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Cancel SMOL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Smol service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smol: Easy Method
What is Smol
Overview
Smol is a subscription-based service that manages recurring deliveries and account plans for customers in South Africa.
It provides online account controls to manage subscriptions, orders, pauses and cancellations.
Main features
Key features include scheduled deliveries, flexible subscription management (pause/delay), and product support for defective or incorrect items.
Support is available via web account controls and customer support channels for order issues and returns.
How to cancel Smol
Cancel via web account
- Log into your Smol account and go to "your smol products" or "My Orders".
- Select the subscription or order you want to cancel and click the "Cancel" button.
- If you are on a trial, send a message from the registered email address to request cancellation.
Other cancellation methods and timing
- For subscriptions, cancel at least 24 hours before your next scheduled charge date to avoid the next payment.
- For orders that haven’t been dispatched you may cancel via the "Cancel" button, or contact the call centre/WhatsApp/email to request cancellation.
- Once an order has been shipped, cancellation is not possible; you will need to follow the returns process after delivery if eligible.
What happens when you cancel
Access and renewals
After cancellation your upcoming scheduled deliveries or recurring charges stop according to the timing rules in your account.
If you cancel after the 24-hour cut-off for a scheduled charge, the next payment may still process.
Account data and records
Your account and order history remain accessible in your Smol account to review past orders and confirmations.
Consider saving cancellation confirmation emails or screenshots for your records.
Will I get a refund?
Standard refund policies
Smol’s money-back guarantee (UK terms referenced) allows a refund within 10 days of receiving the first delivery if you email help@smolproducts.com from your registered account and return remaining product at your cost.
Refunds under that guarantee are processed to your card within up to 10 working days after the return is received and processed.
Refunds for defective or incorrect deliveries
- Report defective packaging or incorrect items within 3 days of delivery to arrange collection at Smol’s cost and request a replacement or refund.
- Return/exchange requests for damaged or wrong goods must generally be initiated within 7 days of receipt.
- Refunds for approved returns are issued to the original payment method, typically within 5 business days of processing the return.
Smol plans and pricing
Pricing availability
No confirmed public pricing data for Smol South Africa is available in the verified data provided.
For current plan prices, contact Smol support via your account or customer support channels.
Contact for exact pricing
Use your Smol account or the official support email to request up-to-date pricing and plan details for South Africa.
| Plan | Period | Price |
|---|---|---|
| Starter | Contact for pricing | Contact for pricing |
| Standard | Contact for pricing | Contact for pricing |
| Premium | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Legal protection
Smol’s terms state their returns and refund policies do not limit statutory consumer rights under South Africa’s Consumer Protection Act (CPA).
This means your statutory rights for defective goods, delivery failures and unfair contract terms remain available.
Practical steps to enforce rights
- Keep order numbers, receipts and photos of defects as evidence.
- Raise issues promptly (the verified policy suggests 3 - 7 day windows for defects/incorrect items).
- If unresolved, you may seek advice from consumer protection bodies under the CPA.
Customer experiences
Positive feedback
- Customers praise eco-friendly, practical packaging and the convenience of scheduled delivery and subscription flexibility.
- Products are often described as effective, suitable for sensitive skin and offering good value for money.
Negative feedback
- Some users report packaging that is hard to open for those with limited dexterity.
- There are reports of residue from laundry tabs not dissolving fully.
- Customer service complaints include orders sent despite attempted cancellations and disputes over responsibility for errors.
Documentation checklist
What to gather before contacting support
- Registered email address and account login details.
- Order number(s) and scheduled charge date(s).
- Payment method used and last 4 digits of card (if applicable).
Evidence for returns or disputes
- Photos of damaged packaging or incorrect items, with date/time of delivery.
- Any confirmation emails or screenshots showing cancellation attempts.
- Notes of dates/times and names when you contacted support (call centre/WhatsApp/email).
Common mistakes
Timing errors
Waiting until too close to your next scheduled charge can result in the next payment processing.
Always cancel at least 24 hours before the next scheduled charge to avoid being billed again.
Wrong channel or after dispatch
Attempting to cancel an order after it has shipped will usually fail; the correct path is to use the returns process after delivery.
Contacting the wrong channel (e.g., assuming App Store/Google Play manages subscription) can delay resolution; use your Smol web account or Smol support.
Comparative recap
Quick comparison overview
The table below summarizes key cancellation and refund points across typical channels and scenarios.
Use it to decide the fastest route for your situation.
| Feature | Web account | Before dispatch (orders) | Defective/incorrect delivery |
|---|---|---|---|
| How to cancel | Cancel via "your smol products" or "My Orders" in your account. | Use "Cancel" in My Orders or contact support (call centre/WhatsApp/email). | Report within 3 days to arrange collection and replacement/refund. |
| Timing requirement | Cancel at least 24 hours before next scheduled charge. | Cancel prior to dispatch only; no cancellation after shipping. | Initiate return within 3 - 7 days depending on the issue. |
| Refund time | Money-back: up to 10 working days after return processed. | If cancelled pre-dispatch, no charge should occur; otherwise see refund policy. | Refunds to original method, typically within 5 business days after processing. |
After cancelling
What to check immediately
- Save or screenshot the cancellation confirmation from your account or email.
- Verify your bank/card statement for any refunds or unexpected charges.
- Remove or update stored payment methods in your account if desired.
Further actions and support
- If you expect a refund, allow the stated processing windows (5 - 10 business days depending on the case).
- For money-back guarantee claims, email help@smolproducts.com from your registered account and follow return instructions.
- If issues remain unresolved, keep documentation and consider consumer protection advice under the CPA.
Address
Registered office
78 Kipling Street, Kraaifontein, Windsor Park, 7570, Cape Town, South Africa.
Support contact reminder
Use your Smol account support options or the registered email for formal cancellations and refund requests.
Retain all confirmation emails and evidence when submitting claims or disputes.