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Cancel PRTG
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Prtg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prtg: Easy Method
What is PRTG
Overview
PRTG is an IT infrastructure monitoring solution by Paessler that tracks network devices, services and applications in real time. It provides dashboards, alerts and historical metrics to help maintain uptime and performance.
Key functions
Core features include sensor-based monitoring, customizable alerts and mobile app access for on-call teams. PRTG scales from small offices to large enterprise environments.
How to cancel PRTG
If you purchased via Paessler shop (direct)
- Log in to your Paessler portal account and locate your subscription or shop order.
- Contact Paessler support or the shop/sales contact before your contract term ends to notify them of cancellation.
- Note: enterprise subscriptions are commonly sold as 3‑year contracts with annual billing; cancel before the end of the term to avoid automatic renewal.
- Refer to Paessler customer service for portal and contact details: Paessler Customer Service.
If you purchased via App Store or Google Play
- App Store and Google Play purchases are normally managed by the respective store; follow the store’s cancellation and refund process.
- Paessler provides no specific App Store/Google Play cancellation instructions; consult the app store’s support pages for steps and timelines.
What happens when you cancel
Access and data
When a paid subscription is cancelled and the current term ends, access to paid features ends at that point. PRTG may revert to the freeware mode (limited sensors) if licensing lapses.
Renewal and billing
Cancelling before the contract end prevents automatic renewal. For Paessler direct contracts, be aware of the three‑year contract structure with annual billing when planning cancellation timing.
Will I get a refund?
Official Paessler policy
There is no publicly documented refund policy on Paessler’s official pages. Paessler does not advertise a standard refund or 14‑day return right for paid subscriptions.
Exceptions and third‑party plugins
- Some third‑party PRTG plugin vendors can offer refunds in exceptional cases; individual vendors may provide a short demo period (for example, a 7‑day demo noted by one plugin site).
- For third‑party plugin purchase details see the vendor page: PRTG Plugins (third‑party).
PRTG plans and pricing
Pricing summary
No up‑to‑date public list prices were found in the verified sources. For exact licensing costs, request a quote from Paessler or your authorised reseller.
How to request pricing
Contact the Paessler portal or your reseller to obtain current pricing and options including enterprise contracts and maintenance terms.
| Plan | Period (期間) | Price (ZAR) |
|---|---|---|
| PRTG Enterprise / Licensed | Contact for details | Contact for pricing |
| PRTG Free (limited sensors) | Perpetual | No charge |
Your consumer rights in South Africa
Cooling-off and e‑commerce rights
There is no Paessler‑specific South African refund policy published in the verified sources. Consumers should rely on general e‑commerce and app store rules when applicable.
Trial period and support
Paessler offers a 30‑day free trial; after the trial the product may revert to freeware status with limited sensors. This trial is a key chance to evaluate before paying.
Customer experiences
Positive feedback
Users frequently praise PRTG’s fast deployment, intuitive interface and comprehensive monitoring features. Mobile app functionality and scalability are commonly noted strengths.
Negative feedback
Common complaints include perceived high cost and occasional support quality issues such as slow response or unsatisfactory technical help.
See aggregated reviews for context: GetApp South Africa and Trustpilot summaries.
Documentation checklist
Required information
- Account login and portal username.
- Order number, invoice or license key for the subscription.
- Purchase date and contract or renewal dates.
Optional supporting documents
- Proof of payment, purchase receipts and bank statements.
- Screenshots of portal subscription page and any email confirmations.
Common mistakes
Timing and contract misunderstandings
Waiting until after the renewal date is a common error; Paessler enterprise licenses are often three‑year contracts with annual billing, so cancel early enough to stop renewal.
Expecting automatic refunds
Assuming a refund will be granted without a documented policy is risky. Many users expect refunds that Paessler does not publicly guarantee.
Comparative recap
At a glance
| Feature | Paessler (direct) | App Store / Google Play | Reseller (ASD) |
|---|---|---|---|
| Who manages cancellation | Paessler portal / shop | App store provider | Local reseller (contact reseller) |
| Refund likelihood | No public refund policy; refunds unlikely | Governed by store refund rules | Subject to reseller terms |
| Typical contract length | 3‑year contracts common with annual billing | Store subscription terms vary | Depends on reseller agreement |
| Support contact | Paessler customer service | App store support | Reseller support (local) |
Quick decision points
Identify your purchase channel, check the purchase date and contract term, then contact the responsible party (Paessler portal, app store, or reseller) well before renewal.
After cancelling
Immediate next steps
- Confirm cancellation in writing and save any confirmation emails or portal messages.
- Export or back up monitoring data and configuration before access to paid features ends.
Useful links
- Paessler customer service and portal: https://www.paessler.com/manuals/prtg/customer_service
- Third‑party plugin purchase and refund notes: PRTG Plugins (third‑party)
- Reviews and user feedback: GetApp South Africa, Trustpilot
Address
Distributor address
Africa Solution Distributor (ASD) - Registered address:
UNIT 25 CAMBRIDGE OFFICE PARK, 5 BAUHINIA ROAD, HIGHVELD TECHNOPARK, CENTURION, 0157, Pretoria, South Africa
Mailing tips
If you need to contact the local distributor, include your Paessler order number, license key and clear contact details. Keep copies of all correspondence for dispute resolution.