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I hereby notify you of my decision to terminate the contract relating to the Sap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation SAP: Easy Method
What is SAP
Overview
SAP is a suite of enterprise software and cloud services for finance, procurement, supply chain, field service and core ERP functions used by organisations of all sizes.
Products include on‑premise and cloud offerings such as SAP S/4HANA Cloud, SAP Business One and specialised solutions like SAP Field Service Management.
How organisations use SAP
Companies use SAP to integrate business processes, improve reporting and manage transactions across departments and partners.
SAP is typically licensed as subscriptions for cloud services or via perpetual licences and support for on‑premise deployments.
How to cancel SAP
Cancel a subscription bought in the SAP Store (web)
- Log in to your SAP Store account.
- Go to My Account → Subscriptions and locate the subscription you want to end.
- Click "Cancel Subscription" or request termination effective the next available date.
- Note: SAP Support Engineers cannot cancel subscriptions on your behalf; cancellation must be done from the account that placed the order.
Mobile app and company‑managed services
- Uninstalling an SAP mobile app removes local storage of personal data but does not cancel cloud subscriptions.
- If your company purchased SAP through an enterprise agreement or reseller, contact your procurement or IT department to request cancellation.
- Keep account IDs, order confirmations and the authorised contact details ready when you request cancellation.
What happens when you cancel
Access and renewal
When you cancel a cloud subscription via the SAP Store it is terminated effective the next available date shown in your account.
Access may remain until the end of the paid period and the subscription will not auto‑renew after termination takes effect.
Data, backups and handover
Your tenant data, configuration and user accounts may become inaccessible after the service end date unless you export or request a data export beforehand.
Plan and schedule an export of critical data and configurations before cancellation to avoid unexpected data loss.
Will I get a refund?
SAP Store published policy
SAP Store policy states all orders are considered final - no refunds, returns or credits are possible for purchases made via the SAP Store.
That policy applies to standard Store purchases unless a different written agreement exists for enterprise contracts.
South African legal exceptions
- Under the Electronic Communications and Transactions Act (ECTA) there is a 7‑day cooling‑off right for services (from agreement date) or goods (from receipt).
- If ECTA applies, a full refund is due within 30 days of cancellation, less direct return costs.
- Under the Consumer Protection Act (CPA), purchases made via direct marketing may have a 5 business‑day cancellation right.
- Any contract penalty for cancellation must be reasonable and reflect actual loss, not be punitive.
SAP plans and pricing
Pricing summary
Below are published monthly prices in South African Rand as listed for SAP Africa offerings and selected cloud plans.
Prices are per user/resource or volume as specified and may require contacting SAP for quotes on additional products.
| Plan | Price | Period | Features |
|---|---|---|---|
| SAP Finance Base | R5 167.00 | Monthly | Financial, revenue, and cost accounting; reporting and compliance; cash, liquidity and working capital management; central payments and bank connectivity; foundational order‑to‑cash and procure‑to‑pay solution; extend and automate with SAP Build |
| SAP Finance Premium | R7 234.00 | Monthly | All capabilities in SAP Finance Base, plus subscription management; customer experience and enterprise service management; corporate expense management; procurement networks and orchestration; project and resource management |
| SAP Strategic Procurement | R42 904.00 | Monthly | Source‑to‑contract process: RFI/RFP events; contract creation with questionnaire‑based tool and built‑in clause library; supplier assessment and qualification; supplier performance portal |
| SAP Field Service Management, standard edition | R1 432.00 | Monthly | Production tenant of SAP Field Service Management, standard edition (per resource) |
| SAP Field Service Management, SME option | R1 829.00 | Monthly | Productive tenant of SAP Field Service Management, SME option, including mobile usage rights (per resource) |
| SAP Field Service Management - Crowd Service | R69 597.00 | Monthly | Crowd Service add‑on: per 10 000 transactions/year |
| SAP Field Service Management - Connector for SAP ERP | R60 072.00 | Monthly | Connector add‑on for integrating with SAP ECC or S/4HANA (flat fee) |
| SAP Field Service Management - Test Tenant | R36 349.00 | Monthly | Test tenant for cloud‑based SAP Field Service Management |
Your consumer rights in South Africa
ECTA cooling‑off right
The Electronic Communications and Transactions Act grants a 7‑day cooling‑off period for services (from agreement date) and for goods (from receipt).
If exercised, a full refund is due within 30 days, less any direct return costs where applicable.
Consumer Protection Act and penalties
- The Consumer Protection Act provides a 5 business‑day cancellation right for direct marketing purchases.
- Any cancellation penalty in a contract must be fair, reasonable and reflect actual loss rather than being punitive.
- Check whether your purchase was direct marketing or online retail, as rights and timeframes can differ.
Customer experiences
Positive feedback (typical)
Users praise SAP NetWeaver for integration power and enterprise reliability, and SAP S/4HANA Cloud for cloud‑first functionality and scalability.
SAP Business One is often noted as a comprehensive SME ERP solution with solid functionality for small and medium businesses.
Negative feedback (typical)
Reviews commonly point to perceived complexity, high implementation and customization costs, and a steep learning curve for several SAP products.
Specific products such as SAP Ariba and some S/4HANA Cloud scenarios are criticised for interface and reporting difficulties.
Documentation checklist
Essential documents to prepare
- Order confirmation or receipt showing purchase date and subscription ID.
- Account login details and the email address used to buy the subscription.
- Company authorisation letter or procurement contact details if cancellation is requested by a representative.
Optional supporting documents
- Screenshots of the subscription page in My Account → Subscriptions.
- Any written contract or reseller agreement that modifies Store policies.
- Evidence of direct marketing or promotional material if invoking CPA rights.
Common mistakes
Assuming support can cancel for you
Customers often contact SAP Support Engineers expecting them to cancel subscriptions; the SAP Store requires the account owner to cancel via My Account.
If your organisation controls the account, request cancellation through your procurement or account administrator rather than individual users.
Uninstalling apps instead of cancelling subscriptions
Uninstalling an SAP mobile app stops local data storage but does not terminate cloud subscriptions or billing.
Always cancel the subscription in the SAP Store or via your company administrator to stop charges.
Comparative recap
Quick comparison
The table below summarises cancellation and refund characteristics for common SAP purchase routes and selected plans.
| Product / Channel | Cancellation (ease) | Refunds (typical) | Typical monthly price (R) |
|---|---|---|---|
| SAP Store purchases | Account owner cancels via My Account → Subscriptions | No refunds per Store policy; check local law exceptions | Varies by product |
| SAP Finance Base | Cancel in Store or via contract administrator | No refund per Store; ECTA/CPA may apply | R5 167.00 |
| SAP Finance Premium | Cancel in Store or contract route | No refund per Store; enterprise agreements may differ | R7 234.00 |
| SAP Field Service Management (standard) | Cancel in Store or through reseller/account team | Typically no Store refund; check contract | R1 432.00 |
After cancelling
Data export and transition
Before the termination date, export critical data, transaction history and configuration settings to preserve operational continuity.
Plan a handover to the replacement system or long‑term archive and confirm that backups are secure and readable.
Billing and proof
- Keep copies of cancellation confirmations and any Store messages that show termination dates.
- If you believe a refund is due under South African law, gather receipts and written communications to support a claim.
Address
SAP South Africa head office
SAP South Africa (Pty.) Ltd.
SAP Business Park, 1 Woodmead Drive, Woodmead, Johannesburg 2148, South Africa
Branches and contact routing
Local branch offices include additional locations such as Cape Town and Durban; contact your account representative for the nearest office.
For subscription cancellation use the SAP Store My Account → Subscriptions interface or your company procurement contact to initiate termination.