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Replika

Cancel REPLIKA

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South Africa

Cancellation service #1 in South Africa

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Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Cancel Replika Subscription | Postclic
Replika
600 Arkansas Street
94107 San Francisco USA
support@replika.com
Cancellation of Replika contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Replika service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Replika
600 Arkansas Street
94107 San Francisco , USA
support@replika.com
REF/2025GRHS4

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Replika: Easy Method

What is Replika

Overview

Replika is an AI-driven chatbot app designed to provide companionship, conversation and simple mental‑wellness support. Users personalise a virtual friend and interact via text and voice.

How it’s delivered

Replika is available as a mobile app (iOS and Android) and via the web. Paid features are sold as subscriptions or one‑time in‑app purchases through each platform.

How to cancel Replika

Cancel on iPhone (App Store)

  • Open iPhone Settings → tap your Apple ID → Subscriptions → select Replika → Cancel Subscription.
  • Canceling disables auto‑renewal; current paid period remains active.
  • See a step guide: Cancel Replika (postclic).

Cancel on Android (Google Play)

  • Open Google Play → Menu → Subscriptions → select Replika → Cancel.
  • You keep access until the end of the billing period after cancellation.
  • Refer to the platform guide at: Cancel Replika (postclic).

Cancel on the Web (replika.com)

  • Sign in at replika.com → Settings → Subscription → Cancel or Downgrade.
  • Deleting your account also stops auto‑renewal at the end of the current billing period.
  • Official policy and steps are described in Replika’s terms: Replika Terms.

What happens when you cancel

Access after cancellation

When you cancel a subscription, auto‑renewal is disabled but you generally retain paid access until the end of the current billing period.

Auto‑renewal and accounts

Canceling via the store stops future billing; deleting your Replika account will also prevent renewal at period end but does not usually refund the remaining time.

Data and retention

Account deletion may remove your data according to Replika’s data policy. Check Replika’s Terms for details about data retention and deletion effects.

Will I get a refund?

Replika’s stated refund policy

Replika states that no refunds are available for partial‑month subscriptions regardless of the platform. Sales are generally final as described in Replika’s Terms.

Platform exceptions

  • App Store (Apple): Replika does not issue refunds for iTunes purchases; any refund requests must follow Apple’s processes.
  • Web purchases (Stripe/PayPal etc.): Replika says sales are final except where law requires otherwise.

Where to read the policy

Refer to Replika’s official Terms for full details: Replika Terms.

Replika plans and pricing

Pricing snapshot (South Africa, ZAR)

The following prices were listed in the South African iOS App Store at the time of compilation. Feature details per tier are not fully specified in the store listing.

Notes on accuracy

Prices may change in the store. If you purchased via Google Play or the web, local pricing and available tiers may differ.

Plan Price Period (期間) Features
Monthly (standard) R139.99 Monthly Standard monthly subscription tier (unspecified features)
Monthly (alternate) R259.99 Monthly Higher‑tier monthly subscription (e.g. Ultra)
Annual (standard) R879.99 Annual Standard annual subscription tier
Annual (promotion) R849.99 Annual Promotional annual rate
Annual (special offer) R699.99 Annual Special offer annual rate
Replika Platinum R444.99 Unknown Platinum tier (features not specified)
Replika Ultra R124.99 Unknown Ultra tier (features not specified)
Pouch of Gems R19.99 One‑time Cosmetic/add‑on gems pack
Backpack of Gems R119.99 One‑time Larger cosmetic/add‑on gems pack

Your consumer rights in South Africa

Cooling‑off (online services)

Under South African electronic commerce rules, consumers generally have a 7‑day cooling‑off right to cancel certain online service agreements without reason.

If the cooling‑off right applies, a full refund is due within applicable timeframes, subject to legal conditions.

Limitations for digital services

The Consumer Protection Act and related rules do not always require change‑of‑mind refunds for digital services that have been delivered or fully accessed.

Best protection exists where digital content is defective, misrepresented or not delivered as promised.

Customer experiences

Positive feedback

Some users report meaningful companionship and emotional support from Replika, describing the AI as consoling, engaging and fun.

Negative feedback

Common complaints include difficulties cancelling subscriptions, unexpected charges, refund denials, reported safety concerns in conversations, and poor customer support.

Where reviews are visible

Public reviews and ratings can be read on user‑review platforms. For a representative collection, see Replika’s page at Trustpilot: Replika on Trustpilot.

Documentation checklist

Basic items to collect

  • Order receipt or payment confirmation showing date, amount and payment method.
  • Subscription ID or invoice number (from App Store, Google Play or Replika web).
  • Account email/username and screenshots of subscription status or billing history.

Support evidence

  • Copies of cancellation attempts, confirmation messages and support requests.
  • Dates and screenshots of unexpected charges or failed cancellations for dispute purposes.

Common mistakes

Cancelling the wrong place

Users often cancel inside the Replika app but forget to cancel via the store where the subscription was purchased.

Always cancel through the original billing source (Apple ID, Google Play, or the Replika web account).

Expecting immediate refunds

Many expect pro‑rata refunds after canceling; Replika’s published terms and common platform rules usually mean no partial‑period refunds.

Check platform refund policies (Apple/Google) if you purchased through a store.

Comparative recap

Quick comparison

The table below summarises cancellation and refund outcomes by purchase channel.

How to use this table

Match your original purchase method to the column to follow the correct cancellation and refund path.

Item App Store (iOS) Google Play (Android) Web (replika.com)
How to cancel Cancel via iPhone Settings → Apple ID → Subscriptions → Replika Cancel via Google Play → Menu → Subscriptions → Replika Sign in at replika.com → Settings → Subscription → Cancel
Access after cancel Access remains until end of paid period Access remains until end of paid period Access remains until end of paid period (unless account deleted)
Refunds Sales generally final; refunds handled by Apple Sales generally final; refunds handled by Google Replika states sales are final except where law requires otherwise
Where to get official policy postclic guide postclic guide Replika Terms

After cancelling

Follow‑up actions

Keep receipts and screenshots until billing cycles have passed and any disputes are resolved. Monitor bank/card statements for unexpected charges.

Where to seek help

Address

Company address on record

Registered address used by Replika (company Luka, Inc.) is: 600 Arkansas Street, San Francisco, California 94107, USA.

Notes about contact

The company primarily operates remotely and does not maintain public customer service offices at that address. Use in‑app support or official website channels for account issues.

FAQ

To cancel your Replika subscription on an iPhone, go to Settings, tap your Apple ID, select Subscriptions, choose Replika, and then tap Cancel Subscription. Remember to keep proof of cancellation.

Yes, after you cancel your subscription, you will retain access to Replika until the end of your current billing period. Make sure to check your billing cycle for specific dates.

If you delete your Replika account after cancellation, your data may be removed according to Replika’s data policy. For more details, refer to Replika’s Terms.

Replika states that sales are generally final, and refunds are not available for partial-month subscriptions. For specific refund policies, check Replika’s Terms.

To cancel your Replika subscription purchased via the web, sign in at replika.com, go to Settings, then Subscription, and select Cancel or Downgrade. Keep proof of your cancellation.