Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Solutioninn: Easy Method
What is SolutionInn
Overview
SolutionInn is a subscription-based online platform that connects students with tutors and provides academic solutions, real-time collaboration, and problem-solving assistance.
Service model
It operates as a SaaS product with recurring billing for membership access. Users report both one-off and recurring subscription charges tied to accounts or app-store purchases.
How to cancel SolutionInn
Cancel via account (recommended first)
- Log in to your SolutionInn account and open Account or Subscription settings.
- Choose “Cancel subscription” or similar and follow on-screen prompts to confirm cancellation.
- Take screenshots of each step and any confirmation messages for your records.
If you purchased through an app store or cancellation fails
- If purchase was via Apple App Store or Google Play, cancel through your device account settings and request refunds through the store. See guidance for app-store cancellations: How to cancel via Apple or Google Play.
- If website cancellation remains "pending" or asks for a friend’s email, this behavior has been reported by users; keep evidence and proceed to dispute charges if necessary. See user reports: Sitejabber reviews.
- If you cannot cancel or get no response, contact your bank or card issuer to block or dispute further charges and request a chargeback.
What happens when you cancel
Access and renewal
Typically, cancellation stops future renewals but you may retain access until the end of the current paid period.
Users report that, despite cancellation, recurring charges sometimes continue; monitor statements after cancelling and keep proof of cancellation.
Data and payment information
Accounts may remain with stored data and payment details unless you remove them. Several complaints state payment info could not be deleted after cancellation.
If you cannot remove payment details, contact your card issuer to block the merchant or request a new card to prevent further billing.
Will I get a refund?
Refund practice reported by users
Multiple complaint reports indicate refunds are often not honoured or are issued as site credit instead of returning funds to the original payment method.
See examples of refund disputes and prolonged complaints: PissedConsumer refund reports.
What you can do
- Request a refund in writing and keep all correspondence and screenshots.
- If purchased via Apple or Google, use the app-store refund channels first.
- If the merchant refuses or ignores requests, dispute the charge with your bank or card issuer and provide evidence of non-use and cancellation attempts.
SolutionInn plans and pricing
Pricing availability
No verifiable, official South African (ZAR) pricing was found in available sources.
Independent reports list a US price of US$14.99/month for some users, but localized rates are not confirmed.
Contact for exact pricing
Contact SolutionInn or check your purchase confirmation for the exact price you were charged.
| Plan | Price | Period |
|---|---|---|
| Standard / Membership | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refund rights
Under the Consumer Protection Act (CPA), consumers commonly have a cooling-off period (often 7 - 14 days) to cancel certain agreements and receive a refund.
However, exceptions can apply to digital content and app-based subscriptions; the CPA’s application may be limited for purely digital services.
Enforcement and remedies
Reported practices such as difficulty cancelling, continued billing, and withheld payment info may conflict with the CPA’s requirements for fair, transparent billing.
If you cannot resolve the issue with the merchant, consider disputing charges with your payment provider and filing a complaint with South African consumer protection authorities.
Customer experiences
Negative reports
- Many users report recurring unauthorized charges, difficulty completing cancellations, and poor or no customer response. See Sitejabber and PissedConsumer user complaints: Sitejabber, PissedConsumer customer service complaints.
- Review aggregators show low average ratings reflecting widespread dissatisfaction; examples are collected in independent summaries: Trustpilot.
Positive reports
- A minority of users report the service was affordable and helped meet deadlines; some note the platform can be less expensive than competitors for certain users.
- Positive experiences appear less common and often coexist with concerns about billing and cancellation.
Documentation checklist
What to gather before you cancel or dispute
- Account screenshots showing active subscription and cancellation attempts.
- Transaction receipts, card statements showing charges and dates.
- Email confirmations, chat transcripts, or any messages from SolutionInn.
- Copies of your requests for refunds or cancellation and replies (if any).
How to organise evidence
- Date-stamp and save screenshots as PNG or PDF and keep originals for disputes.
- Compile a clear timeline listing sign-up date, charge dates, cancellation attempts, and responses.
Common mistakes
Assuming cancellation is automatic
Many users assume clicking a button ends billing immediately; evidence shows requests may remain “pending” and charges can continue.
Always obtain and save a clear confirmation message proving cancellation.
Not checking how you were billed
Failing to confirm whether the subscription was purchased via the website or an app store can delay proper cancellation and refunds.
If you bought via Apple or Google Play, use those stores’ cancellation and refund processes instead of only the merchant’s site.
Comparative recap
Quick comparison
The table below summarizes practical differences users report between SolutionInn and typical academic subscription services.
How to read this table
Use this as a high-level guide: always verify current terms, pricing, and cancellation procedures directly before subscribing.
| Aspect | SolutionInn | Typical competitor |
|---|---|---|
| Pricing transparency | Reported unclear for some regions; contact for pricing | Generally published and region-specific |
| Cancellation reliability | Multiple user reports of pending cancellations and continued charges | Usually cancellable via account or app store with clearer records |
| Refunds | Reports of refunds not honoured or issued as site credit | Often processed to original payment method, depending on policy |
After cancelling
Immediate steps
- Monitor bank and card statements for 1 - 2 billing cycles to confirm no further charges.
- If you are charged after cancellation, contact your bank/card issuer to dispute the charge promptly.
Where to report problems and find community reports
- Read and share experiences on review sites to warn others: Sitejabber reviews.
- Find and document complaints and refund reports: PissedConsumer reports.
- See broader review summaries: Trustpilot.
- If you used an app store, follow the store refund process: App-store cancellation guide.
Address
Registered address
Solution Inn LLC, 1800 Pembrook Drive, Suite 300, Orlando, FL 32810, United States.
Contact notes
Use your account dashboard for official account actions. If the merchant does not respond, escalate to your payment provider and local consumer authorities in South Africa.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.