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I hereby notify you of my decision to terminate the contract relating to the Servicenow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Servicenow: Easy Method
What is ServiceNow
Overview
ServiceNow is a cloud-based platform that provides IT service management (ITSM) and workflow automation for organisations.
It is sold as subscription software and includes apps via the ServiceNow Store, platform access, training, and exam services.
How customers buy
Subscriptions and apps are typically purchased online through the ServiceNow Store or via account teams and resellers.
Mobile app subscriptions may be managed through platform app stores (Apple App Store, Google Play) when applicable.
How to cancel ServiceNow
Cancel Store Apps (ServiceNow Store)
- ServiceNow Store subscriptions are automatic and will auto-renew unless cancelled before the renewal date.
- Store apps are described as non-cancellable during the paid term; you must cancel ahead of the subscription expiry to prevent renewal.
- Refer to ServiceNow terms for Store/App rules: ServiceNow Terms of Use.
Cancel mobile app subscriptions (iOS / Google Play)
- iOS (ServiceNow Agent): Open iPhone Settings > your name > Subscriptions > select ServiceNow Agent > Cancel Subscription. If already cancelled, it will not renew. Source: iOS cancellation steps.
- Google Play (general in-app subscriptions): Open Play Store > account > Manage Subscriptions > select the subscription > Cancel. This is general guidance: Google Play subscription guide.
Cancel enterprise subscriptions / contact support
- For platform subscriptions and enterprise contracts, use your ServiceNow account representative or the ServiceNow customer support portal to request cancellation or non-renewal.
- Check your contract for notice periods and renewal windows so you cancel before automatic renewal.
What happens when you cancel
Access and service continuation
When you cancel ahead of renewal, access normally continues until the paid term expires.
Auto-renewal will be stopped for the next billing term if cancellation is effective before the renewal date.
Data and exports
Your organisation should export or back up any data before the contract or subscription end date.
After termination, access can be removed and retrieval windows may be limited by contract terms.
Will I get a refund?
ServiceNow Store and general policy
ServiceNow Store purchases are described as non-refundable except where explicitly stated otherwise in the terms.
Review the ServiceNow Terms of Use for the definitive policy: ServiceNow Terms of Use.
Training, exams and vouchers
- Training and certification products (instructor-led classes, training vouchers) are generally non-cancellable and non-refundable; many expire if unused within 12 months.
- Exam vouchers: ServiceNow allows re-use of vouchers if you cancel more than 72 hours before the exam; refunds are not typically provided. See the ServiceNow community note: Exam voucher guidance.
- Some third-party training providers may offer separate guarantees or refund conditions; these are provider policies, not ServiceNow policies (example third-party mention: training provider example).
ServiceNow plans and pricing
Pricing summary table
| Plan | Price (approx USD) | Period | Features |
|---|---|---|---|
| ITSM Fulfiller User | approx US$100 - 225 / user | Monthly | Full access for IT staff; edition-dependent (Standard, Professional, Enterprise) |
| Unrestricted User | approx US$15 - 30 / user | Monthly | Broad access license; includes requesters and approvers |
| Business Stakeholder | approx US$35 / user | Monthly | For approvers and reviewers; cannot update or resolve tickets |
Pricing notes
These are approximate USD list figures commonly cited and not a formal quote.
No official South African ZAR list price is published; actual terms are typically negotiated with ServiceNow or a reseller.
Your consumer rights in South Africa
Cooling-off and distance sales
South African consumer law (Consumer Protection Act) provides cooling-off rights for certain distance/online sales, often a short period such as seven days for goods and services.
However, exceptions apply for digital content once it is downloaded or accessed.
How this applies to ServiceNow
ServiceNow’s published terms indicate many items are non-refundable, which may limit refunds for digital subscriptions once access is provided.
Consumers in South Africa should verify statutory rights with local regulators and check their contract and ServiceNow terms before assuming a statutory refund applies.
Customer experiences
Positive feedback
- Reviewers on GetApp South Africa praise robust automation, custom workflows, integrations and reliability (high recommendation scores): GetApp reviews.
- Capterra reviewers in South Africa note strong ITSM visibility and helpful support/engineering engagement: Capterra reviews.
Negative feedback
- Common complaints include a steep learning curve, perceived high total cost and licensing complexity: see GetApp and Capterra regional feedback.
- Smaller organisations often flag implementation and maintenance costs and occasional performance concerns: Capterra knowledge reviews.
Documentation checklist
Before you request cancellation
- Gather contract or order number, tenant/instance ID, billing account details and renewal dates.
- Identify the exact subscription or SKU to stop (Store app, platform subscription, training voucher, exam voucher).
What to include in your request
- Clear instruction to cancel or not renew, effective date, and a request for confirmation in writing.
- Export or backup confirmation for critical data and logs before termination.
Common mistakes
Missing the renewal window
Waiting until after the renewal date is a frequent error; many ServiceNow subscriptions auto-renew and are non-cancellable for the term.
Always check contract notice periods and cancel before the renewal cut-off.
Assuming automatic refunds
Assuming a refund will be provided after cancellation is risky. Many store apps and training products are stated as non-refundable.
Confirm refund eligibility in advance and request written confirmation if necessary.
Comparative recap
Quick comparison table
| Item | How to cancel | Refund expectation | Typical cost (approx USD) |
|---|---|---|---|
| ServiceNow Store apps | Cancel via ServiceNow Store or customer portal before renewal | Generally non-refundable | Varies by app / subscription |
| Mobile app (iOS) | Cancel in iPhone Settings > Subscriptions | No refund if term consumed; will not renew if cancelled | Depends on app plan |
| Training & exam vouchers | Contact training support; vouchers may be re-applied if cancelled >72 hours before exam | Usually non-refundable; vouchers reusable per rules | Training prices vary; vouchers expire if unused |
Key takeaways
Cancel early, keep documentation, and do not assume refunds unless explicitly promised in writing.
Confirm vendor and reseller terms and verify any third-party refund policies separately.
After cancelling
Confirmation and follow-up
Obtain written confirmation of cancellation and the effective expiry date from ServiceNow or your reseller.
Keep transaction and correspondence records in case of billing disputes.
Useful official links
- ServiceNow Terms of Use: https://www.servicenow.com/terms-of-use.html
- iOS cancellation steps (ServiceNow Agent): https://topalter.com/ios/1446951408/servicenow-agent/cancel
- Google Play subscription guidance: https://intercom.help/nobex-partners/en/articles/858784-cancelling-an-in-app-subscription
- Training / voucher guidance and policy notes: https://www.servicenow.com/community/training-and-certifications/certified-system-administrator-exam-refund/td-p/302458
Address
How to contact ServiceNow
ServiceNow subscription management and support requests are handled through your ServiceNow account team or the customer support portal.
Refer to ServiceNow’s published terms for contractual and contact instructions: ServiceNow Terms of Use.
Local offices and reseller contact
For local billing or contractual questions in South Africa, contact your ServiceNow account representative or authorised reseller.
If you do not have a local contact, request support or escalation via the ServiceNow support channels referenced in the terms of use.