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Cancellation Scroll: Step-by-Step Guide
What is Scroll
Overview
Scroll is a software-as-a-service tool that helps manage scrolling behaviour across applications and can assist with disabling Scroll Lock in Excel and similar programs.
The service is provided by Olduvai (Pty) Ltd trading as Scrolla.Africa and is intended to improve productivity by offering scroll control features and related settings.
Core capabilities
Scroll focuses on controlling scroll events, toggling scroll lock states, and providing small utilities to adjust scrolling in desktop and web apps.
It is positioned as a productivity utility rather than a cryptocurrency product; note pricing data available in the public record refers to the SCR token, not a subscription fee for the SaaS product.
How to cancel Scroll
Prepare to cancel
Before you begin cancellation, gather your account email, recent invoice or payment reference, and the device where Scroll is installed.
Check whether your subscription auto-renews and note the next billing date so you can time the cancellation appropriately.
Step-by-step cancellation
- Sign in to your Scroll account on the device or web portal where you manage subscriptions.
- Go to Account or Billing settings and locate Subscriptions or Payment methods.
- Select the active Scroll subscription and choose Cancel, Disable Auto‑Renew or similar option.
- Follow any on-screen prompts to confirm cancellation and keep a screenshot or confirmation number.
- If you cannot find an option, contact customer support (use your account email and invoice number) or your payment provider to stop recurring charges.
What happens when you cancel
Access and features
After cancellation, your access typically continues until the end of the current paid period unless otherwise specified in the account terms.
Features tied to the subscription may be disabled immediately if the provider operates on a pre-paid or license key model.
Billing and data
Auto-renewal stops after cancellation, so no further recurring charges should be taken after the current paid period ends.
Your account data may be retained for a period defined by the provider; request deletion if you want data removed per privacy rules.
Will I get a refund?
Standard policy guidance
Refund eligibility depends on Scroll's refund policy and the nature of the purchase (one-off purchase versus subscription).
Many SaaS providers do not refund partial unused time but may offer exceptions for technical faults or billing errors.
Exceptions and steps to request a refund
- If you were charged in error or experienced a service outage that prevented use, contact support and provide screenshots and invoice details.
- If a free trial was converted without clear consent, raise the issue with support and request a correction or refund.
- If the provider refuses and you believe the charge is unlawful, you can dispute it with your bank or payment provider and seek guidance from consumer protection bodies.
Scroll plans and pricing
Available pricing data
The only verified public pricing found refers to the SCR cryptocurrency token, not to a Scroll SaaS subscription in South Africa.
No official ZAR subscription pricing for Scroll SaaS was found for 2024/2025; contact the provider for current local pricing.
Price table (verified items)
| Plan | Price | Period | Features |
|---|---|---|---|
| Scroll (SCR) Cryptocurrency | R1.26 (CoinGecko) | Spot Price (real-time) | Price per SCR token |
| Scroll (SCR) Cryptocurrency | R2.45 (DigitalCoinPrice) | Spot Price (real-time) | Alternative real-time price per SCR token |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA) which requires quality, fair value and full disclosure for goods and services.
Online transactions are also governed by the Electronic Communications and Transactions Act (ECTA), which sets rules for electronic contracts and consent.
Practical rights and routes
- You have the right to clear pre-sale information, an item that performs as described, and remedies (repair, replacement or refund) for defective digital services.
- Where a business breaches these rights you may lodge a complaint with the National Consumer Commission or pursue a claim in small claims court for qualifying amounts.
Customer experiences
Common positive feedback
Users often report that Scroll's tools can quickly resolve Scroll Lock issues and improve scrolling behaviour across apps.
When support is responsive, customers appreciate timely guidance to toggle settings or remove scroll locks in Excel.
Common complaints
Some customers experience confusion over subscription status or renewal timing, especially where automatic renewal is enabled.
Occasional requests for refunds or account deletion take longer when support channels are limited or unclear.
Documentation checklist
What to gather before cancelling
- Account email and username used to register with Scroll.
- Recent invoice, transaction ID, subscription start and renewal date.
- Screenshots of subscription settings or billing entries showing the charge.
What to include when contacting support
- A clear statement you wish to cancel and whether you request a refund or only cancellation of auto-renewal.
- Attach proof of payment, error messages, and any correspondence about the issue.
- Provide preferred contact details and a reasonable response deadline.
Common mistakes
Assuming immediate termination
Many users expect access to end immediately on cancellation; in most cases access remains until the paid period expires.
Always check the billing cycle to avoid surprise charges or premature loss of access.
Missing required evidence
Users sometimes request refunds without providing transaction IDs, dates, or screenshots, which slows resolution.
Keep copies of invoices and confirmation messages to speed up any dispute or refund process.
Comparative recap
Quick comparison overview
| Feature | Before cancelling | After cancelling |
|---|---|---|
| Access | Full access to subscription features | Access usually until end of paid period; may be reduced immediately for some licences |
| Billing | Auto-renewal active unless disabled | No further recurring charges after current period ends |
| Data retention | Account and settings retained | Data may be retained per provider policy; request deletion if required |
| Refund likelihood | Depends on refund policy and reason | Refunds possible for errors or defects; not guaranteed for unused time |
| Support | Access to support for active subscribers | Support may still assist, but priority could be reduced |
After cancelling
Next steps
Confirm cancellation via email or screenshot and keep proof for at least 6 months in case of billing disputes.
Monitor your bank or card statements to verify that recurring charges have stopped after the billing cycle ends.
Where to get further help
If you need further assistance, contact Scrolla.Africa support through the account portal or the contact method you used when subscribing.
If billing problems persist, contact your payment provider to dispute an unauthorized recurring charge and consider lodging a complaint with consumer authorities if unresolved.
Address
Registered office
Olduvai (Pty) Ltd trading as Scrolla.Africa
368 Jan Smuts Avenue, Craighall, Johannesburg, Gauteng, South Africa
Notes
Prices shown in the pricing table refer to the SCR cryptocurrency token as reported by CoinGecko and DigitalCoinPrice at the time of verification.
No verified ZAR subscription pricing for Scroll SaaS was found for 2024/2025; contact the provider directly for up-to-date local pricing and terms.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Scroll subscription, sign in to your account, go to Account or Billing settings, locate your subscription, and select the Cancel option. Ensure you keep proof of cancellation.
After cancellation, you typically retain access to Scroll features until the end of your current paid period, unless specified otherwise in your account terms.
Before canceling, gather your account email, recent invoice or payment reference, and check if your subscription auto-renews to time your cancellation appropriately.
Refund eligibility depends on Scroll's policy and the nature of your purchase. Many providers do not refund unused time but may offer exceptions for billing errors.
If you encounter issues while canceling, contact Scroll support using the details provided in your account or on your invoice, and keep a record of your communication.