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I hereby notify you of my decision to terminate the contract relating to the Sketchup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sketchup: Easy Method
What is SketchUp
Overview
SketchUp is a subscription-based 3D modelling application used by architects, designers and hobbyists for quick, intuitive modelling and visualisation.
It is operated by Trimble and offers web, desktop and mobile plans with access to plugins and the 3D Warehouse ecosystem.
Relevance for South Africa
South African users purchase via international channels or local resellers; local pricing may be shown by regional partners and app stores.
This guide focuses on cancellation, refunds and consumer rights as they apply to users in South Africa.
How to cancel SketchUp
On the Web (Trimble Admin Console / Account Management Portal)
- Sign in to your Trimble Admin Console / Account Management Portal.
- Locate the subscription and disable auto-renewal to cancel future billing.
- Your subscription remains active until the end of the paid term after you disable auto-renewal.
- See official steps: How to cancel a SketchUp subscription.
Through app stores (Apple and Google Play)
- Apple App Store: Subscriptions purchased via Apple must be cancelled through Apple’s subscription system; Trimble cannot cancel App Store subscriptions for you.
- Google Play (Android): Subscriptions purchased through Google Play must be managed and cancelled via Google Play’s subscription controls (the Help Center does not detail Google Play steps, but platform management applies).
- If you need a refund after a store purchase, follow that platform’s refund process in addition to contacting SketchUp support where applicable.
What happens when you cancel
Access and billing
When you disable auto-renewal your subscription will not renew at the next billing date but stays active until the end of the paid term.
There is no immediate loss of access to paid features until the current period expires.
Data and projects
Your projects and account data remain associated with your account, but access to paid features will end when the subscription term ends.
Export or back up important models before the subscription expiry if you rely on paid features or cloud services.
Will I get a refund?
Refund policy overview
Refund requests must be made within 14 days of the original transaction or annual renewal date for eligible purchases.
Monthly subscription renewals are not eligible for refunds under the stated policy.
Exceptions and required actions
- No partial refunds are provided if you stop using the subscription mid-term; refunds are handled only per the 14‑day rule.
- Canceling auto-renewal does not automatically request a refund; you must contact SketchUp support to request one.
- Refer to the official refund and cancellation guidance: Refunds and cancellations.
SketchUp plans and pricing
Pricing snapshot
The table below shows published App Store prices and approximate ZAR conversions for other commercial plans where available.
Exact ZAR pricing may vary by reseller, app store region or currency exchange fluctuations.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| SketchUp Go (App Store) | R299.99 | Monthly | Go subscription via iPad/App Store |
| SketchUp Go (App Store) | R1,999.99 | Annual | Go subscription via iPad/App Store |
| SketchUp Go (commercial approx) | R2,300 (approx) | Annual | Approximate ZAR equivalent of $118/yr |
| SketchUp Pro (commercial approx) | R7,000 (approx) | Annual | Approximate ZAR equivalent of $359/yr |
| SketchUp Studio (commercial approx) | R14,200 (approx) | Annual | Approximate ZAR equivalent of $728/yr |
| SketchUp Studio (Student License) | R1,850.00 | Annual | Full-featured Studio student license (incl. VAT) |
Your consumer rights in South Africa
Cooling-off period
South African consumer law generally provides a cooling-off for certain distance transactions, commonly around 7 days.
SketchUp’s stated policy is more generous: a 14‑day refund window for eligible purchases and renewals.
Refunds, partial refunds and platforms
- No partial refunds are issued if you cancel mid-term under the stated policy.
- Subscriptions bought via Apple or Google Play must be cancelled and are subject to those platform terms and their consumer protections.
- To pursue a refund you must contact SketchUp support; cancelling alone will not trigger a refund.
Customer experiences
Positive feedback
Users often praise SketchUp’s ease of use, intuitive interface and short learning curve, making it popular with beginners.
Reviewers also note SketchUp’s ability to run on lower-spec hardware and value its plugin ecosystem and 3D Warehouse.
Common complaints
Many users have objected to the subscription model and the loss of the perpetual licence option.
Other common issues include the web app being slower or less stable than the desktop app, limited plugin support in web versions, and reliance on add-ons for advanced workflows.
Source: user reviews summary at GetApp (South Africa).
Documentation checklist
Before you cancel
- Find your account email, order number and purchase date.
- Identify whether the purchase was made via Trimble, Apple App Store or Google Play.
- Export or back up any models or data stored in cloud services before expiry.
For a refund request
- Collect receipts, proof of purchase and renewal notifications (screenshots or email).
- Note that refunds must be requested within 14 days of purchase or annual renewal date.
- Contact SketchUp support with the information above and reference the official refunds guidance: Refunds and cancellations.
Common mistakes
Cancelling the wrong account
Users sometimes disable auto-renewal on a different account or email than the one used to buy the subscription.
Always verify the account email and order number before making changes to avoid losing access unexpectedly.
Assuming cancellation equals refund
Many assume that stopping auto-renewal triggers a refund; it does not. Refunds must be requested separately and are limited by the 14‑day rule.
If you bought through Apple or Google Play, you must also follow the platform’s refund process.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund eligibility and key notes for each purchase method.
| Item | Web (Trimble) | App Store (Apple) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Disable auto-renewal in Trimble Admin Console / Account Management Portal | Cancel via Apple’s Subscriptions in the App Store | Cancel via Google Play Subscriptions in Google Play |
| Refund eligible? | Yes, if requested within 14 days of purchase or annual renewal; monthly renewals not eligible | Subject to Apple’s refund policies; also contact SketchUp support where applicable | Subject to Google Play policies; manage refunds via Google Play and SketchUp support if needed |
| Notes | Subscription stays active until end of paid term after disabling auto-renewal | Trimble cannot cancel App Store subscriptions for you | Help Center does not explicitly describe Google Play steps, but platform management is required |
After cancelling
What to check
Confirm that auto-renewal is disabled and keep records (screenshots or confirmation emails) showing the change.
Export any models or assets that require paid features before the subscription expires.
Helpful links
- How to cancel a SketchUp subscription: help.sketchup.com - cancel
- Refunds and cancellations: help.sketchup.com - refunds
- Regional pricing and reseller information (SketchUp Africa): sketchupafrica.com - prices
- User reviews and experiences: GetApp South Africa - reviews
Address
Corporate address
Trimble Inc., 10368 Westmoor Drive, Westminster, CO 80021, USA.
Support contact
For refunds or subscription support, follow the official help pages above and submit requests via the SketchUp Help Center contact options.
Start here for cancellation and refunds: How to cancel a SketchUp subscription.