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Cancellation Signnow: Easy Method
What is SignNow
Overview
SignNow is a cloud-based electronic signature and document management service that lets businesses and individuals create, send, and manage legally binding signed documents.
It is sold as a subscription (web, iOS App Store, Android Google Play) and includes features such as templates, batch sending, PDF scanning, and signature workflows.
Core capabilities
SignNow supports e-signatures, document templates, role-based signing, and integrations with common business tools.
Plans and delivery vary by platform (web vs in-app purchases through Apple/Google); billing and refunds follow different processes depending on where you subscribed.
How to cancel SignNow
Cancel via web (credit card or PayPal)
- Log into SignNow's Admin Console on the website.
- Go to the Subscription or Billing section and turn off auto-renewal or cancel the subscription.
- Access continues until the end of your current billing period.
- See SignNow's subscription help for details: SignNow subscription auto-renewal.
Cancel via App Store or Google Play
- iOS (App Store): Open the App Store, tap your Apple ID, go to Subscriptions, and cancel SignNow there. SignNow cannot cancel App Store subscriptions for you.
- Android (Google Play): Open the Google Play Store, go to Payments & Subscriptions > Subscriptions, and cancel SignNow there. SignNow cannot cancel Google Play subscriptions for you.
- For platform purchases, follow Apple/Google refund and subscription flows if needed.
Terminate via SignNow support
- You may also notify SignNow support in writing to request termination of service.
- Termination requests via support do not guarantee refunds; refunds are provided only as described in SignNow's policies or if otherwise agreed.
- Refer to SignNow's legal terms for contractual details: SignNow terms.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, access to paid features continues until the end of your paid billing period.
For refunds that are granted, access may be rescinded immediately when the refund is processed.
Data and account effects
Your documents and account remain subject to SignNow's retention and privacy policies after cancellation.
If you downgrade or lose paid features, some advanced templates or integrations may become unavailable; export important documents before losing access.
Will I get a refund?
Web purchases (SignNow-managed)
- SignNow offers a voluntary refund window: you may request a refund within 30 days of your first payment/invoice for web purchases.
- Refunds (when approved) are typically processed within two weeks to one month.
- Refunds may be declined if the service has been used significantly or outside the 30-day window.
- See the official refund policy: SignNow refund policy.
App Store / Google Play purchases
- Apple and Google handle refunds for in-app purchases. Contact Apple or Google for those refund requests; SignNow cannot issue refunds for purchases made through the App Store or Google Play.
- If a refund is issued by the platform, access to paid features may end immediately.
SignNow plans and pricing
Available plans (Vodacom Cloud Marketplace pricing)
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Business Premium (Monthly) | R483.30 | Monthly | Business Premium features per Vodacom Cloud Marketplace (1 - 200 user licenses) |
| Business Premium (Annual) | R2 899.80 | Annual | Business Premium features per Vodacom Cloud Marketplace (1 - 200 user licenses) |
| Enterprise (Monthly) | R805.50 | Monthly | Enterprise features per Vodacom Cloud Marketplace (1 - 200 user licenses) |
| Enterprise (Annual) | R5 799.60 | Annual | Enterprise features per Vodacom Cloud Marketplace (1 - 200 user licenses) |
Notes on other pricing
App Store in-app prices vary (examples reported include R399.99 monthly, R1 999.99 annual, R3 999.99 trial offers) and may not map directly to the Vodacom plan names.
For exact pricing in your purchase flow, check the platform (web, App Store, or Google Play) at the time of subscription.
Your consumer rights in South Africa
Cooling-off and distance contracts
South African consumer law generally provides a 7 working-day cooling-off right for unsolicited or distance contracts, not an automatic 14-day refund for all SaaS purchases.
SignNow's voluntary 30-day refund window for web purchases goes beyond that statutory minimum for distance contracts.
Platform purchases and rights
For purchases via the App Store or Google Play, consumers should follow Apple’s and Google’s refund procedures and platform terms.
If you believe billing or refund handling is unfair, document your case and consider contacting local consumer protection authorities or your payment provider.
Customer experiences
Positive feedback (South Africa)
Many South African users rate SignNow highly for ease of use, value, and useful features like PDF scanning, templates, and batch sending.
See local reviews and summaries for user feedback: GetApp ZA - SignNow reviews.
Common complaints
Users report issues with unexpected overage or invite charges when limits are exceeded and with slow or unhelpful customer support on billing or refunds.
Some mobile trial users say critical features are limited during the free trial, which may push them to subscribe to get full functionality.
Documentation checklist
Required account details
- Account email and SignNow account ID (if known).
- Subscription confirmation or invoice number.
- Date of first payment or subscription start date.
Supporting evidence
- Screenshots of billing, payment receipts, and the subscription page.
- Record of attempted cancellations or correspondence with support.
- Reason for cancellation and any evidence of unexpected charges.
Common mistakes
Thinking SignNow can cancel in-app subscriptions
Many customers try to cancel App Store or Google Play subscriptions via SignNow support; platform purchases must be cancelled through Apple or Google.
Always cancel directly in the App Store or Google Play subscription settings to stop future renewals.
Missing the refund window or not saving proof
Waiting more than 30 days to request a web refund often leads to declines. Save invoices and timestamps to support a refund request.
Not documenting usage or charges makes disputes with support or payment providers harder to resolve.
Comparative recap
Quick comparison by purchase method
| Item | Web (card / PayPal) | App Store (iOS) | Google Play (Android) | Support / Legal | Period (期間) |
|---|---|---|---|---|---|
| How to cancel | Admin Console > Subscription/Billing | Apple ID > Subscriptions | Google Play > Subscriptions | Request termination in writing to SignNow support | Varies |
| Who can cancel | Account admin | User via Apple ID | User via Google account | SignNow can process terminations but not platform cancellations | - |
| Refund eligibility | 30 days from first payment (web) | Contact Apple for refunds | Contact Google for refunds | Refunds subject to policy and agreement | 30 days (web) |
| Access after cancel | Until end of billing period (unless refunded) | Depends on App Store refund and subscription rules | Depends on Google Play refund and subscription rules | Support may terminate access if agreed | Varies |
After cancelling
Next steps
Export any important documents, templates, or audit logs before access ends if you need continued records.
Keep invoices and support correspondence for 6 - 12 months in case a dispute or refund follows.
Helpful links
- Subscription cancellation and auto-renewal help: https://www.signnow.com/help/subscription-auto-renewal
- Refund policy and procedure: https://www.signnow.com/refund-policy
- SignNow terms and termination clauses: https://legal.signnow.com/terms
- Local user reviews and experience summaries: GetApp ZA - SignNow reviews
Address
Head office
SignNow, 17 Station Street, 3rd Floor, Brookline, Massachusetts 02445, United States.
Support and correspondence
For billing, termination requests, or legal notices, use the contact channels provided in your SignNow account or the SignNow website.
Keep written records of any correspondence for reference in disputes or refund requests.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your SignNow subscription via the web, log into the Admin Console, go to the Subscription or Billing section, and turn off auto-renewal or cancel the subscription. Keep proof of your cancellation request in writing.
Yes, you can cancel your SignNow subscription through the App Store or Google Play. For iOS, open the App Store, tap your Apple ID, go to Subscriptions, and cancel SignNow. For Android, open Google Play, go to Payments & Subscriptions, and cancel SignNow. Ensure to keep a record of your cancellation.
After canceling your SignNow subscription, you will retain access to paid features until the end of your current billing period. If you request a refund, access may be revoked immediately upon processing.
Yes, SignNow offers a refund window for web purchases where you can request a refund within 30 days of your first payment. To request a refund, contact SignNow support in writing, but keep in mind that significant use of the service may affect eligibility.
Your documents will remain subject to SignNow's retention and privacy policies after cancellation. However, if you downgrade or lose paid features, some advanced templates or integrations may become unavailable, so it's advisable to export important documents before canceling.