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Cancel REVENUECAT
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Revenuecat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Revenuecat: Easy Method
What is RevenueCat
Overview
RevenueCat is a SaaS platform that simplifies in-app subscription management for developers. It centralises receipts, entitlements, and revenue reporting across app stores and payment processors.
Purpose
Developers use RevenueCat to integrate subscription logic once and support Apple, Google Play, Stripe (web), and other platforms. It reduces the complexity of handling platform differences and analytics.
How to cancel RevenueCat
App Store (iOS) - user-driven
- Open Apple subscription settings on your iPhone, iPad, or via your Apple ID on the web.
- Find the subscription and choose Cancel Renewal - Apple requires the user to cancel manually.
- Developers (and RevenueCat) cannot cancel App Store subscriptions on a user’s behalf.
Google Play (Android) - user or developer
- Users can cancel via the Play Store app or web subscription settings.
- Developers may also cancel subscriptions via the Google Play Console or via RevenueCat (dashboard or API).
- RevenueCat will detect cancellations automatically when Play Store notifications/events are processed.
Web / Stripe - developer-controlled
- Web (Stripe) subscriptions can be cancelled by developers through the Stripe dashboard or API.
- RevenueCat will detect Stripe cancellations automatically and update entitlements accordingly.
- If you offer both app-store and web billing, follow the specific platform steps for each purchase.
What happens when you cancel
Access and entitlements
When a subscription is cancelled, RevenueCat will update the customer's entitlements according to the platform rules and your app's configuration.
Entitlements may remain active until the current paid period ends, depending on the original purchase and platform policy.
Billing and renewal
Cancellation stops future renewals; it does not necessarily trigger an immediate refund.
For App Store subscriptions, the user’s subscription usually remains active until the end of the paid period unless Apple refunds and expires the subscription.
Data and analytics
RevenueCat records cancellation events and reflects them in reporting and dashboards once platform notifications or polling detects the change.
Detection timing depends on the platform and notification configuration you have enabled.
Will I get a refund?
App Store (Apple)
Apple does not allow developers to issue refunds directly. Users must contact Apple Support to request refunds.
RevenueCat will detect refunds made by Apple when platform notifications or configured settings provide that information.
Google Play
Developers can issue refunds for Google Play subscriptions via the RevenueCat dashboard or REST API, or through the Play Console.
Note that RevenueCat may take up to 24 hours to detect refunds issued through Google Play.
Web / Stripe and virtual currency
Developers can refund purchases via the Stripe dashboard or API. RevenueCat auto-detects Stripe refunds and will immediately revoke access for refunded items.
For virtual currency, refunds adjust balances: subscriptions are prorated, one-time purchases are removed, and balances are floored at zero. Partial Google Play refunds may be treated as full refunds and may not remove currency as expected.
Refund Control (Apple)
RevenueCat offers automated handling for Apple refund requests; developers can set default stances (neutral, decline, grant) and configure by app or market to influence Apple’s decision window.
This feature helps automate responses to refund requests but does not bypass Apple’s refund policies.
RevenueCat plans and pricing
Pricing summary
RevenueCat offers a Free plan with core features and a usage-based Pro plan billed in USD.
No official ZAR pricing is provided; fees are USD-based and billed monthly based on MTR usage.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Free Plan | USD 0 (up to USD 2,500 MTR/month) | Monthly | All core features unlocked |
| Pro Plan | 1% of MTR (in USD) after USD 2,500 | Monthly | Full features, integrations, charts, experiments, priority support |
Your consumer rights in South Africa
Cooling-off and returns
South Africa's Consumer Protection Act provides cooling-off or return rights typically in the range of 7 to 14 days under certain conditions.
However, digital content and services (including in-app subscriptions) may be excluded from cooling-off if the consumer has already begun using the service.
Platform vs local law
Refund and cancellation handling for in-app purchases are governed primarily by the platform (Apple, Google Play, Stripe), not by RevenueCat itself.
Consumers and developers in South Africa should consult both platform policies and national consumer protection regulations to determine their rights in specific cases.
Customer experiences
Positive feedback
- Users praise RevenueCat for simplifying in-app subscriptions and abstracting platform complexity.
- Reviewers report high overall ratings for ease of use, features, and value, with useful dashboard and SDK tools.
- Some reviewers note quick support responses and effective App Store support.
Negative feedback
- Other customers report poor support, spotty documentation, API inconsistencies, and occasional downtime.
- Reported issues include inaccurate revenue calculations in charts, delays in event syncing, and slow response times.
Documentation checklist
Notifications and detection
- Enable platform server notifications so RevenueCat can detect cancellations and refunds automatically.
- For consumables and refunds, configure purchase keys and any required webhook settings.
Refunds and cancellation settings
- Verify whether you need to use the RevenueCat dashboard or platform console to cancel or refund (Google Play and Stripe support developer-initiated actions; Apple does not).
- Consider enabling Refund Control (Apple) if you want automated responses to Apple refund requests.
Common mistakes
Assuming RevenueCat can cancel all subscriptions
A frequent mistake is assuming RevenueCat can cancel App Store subscriptions - Apple requires the user to cancel and does not permit developer-initiated cancellations.
Always check which platform allows developer cancellations before attempting to cancel on behalf of a user.
Expecting immediate detection or currency adjustments
Some expect instant detection of refunds or cancellations; detection timing varies by platform and configuration - Google Play refunds can take up to 24 hours to appear in RevenueCat.
Virtual currency refunds have platform-specific behaviors (partial Google Play refunds may be treated as full), so test edge cases.
Comparative recap
At-a-glance comparison
| Platform | Can developer cancel? | Who issues refunds? | RevenueCat detection notes |
|---|---|---|---|
| App Store (Apple) | No - user must cancel | Apple Support (users request refunds from Apple) | RevenueCat detects cancellations/refunds automatically if notifications are enabled |
| Google Play | Yes - via Play Console or RevenueCat | Developer (Play Console) or Google Play | RevenueCat detects automatically; refunds may take up to 24 hours to appear |
| Web / Stripe | Yes - via Stripe dashboard or API | Developer via Stripe | RevenueCat auto-detects Stripe cancellations and refunds; revocation is immediate |
Key notes
Platform policies determine final refund and cancellation mechanics; RevenueCat reflects those outcomes in entitlements and reporting.
Always enable server notifications and verify your integrations to ensure timely detection.
After cancelling
Confirm cancellation
- Ask the user to check their platform subscription settings (Apple ID subscriptions, Play Store subscriptions, or Stripe receipts).
- Verify the entitlement state in your app and in the RevenueCat dashboard after cancellation.
If you need a refund or further help
- For App Store refunds, the user must contact Apple Support directly.
- For Google Play or Stripe refunds, developers can issue refunds via the Play Console, RevenueCat dashboard/API, or Stripe dashboard/API.
Address
Registered mail address
RevenueCat’s Boston address for registered mail and official notices is provided for correspondence.
Address: 56 Broad St, Ste 14028, Boston, MA 02109, USA
Support channels
For operational or account questions, use the RevenueCat dashboard and official support channels accessible from your account.
Check your account settings for contact options and support levels corresponding to your plan.