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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Securly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Securly: Simple Process
What is Securly
Overview
Securly is a subscription-based SaaS company that provides web filtering, classroom management, and student safety monitoring for K‑12 schools and districts.
The platform is sold and contracted at the enterprise level, typically under a customised service agreement between Securly and the school or district.
Key uses
Securly is used to control web access, monitor student activity for safety concerns, and manage classroom devices and workflows.
Because it is enterprise-focused, purchases and support are handled through institutional contracts and account representatives rather than consumer app stores.
How to cancel Securly
Prepare
Review your signed Service Agreement for termination clauses, notice periods, and any institution-specific terms.
Refer to Securly’s public Terms & Conditions for standard contractual provisions.
Steps to cancel
- Confirm the contract's termination-for-convenience clause (standard Securly terms allow 30 days' advance written notice). See Securly Terms & Conditions.
- Prepare a written cancellation notice that includes your institution name, account or subscription ID, contract reference, effective termination date, and an authorized signature.
- Send the written notice to your Securly account representative or to the billing/legal contact on your contract. If you do not have a direct contact, open a ticket via Securly Support and request guidance on where to deliver written notice.
- Retain proof of delivery (email delivery receipts, registered post tracking, or ticket numbers) and confirm the effective termination date in writing with Securly.
- If the subscription was set up via a mobile app store (rare for enterprise Securly), cancel any device-level or App Store/Google Play subscriptions through the relevant store settings; see general guidance at how to cancel via App Store or Google Play.
What happens when you cancel
Access and service termination
Termination for convenience requires 30 days' advance written notice under Securly’s standard terms; services typically continue until the effective termination date.
Securly may suspend services for non‑payment after providing 15 days' notice; suspension does not remove payment obligations.
Renewal and billing
Cancellation does not automatically trigger pro‑rata refunds for the remainder of a paid term under standard terms.
Check your contract for any auto‑renewal clauses and follow the specified notice period to avoid automatic renewal charges.
Data and exports
Data retention and export procedures are generally governed by the signed contract. Confirm your data export and deletion rights with your account manager.
Request written confirmation of data handover timelines and any fees before the termination date to avoid surprise service interruptions.
Will I get a refund?
Standard policy
Under Securly’s Service Agreement, termination for convenience does not entitle the customer to a pro‑rata refund for the remainder of the term.
Refunds for ordinary cancellations or dissatisfaction are not provided in Securly’s standard terms.
Exceptions
- Securly may refund prepaid, unearned fees and terminate immediately if termination results from a valid intellectual property infringement claim (“a Claim”). See Terms & Conditions.
- Suspension for non‑payment does not create a refund obligation; customers remain liable for outstanding fees even while services are suspended.
Securly plans and pricing
Pricing summary
The following prices reflect published per‑license USD amounts for 1‑year licenses where available. Securly pricing is often customised by institution; contact Securly or a reseller for official local quotes.
Exact ZAR pricing is not published and requires currency conversion or an official quote.
| Plan | Price (USD / license) | Period | Features |
|---|---|---|---|
| Classroom Core (1-year license) | USD 5.60 | Annual | Basic classroom management |
| Classroom Premium (1-year license) | USD 8.30 | Annual | Premium classroom management |
| Filter Premium (1-year license) | USD 10.50 | Annual | Web filtering |
| Aware Core (1-year license) | USD 2.75 | Annual | Basic monitoring |
| Aware Premium (1-year license) | USD 3.90 | Annual | Premium monitoring |
How to get official pricing
For official ZAR pricing or volume discounts, contact Securly via the support portal or your sales representative.
See Securly Support for contact options and next steps.
Your consumer rights in South Africa
Legal context
Securly’s public Terms & Conditions do not indicate that South African consumer protection rights (for example, a statutory 14‑day cooling‑off period) are applied to enterprise agreements.
Enterprise SaaS contracts are typically governed by the written agreement between the parties, so local consumer statutes may not automatically override contract terms unless explicitly included.
Practical advice for South African schools and districts
- Negotiate explicit local law clauses into your contract if you require South African consumer protections or specific data handling terms.
- Obtain written confirmation of refunds, termination rights, and data retention in the contract before signing.
Customer experiences
Positive feedback
Some customers report strong, responsive support and cite high CSAT scores and good phone/email/portal assistance for routine issues.
Securly promotes fast customer service and proactive account management for many institutional clients.
Reported problems
- Complaints include slow or unhelpful support responses and unresolved tickets in some cases.
- Common technical issues reported by users: filtering errors that block educational content, missing logs unless verbose logging is enabled, device states stuck on “Waiting on Device,” and pushed blocks not applying correctly.
Documentation checklist
Before you send notice
- Signed Service Agreement (master contract) with termination and notice clauses.
- Invoices and payment history for the subscription period in question.
- Account or subscription identifiers (account number, contract reference, school/district name).
When you send notice
- Written cancellation letter or email with authorized signature and effective date.
- Proof of delivery (registered post receipt, email read receipts, or support ticket number).
- Requests for data export and any agreed timelines or fees documented in writing.
Common mistakes
Assuming consumer‑style refunds apply
Many organisations assume a pro‑rata refund will be available on termination; Securly’s standard terms do not provide refunds for termination for convenience.
Always check the contract for refund and termination language before assuming you will receive a rebate.
Not providing written notice or missing contractual contacts
Verbal cancellation requests or posting on a support forum are often insufficient; Securly requires written notice as specified in the agreement.
Failing to retain proof of delivery can complicate disputes about the effective termination date and billing.
Comparative recap
Summary table
| Feature | Securly (per published terms) |
|---|---|
| Termination for convenience | Allowed with 30 days' advance written notice; no pro‑rata refund for remaining term. |
| Refunds | No general refunds; exception: possible refund of prepaid, unearned fees if termination follows a valid IP infringement claim. |
| Suspension for non‑payment | May suspend after 15 days' notice; suspension does not remove payment obligations or create refunds. |
| App Store / Play Store purchases | No specific guidance in Securly T&Cs; cancel in-store subscriptions via App Store/Google Play where applicable. |
How to interpret
Use the table to confirm expectations before initiating cancellation; where a policy is unclear, request written clarification from Securly.
For enterprise agreements, negotiated contract language overrides standard public terms where explicitly agreed in writing.
After cancelling
Immediate post‑cancellation actions
- Export and back up any required logs, reports, or configuration data before the service end date.
- Confirm in writing that Securly has received and processed the cancellation and note the effective date.
Follow‑up and support
If you need help or confirmation of next steps, contact Securly via their support portal: Securly Support.
If a cancellation involves app‑store subscriptions, follow the store instructions: how to cancel via App Store or Google Play.
Address
Headquarters
111 North Market Street, 4th Floor, Suite 400, San Jose, California 95113, United States.
For written notices
Send written termination notices per your contract to the address or account representative specified in your Service Agreement.
If you do not have a specified contact, open a ticket at Securly Support to request guidance on where to send written notice.