. Export any important lists, reports, or saved properties before your access ends.

Will I get a refund?

Standard policy

Refund eligibility depends on Propstream’s billing and refund policy. Monthly charges are often non-refundable for elapsed service periods, but specific cases vary by provider policy.

Exceptions and actions

• If you were charged incorrectly, contact support and request a billing review with documentation.
• If you cancelled during a free trial, ensure cancellation was completed before the trial ends to avoid conversion to a paid plan.
• Retain proof of cancellation and any communications to support refund claims or disputes with your payment provider.

Propstream plans and pricing

Pricing summary

Pricing is listed in USD. Users in South Africa must convert using the current USD - ZAR exchange rate for local cost estimates.

Plan features at a glance

Plans differ by saves/exports, team seats, included tools (skip tracing, Lead Automator), and marketing credits. Annual billing typically reduces the monthly equivalent rate.

Your consumer rights in South Africa

General protections

South African consumer law requires fair, honest contract terms and clear disclosure of pricing and renewal terms. You are entitled to transparent information about subscription charges and cancellation procedures.

Practical steps and remedies

• Keep records of the agreement, invoices, and communications when disputing charges.
• If you believe terms were unfair or unclear, you may lodge a complaint with the National Consumer Commission or seek legal advice.
• Consider payment reversals (bank dispute/chargeback) if unauthorized charges occur, after attempting direct resolution with the provider.

Customer experiences

Common positive feedback

Customers often praise extensive property data, export capacity, and tools like skip tracing and Lead Automator for campaign use. Higher‑tier plans receive consistent mention for team access features.

Common criticisms

Users sometimes report difficulties cancelling via the web interface, unexpected renewals after trials, and the need to back up data before losing access. Billing disputes usually revolve around trial conversions and prorated refunds.

Documentation checklist

What to save before cancelling

• Account email, username, and subscription plan details.
• Transaction receipts, invoices, trial start/end dates, and payment method records.
• Exports of leads, saved lists, reports, or any data you need to keep.

What to gather for disputes

• Cancellation confirmation (email or screenshot) and time/date stamp.
• All correspondence with support, including support ticket numbers.
• Bank or payment statements showing the disputed charge.

Common mistakes

Assuming cancellation is automatic

Many users assume deleting the app or stopping use cancels billing. You must explicitly cancel the subscription in the account billing settings or via customer support.

Not saving important data

Failing to export leads, lists, and reports before access ends often causes permanent loss of work. Always back up data prior to cancelling or at the earliest sign of account termination.

Comparative recap

Quick comparison

The table below summarizes key differences in price, monthly allowances, and team seats to help choose the appropriate plan before cancelling or downgrading.

How to read the table

Compare monthly cost, annual equivalent, and included capacities (saves/exports and seats) to match your usage needs and avoid overpaying when switching plans.

After cancelling

Immediate actions

Confirm you received written cancellation confirmation and save it. Export any final data and remove stored payment methods from the account if possible.

Monitoring and follow-up

• Check your bank or card statements for any unexpected post‑cancellation charges.
• If billed incorrectly after cancellation, contact support immediately and follow up in writing.
• If you used a free trial, verify the trial end date to ensure it did not auto-convert without notice.

Address

Mailing address for cancellation or correspondence

Customer Service Department EquiMine, 26457 Rancho Parkway South, Lake Forest, CA 92630, United States

Notes about using the address

Send any written cancellation requests and keep proof of postage or delivery. Include your account details and request written confirmation of receipt and cancellation.