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I hereby notify you of my decision to terminate the contract relating to the Soundtrap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Soundtrap: Easy Method
What is Soundtrap
Overview
Soundtrap is a cloud-based music production and collaboration platform owned by Spotify that lets users record, edit and mix audio in a browser or mobile app.
The service targets musicians, podcasters and educators with real-time collaboration and built-in loops, instruments and effects.
Key features
Soundtrap offers multi-track recording, virtual instruments, and online collaboration tools that work across devices.
It integrates with browsers and mobile stores and provides tiered plans with different feature sets and content libraries.
How to cancel Soundtrap
Cancel via Web (Soundtrap website)
- Go to the Soundtrap homepage and sign in to your account.
- Click the ellipsis (...) next to your name, select "Subscription", then click "Cancel subscription".
- Confirm the cancellation. Paid features remain until the end of the current billing period.
Cancel via Apple App Store or Google Play
- Subscriptions purchased through the Apple App Store or Google Play are managed by Apple or Google, not Soundtrap.
- Open your Apple or Google account subscriptions and follow their cancellation steps; you will not cancel these from the Soundtrap website.
Cancel or delete from the mobile app
- If you delete your account via the app, you must first cancel any active subscription; the app will show a cancellation link for App Store or Play purchases.
- After cancelling subscriptions, go to Profile settings in the app and choose "Delete account" to remove your account and projects.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription from the web, paid features remain available until the end of your current billing period.
After that period ends, your account reverts to the Free tier with reduced features.
Free trial behaviour
If you cancel during a free trial, access to paid features is typically revoked immediately.
This differs from paid cancellations where access may continue until the billing cycle ends.
Data and projects
Deleting your account removes all recorded material and projects permanently; cancelling a subscription alone does not delete your projects.
Always export or back up important projects before deleting your account.
Will I get a refund?
Soundtrap refund policy (general)
Soundtrap does not state an automatic 14‑day refund or cooling‑off period in its public help documentation.
Refunds are not automatically offered and typically depend on direct support interactions and the payment channel used.
Common exceptions and practical steps
- If you paid via Apple or Google, refund requests are handled through their stores and subject to their policies.
- If you believe you were incorrectly charged, contact Soundtrap support and provide dates, receipts and account details to request a refund.
Trial cancellations and refunds
Cancelling during a free trial usually revokes paid access immediately and generally does not automatically trigger a refund because no charge was completed.
If a charge occurred despite cancelling a trial, contact support with evidence for a refund review.
Soundtrap plans and pricing
Pricing table
| Plan | Price (ZAR) | 期間 | Notes |
|---|---|---|---|
| Sound Starter | R249.99 | Monthly | Entry-tier Sound Starter pack (in-app purchase, inferred) |
| Music Production | R349.99 | Monthly | Music Production tier (in-app purchase, inferred) |
| Production & Vocals | R399.99 | Monthly | Production & Vocals tier (in-app purchase, inferred) |
| Premium | R199.99 | Monthly | Premium tier (in-app purchase, inferred) |
| Supreme | R219.99 | Monthly | Supreme tier (in-app purchase, inferred) |
| Production & Vocals (Annual?) | R3,999.99 | Annual | Annual/licence pack (in-app purchase, inferred) |
| Music Production (Annual?) | R3,499.99 | Annual | Annual/licence pack (in-app purchase, inferred) |
| Sound Starter (Annual?) | R2,299.99 | Annual | Annual/licence pack (in-app purchase, inferred) |
| Supreme (Annual?) | R2,199.99 | Annual | Annual/licence pack (in-app purchase, inferred) |
| Premium (Annual?) | R1,899.99 | Annual | Annual/licence pack (in-app purchase, inferred) |
Pricing notes
Prices are taken from App Store in‑app purchase listings for South Africa and may vary by store, promotions or taxes.
The App Store listing does not always label monthly vs annual clearly; larger totals likely indicate annual pricing.
Your consumer rights in South Africa
Cooling-off period
The Consumer Protection Act (CPA) provides a 14‑day "cooling‑off" period for certain transactions in South Africa.
This right can apply to distance sales but has important exceptions for digital services delivered immediately.
Digital services exception
Digital services that are delivered immediately (such as online software subscriptions) are often exempt from the 14‑day withdrawal once access has begun.
Soundtrap does not explicitly offer a 14‑day automatic refund for digital subscriptions in its public documentation.
Practical consumer steps
- If you believe the CPA gives you rights in your case, document the transaction and contact Soundtrap support promptly.
- For purchases via Apple/Google, also check their dispute and refund mechanisms as those stores enforce their own rules.
Customer experiences
Positive feedback
Some reviewers praise Soundtrap as beginner‑friendly, cloud‑based and suitable for collaboration and education.
For example, users on Capterra South Africa rate it positively for value and ease of use: Capterra South Africa reviews.
Negative feedback
Other reviews report crashes, bugs, difficulty cancelling and poor support responsiveness, with users claiming lost projects or continued charges.
Trustpilot and G2 contain critical reviews: Trustpilot, G2.
What this means for you
Experiences vary by user, platform and subscription channel; check recent reviews and back up projects before making changes.
If you see issues reported for your platform, prepare evidence (screenshots, receipts) before contacting support.
Documentation checklist
What to gather before cancelling
- Account email and username used for Soundtrap.
- Payment receipts, transaction dates and last charged amount.
- Screenshots of your subscription page or billing status.
What to include in a refund or support request
- Clear description of the problem, date/time and the device/platform used.
- Evidence of attempted cancellation if you were charged after cancelling.
- Exported copies of important projects before any account deletion.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Soundtrap website when the subscription is managed through Apple or Google.
If your subscription was purchased in‑app, cancel it through the App Store or Google Play to stop future charges.
Assuming an automatic refund
Users sometimes expect automatic refunds after cancelling; Soundtrap does not guarantee automatic refunds and policies vary by store.
If you need a refund, gather evidence and contact support promptly rather than assuming a refund will be issued.
Deleting account before cancelling subscriptions
Deleting your account without cancelling store-managed subscriptions can leave active payments in place and you may lose projects permanently.
Always cancel subscriptions first, back up work, then delete the account if you still wish to remove data.
Comparative recap
Quick comparison table
| Item | Effect | Advice | 期間 |
|---|---|---|---|
| Cancel via Web | Stops renewal; paid features remain until cycle end | Use account menu → Subscription → Cancel subscription | End of billing period |
| Cancel via App Store / Google Play | Must cancel in store; Soundtrap cannot stop these charges directly | Open your store subscriptions and cancel there | End of store billing period |
| Cancel during trial | Paid features typically revoked immediately | Cancel early if you do not want access; no automatic refund applies | Immediate |
| Delete account | Removes all projects and data permanently | Export projects and cancel subscriptions before deleting | Permanent |
Takeaway
Choose the correct cancellation path for your purchase channel and back up important content before account deletion.
Document charges and contact support quickly if unexpected billing occurs.
After cancelling
Check your billing
Confirm that future charges stop by checking your bank card or store subscription status after the current period ends.
If charges continue, collect receipts and contact support with details.
Where to read user feedback
Read recent user reviews to see common issues and tips via these review pages:
Further actions
If you need a refund or dispute a charge, contact the payment provider (Apple/Google/bank) and Soundtrap support with evidence.
Keep exported copies of projects and any communication threads until the issue is resolved.
Address
Primary corporate address
Soundtrap (Spotify USA Inc) - 4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, NY 10007, United States.
Notes on registered entities
Soundtrap also has alternative registered or operational addresses (for example in Stockholm) and specific addresses may be listed in corporate or legal documents.
Use the address above for general corporate correspondence unless a different contact is provided by official Soundtrap channels.